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X-WR-CALDESC:Events for ArenaCX
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DTSTART;VALUE=DATE:20240407
DTEND;VALUE=DATE:20240411
DTSTAMP:20260406T121743
CREATED:20231125T195942Z
LAST-MODIFIED:20231214T203410Z
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SUMMARY:Customer Contact East
DESCRIPTION:A Frost & Sullivan Executive MindXchange provides the tools\, insight and relationships to execute your customer contact strategy; improving customer satisfaction rates\, reducing customer churn and increasing revenue!
URL:https://arenacx.com/event/customer-contact-east/
LOCATION:Customer Contact East\, 3030 Holiday Dr\, Fort Lauderdale\, FL\, 33316\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240409
DTEND;VALUE=DATE:20240411
DTSTAMP:20260406T121743
CREATED:20231210T140756Z
LAST-MODIFIED:20231210T140756Z
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SUMMARY:All Access: The AI Revolution CX 2024
DESCRIPTION:Insert summary here – max two paragraphs. Include drivers and strong USP. Don’t change the font but you can change the size if needed. Undoubtedly\, artificial intelligence stands as the future of customer experience. \nProjections indicate that the Asia Pacific region will command a substantial 43%\nshare of the global AI market by the end of 2024.  Within the diverse tapestry of cultures and\nmarkets that define APAC\, AI emerges as the linchpin\, empowering businesses to craft\nunique\, effortless\, and exceptionally efficient customer interactions. However\, amid this\npromising landscape\, formidable challenges loom\, including issues related to AI integration\,\ntrust and human collaboration. \nIntroducing All Access: AI in CX APAC\,  our content series that will delve into the\ncritical trends and challenges surrounding AI-powered CX\, offering actionable\nsolutions to facilitate successful implementation.
URL:https://arenacx.com/event/all-access-the-ai-revolution-cx-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/the-ai.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240422
DTEND;VALUE=DATE:20240424
DTSTAMP:20260406T121743
CREATED:20231209T214020Z
LAST-MODIFIED:20231209T214020Z
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SUMMARY:CX Telecoms Global Exchange
DESCRIPTION:The CX Telecoms Global Exchange is returning- at a time where you are likely to need it most.\n\nTelecoms sits at the center of the systems and technology that we use in all aspects of our business and social lives . If customers lose connectivity\, you lose money and this means lost opportunities for CX leaders.\n\nThe digital transformation has propelled the standard of customer expectations; it is now critical for telcos to deliver seamless CX. But how do CX leaders provide the quality and speed of service that customers now expect?\nIn such a competitive landscape\, price is no longer what is going to make you stand out from your competitors. It is now the responsibility of CX to ensure that your customers remain loyal. However\, this does not come without its challenges. Whether your biggest challenges are focused on smoothly integrating technology platforms to help your CX journey\, harnessing data to predict customer needs and propel your CX\, or finding ways to increase customer retention\, loyalty and reduce churn rates\, the 2024 Global Telecoms Exchange has the answers. The Exchange will provide you with valuable insights from industry leaders about the latest trends within the telecoms industry and give you tangible takeaways to implement into your CX strategies. It’s time to close the gap between you and your competitors. Learn how to overcome business critical challenges at the 2024 CX Telecoms Global Exchange. Don’t miss out.
URL:https://arenacx.com/event/cx-telecoms-global-exchange/
LOCATION:HILTON LONDON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-telecom.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240424
DTEND;VALUE=DATE:20240426
DTSTAMP:20260406T121743
CREATED:20231210T142414Z
LAST-MODIFIED:20231210T142414Z
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SUMMARY:Call and Contact Center Expo USA
DESCRIPTION:The Call & Contact Center Expo US provides unparalleled coverage to companies\, organizations and professionals that work within the customer engagement\, IT\, and telecommunications industries. \nThe event is set to showcase the latest tools\, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications\, blockchain\, cyber and smart security solutions\, and many other key factors in managing a call center or customer engagement business or department. Attendees can take full advantage of… \nSourcing Products & Services\nWith over 300 of US leading suppliers all under one roof\, take advantage of countless free consultations\, demonstrations & presentations from some of the most advanced CX solutions on the market. Revolutionize your business communication methods and give your brand the cutting edge customer support and service your competitors wish they had. \nIndustry-Leading Keynote Speakers\nOur KeyNote speakers deliver transformative information\, news and trends on key aspects in the customer engagement world that separate them from their competition. On their ascension to the forefront of CX & UX\, our speakers bring cutting edge knowledge and reports for the benefit of our visitors. This is the opportunity to understand the specifics of advanced communication and contact methods to engage and support your customers like never before. \nOver 100 Seminar Sessions\nTailored to cover every aspect of the industry\, seminar sessions provide the advice and methods your business needs to effectively enhance customer engagement. With intelligence that benefits both the seasoned CX leader or curious newcomer\, visitors are guaranteed to find the customer engagement advice that will take your communication and support methods into the next decade. \nConcentrated\, Efficient Market Research\nIn an industry characterised by customer satisfaction\, support\, and engagement through innovative methods and technology\, The Call and Contact Center Expo is the lucrative hub where exhibitors\, speakers and suppliers are in person and onhand to provide invaluable industry insights. Staying ahead of competition with this event’s industry leading minds and research is what ambitious visitors will discover to acquire the leverage to surpass previous customer engagement expectations. \nNetworking Opportunities\nCompare notes\, exchange business details\, and develop lasting partnerships with thousands of like-minded professionals. Learn from their mistakes and successes to rethink your customer engagement strategy\, while making invaluable new business connections that will last a lifetime.
URL:https://arenacx.com/event/call-and-contact-center-expo-usa/
LOCATION:LAS VEGAS CONVENTION CENTER\, 3150 Paradise Rd\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Untitled-1.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240424
DTEND;VALUE=DATE:20240427
DTSTAMP:20260406T121743
CREATED:20231208T195539Z
LAST-MODIFIED:20231208T195539Z
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SUMMARY:CCW for BFSI Exchange
DESCRIPTION:Welcome to the CCW for BFSI Exchange\nThe CCW for BFSI Exchange is an invitation-only event built for senior customer experience leaders from the banking\, financial services\, and insurance (BFSI) industry spectrum to benchmark\, share ideas\, and identify solutions to critical business challenges. \nBanking and financial services companies face a growing number of challenges\, from rapid digitalization to increased mobility and the emergence of new competitors leveraging the latest technological advances for aggressive industry disruption. Effective customer management is crucial in financial services\, particularly as consumers continue to struggle with the lingering effects of the pandemic. \nJoin us for a unique benchmarking and solution sourcing opportunity with the tools you need to meet today’s changing customer expectations!
URL:https://arenacx.com/event/ccw-for-bfsi-exchange/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/arizona.png
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