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X-WR-CALDESC:Events for ArenaCX
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DTSTART;VALUE=DATE:20240603
DTEND;VALUE=DATE:20240607
DTSTAMP:20260411T110946
CREATED:20231206T200431Z
LAST-MODIFIED:20231214T202502Z
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SUMMARY:Customer Contact Week Las Vegas
DESCRIPTION:Elevate Your CX Strategy at the World’s #1 Customer Contact Event Series\nJoin world-class customer contact and CX leaders at the must-attend global event\, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content\, expert insights\, and innovative solutions. \nOver 25 Years of Connecting CX Industry Leaders\nCustomer Contact Week is a premier platform for groundbreaking solutions\, innovative ideas\, and best practices essential for contact center and CX executives. \nThe CCW Expo is Your Gateway to Customer Contact Innovation\nImmerse yourself in cutting-edge customer contact strategies\, forge meaningful connections with top industry professionals\, and embark on a journey to discover the future of customer experience. Don’t wait! Register now and prepare to be inspired by the unparalleled opportunities at the world’s largest customer contact expo.
URL:https://arenacx.com/event/customer-contact-week-las-vegas/
LOCATION:Caesars Forum Las Vegas\, 3911 S Koval Ln\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240612
DTEND;VALUE=DATE:20240613
DTSTAMP:20260411T110946
CREATED:20231215T220109Z
LAST-MODIFIED:20231215T220109Z
UID:10000130-1718150400-1718236799@arenacx.com
SUMMARY:CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
DESCRIPTION:LET’S BUILD BETTER EXPERIENCES FOR YOUR CUSTOMERS\nAttendees at the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have transformed their strategies to meet customer demands and are reaping the rewards of loyalty as a result. \nYou’ll be witness to 30 world class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts\, you’ll come away armed with all the tools\, techniques and insight you need to implement effective and successful long-term customer engagement strategies.
URL:https://arenacx.com/event/customer-engagement-transformation-conference/
LOCATION:THE BREWERY\, 52 Chiswell Street\, London\, EC1Y 4SD\, United Kingdom
CATEGORIES:Customer Experience
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240612
DTEND;VALUE=DATE:20240614
DTSTAMP:20260411T110946
CREATED:20231208T200707Z
LAST-MODIFIED:20231208T200707Z
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SUMMARY:All Access: Customer Contact Week Digital ANZ 2024
DESCRIPTION:As customer expectations continue to evolve at a rapid pace\, organizations must embrace agility and adapt swiftly to meet the demands of today’s discerning consumers. A staggering 66% of customers now anticipate a deep understanding of their individual needs and expectations from the companies they interact with. In this dynamic landscape\, contact centers play a pivotal role in shaping customer experiences. \nOperating in a hybrid work environment\, contact centers must leverage a blend of talent\, automation\, effective communication channels\, and a proactive approach to problem-solving to enhance both operational efficiency and customer satisfaction. The democratization of technology has opened up a world of possibilities\, making innovation more accessible and exciting than ever before.  \nAll Access: Customer Contact Week ANZ will delve into these critical topics\, equipping you with the insights and strategies needed to navigate the evolving customer landscape and achieve success in 2024 and beyond. Join us as we explore the latest trends\, best practices\, and innovative solutions for empowering contact centers to excel in the new era of customer engagement.
URL:https://arenacx.com/event/all-access-customer-contact-week-digital-anz-2024/
LOCATION:CO
CATEGORIES:Customer Experience
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240617
DTEND;VALUE=DATE:20240621
DTSTAMP:20260411T110946
CREATED:20231129T213148Z
LAST-MODIFIED:20231209T142710Z
UID:10000035-1718582400-1718927999@arenacx.com
SUMMARY:CX North America
DESCRIPTION:Human + AI: Win With Boundless Experiences\nThe future is upon us. The fusion of humans and AI will revolutionize how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX North America Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/cx-north-america/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240618
DTEND;VALUE=DATE:20240620
DTSTAMP:20260411T110946
CREATED:20231208T201258Z
LAST-MODIFIED:20231208T201258Z
UID:10000073-1718668800-1718841599@arenacx.com
SUMMARY:All Access: Customer Loyalty 2024
DESCRIPTION:It’s a fact: a mere 5% boost in customer retention can translate into a staggering 25% to 95% surge in your bottom line\, demonstrating the undeniable link between customer loyalty\, customer experience\, and business success. By investing in CX initiatives designed to foster loyalty\, you open doors to remarkable profitability gains\, bolstered customer retention\, and overarching business expansion. However\, the key challenges in achieving consumer loyalty lie in understanding the evolving needs of customers\, creating a seamless and consistent experience across all touch points\, and effectively leveraging data to personalize interactions.  \nAll Access: Customer Loyalty will explore the latest strategies to overcome these challenges. Join us to revolutionize your approach to customer loyalty and position your brand at the forefront of your industry.
URL:https://arenacx.com/event/all-access-customer-loyalty-2024/
LOCATION:CO
CATEGORIES:Customer Experience
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240620
DTEND;VALUE=DATE:20240623
DTSTAMP:20260411T110946
CREATED:20231129T213730Z
LAST-MODIFIED:20231214T202336Z
UID:10000036-1718841600-1719100799@arenacx.com
SUMMARY:FRANCHISE CUSTOMER EXPERIENCE CONFERENCE
DESCRIPTION:Join us at the unique growth event for franchising\, focused on the customer experience!\n\n\n\n\n\nTechnology\, marketing and economic trends are changing customer experience expectations like never before. Today\, choosing the right strategies\, tools and partners is mission-critical to brand growth. \nThat’s why we created The Franchise Customer Experience Conference; to deliver a learning and networking event for franchise executives responsible for experience management of multiple types of customers within the unique franchise model. \nThis conference delivers insight and inspiration for leaders who serve consumers\, franchisees\, and employees in a time of rapid change. A unique event and agenda created to help franchise leaders best leverage marketing\, operations and technology resources for brand success. Join us June 20 – 22\, 2023 to lead your brand’s customer experience to the next level.
URL:https://arenacx.com/event/franchise-customer-experience-conference/
LOCATION:InterContinental Buckhead Hotel\, 3315 Peachtree Rd NE\, Atlanta\, GA\, 30326\, United States
CATEGORIES:Customer Experience
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240624
DTEND;VALUE=DATE:20240627
DTSTAMP:20260411T110946
CREATED:20231130T204208Z
LAST-MODIFIED:20231209T142857Z
UID:10000037-1719187200-1719446399@arenacx.com
SUMMARY:CX EMEA
DESCRIPTION:Human + AI: Win With Boundless Experiences\nThe future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX EMEA Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/cx-emea/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
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