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X-WR-CALDESC:Events for ArenaCX
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DTSTART;VALUE=DATE:20241007
DTEND;VALUE=DATE:20241010
DTSTAMP:20260406T105132
CREATED:20231208T205042Z
LAST-MODIFIED:20231208T205042Z
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SUMMARY:CCW Europe Summit
DESCRIPTION:BRINGING TOGETHER THE CONTINENT’S BRIGHTEST AND MOST PROGRESSIVE CX MINDS UNDER ONE ROOF\n\n\n\n2024 is the year to be the disruptor\, not the disrupted. Next October\, the CCW Europe Summit returns to bring you insights from businesses at the leading edge of customer engagement\, from early use cases in generative AI to unreleased industry research. Over the course of the 3-day summit\, we will be taking CCW to a whole new level with Europe’s first and only cross-industry Customer Management Disrupt-a-Thon\, a lavish awards ceremony\, new learning formats\, 100+ new expert speakers and a deeper-dive lens on the ‘how’ of customer excellence.\n\nJoin us to build invaluable relationships with your industry peers and hear the latest and greatest implementation strategies to diversify in the face of competition\, hyper-accelerate efficiencies and harness the limitless power of automation and AI to solve complex customer and business needs once and for all.\n\n\n\nVIEW THE 2023 AGENDA
URL:https://arenacx.com/event/ccw-europe-summit/
LOCATION:The Passenger Terminal & Mövenpick Hotel\, Piet Heinkade 11\, Amsterdam\, 1019 BR\, Netherlands
CATEGORIES:Customer Experience
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20241007
DTEND;VALUE=DATE:20241010
DTSTAMP:20260406T105132
CREATED:20231209T143359Z
LAST-MODIFIED:20231209T143359Z
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SUMMARY:B2B Summit EMEA
DESCRIPTION:B2B Marketing\, Sales and Product Leaders\n\n\n\n\nAlign. Reinvent. Win.​\nBuckle up\, B2B professionals. You’re in for a roller-coaster ride of a year.​ \nEconomic uncertainty and generative AI have unsettled the foundations of many businesses. Adding to that\, we have reached an inflection point where Millennial and Gen Z buyers have eclipsed Baby Boomer and Gen X buyers — not just in numbers but also in influence. These new buyers have different expectations and lack trust in marketing and sales interactions. This disruption guarantees that firms that remain tethered to traditional approaches will fail. To succeed in 2024 and beyond\, B2B professionals must overcome constraints to reinvent their strategy\, technology\, and operations to seize the possibilities and not just weather these profound changes.​ \nThe time is ripe to transform your business\, but you’ll need to do it together. With marketing\, sales\, and product all guided by the same objectives and insights\, you’ll have a strong foundation to build on — and win in this new era. Join us at B2B Summit EMEA to:​ \n\nGet the latest insights on the evolving customer and buyer to orchestrate unique experiences.​\nLearn new strategies for functional alignment centered on creating customer value and growth.​\nDiscover tangible ways that data\, technology\, and AI can help you compete. ​\nUnderstand how to evolve your go-to-market approaches and revenue processes.\n\nReserve your place today!
URL:https://arenacx.com/event/b2b-summit-emea/
CATEGORIES:Customer Experience
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ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241008
DTEND;VALUE=DATE:20241010
DTSTAMP:20260406T105132
CREATED:20231208T205524Z
LAST-MODIFIED:20231208T205524Z
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SUMMARY:All Access: Customer Data Analytics APAC 2024
DESCRIPTION:APAC businesses need customer data analytics to deliver best in class customer experiences\, but many are facing challenges in collecting\, integrating\, analyzing\, and acting upon customer data. \nA McKinsey study found that data-driven companies are more likely to succeed financially\, including making more profit\, growing revenue\, and pleasing customers. However\, only 23% of APAC businesses say they are using customer data effectively to improve their customer experience. The unique challenges of the Asia-Pacific region\, such as its diverse customer base\, complex regulations\, and rapidly changing technology\, make it difficult to collect\, manage\, and analyze customer data efficiently. \nAll Access: Customer Data Analytics addresses these challenges and provides actionable solutions to data integration\, quality management\, and collection challenges. 
URL:https://arenacx.com/event/all-access-customer-data-analytics-apac-2024/
CATEGORIES:Customer Experience
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241008
DTEND;VALUE=DATE:20241010
DTSTAMP:20260406T105132
CREATED:20231209T220858Z
LAST-MODIFIED:20231209T220858Z
UID:10000099-1728345600-1728518399@arenacx.com
SUMMARY:CX BFSI USA
DESCRIPTION:LONG LIVE CUSTOMER EXCELLENCE\nPersonalized • Secure • Innovative\n\n\nWelcome to the 10th edition of the CX Exchange for Banking\, Financial Services and Insurance! When the Exchange launched a decade ago\, it was right at the cusp of challenger banks and insurtechs entering the scene to shake the mould of what the financial experience should look like. Today\, we are living in a digitized ecosystem with constantly connected customers who seek the speed and convenience of Amazon\, but the personal touch and advise of a first-class hotel. To stay relevant in this ever-changing digital world\, CX leaders need to deliver both\, whilst simultaneously always staying one step ahead.\n\nFurthermore\, we live in uncertain financial times\, where CX leaders need to fight hard to prove the worth of new investments\, and even demonstrate why CX is needed in the first place. As customers become increasingly demanding about where and how they want to be met\, it all comes down to delivering secure\, personalized and innovate experiences fit for an unknown future.\n \nJoin us this October as CX leaders from across the space come together to benchmark how to not only keep the field of CX alive\, but make it the gamechanger for organizations seeking to differentiate themselves in increasingly disloyal times.
URL:https://arenacx.com/event/cx-bfsi-usa/
CATEGORIES:Customer Experience
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