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DTSTART;VALUE=DATE:20240708
DTEND;VALUE=DATE:20240710
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UID:10000040-1720396800-1720569599@arenacx.com
SUMMARY:CX Retail Exchange
DESCRIPTION:Changing The Rules Of The Retail Game\n\n\nA warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights\, discussions\, and the benchmarking of new era of customer excellence. \nWhen the event launched a decade ago there were no self-service check-outs\, QR codes were non-existent\, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce\, retailers are second-guessing their returns policies\, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip\, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing\, others are opening\, and we are seeing an evolution of the high street take place\, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail! \nJoin the CX Retail Exchange to be a part of the next wave of retail excellence\, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with\, how they will do so\, and where they will spend their money in 2023.
URL:https://arenacx.com/event/cx-retail-exchange/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240708
DTEND;VALUE=DATE:20240710
DTSTAMP:20260418T214443
CREATED:20231209T215632Z
LAST-MODIFIED:20231209T215632Z
UID:10000096-1720396800-1720569599@arenacx.com
SUMMARY:CX Retail UK
DESCRIPTION:Changing The Rules Of The Retail Game\n\n\nA warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights\, discussions\, and the benchmarking of new era of customer excellence. \nWhen the event launched a decade ago there were no self-service check-outs\, QR codes were non-existent\, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce\, retailers are second-guessing their returns policies\, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip\, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing\, others are opening\, and we are seeing an evolution of the high street take place\, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail! \nJoin the CX Retail Exchange to be a part of the next wave of retail excellence\, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with\, how they will do so\, and where they will spend their money in 2023.
URL:https://arenacx.com/event/cx-retail-uk/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-retail.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240709
DTEND;VALUE=DATE:20240711
DTSTAMP:20260418T214443
CREATED:20231208T201636Z
LAST-MODIFIED:20231208T201636Z
UID:10000074-1720483200-1720655999@arenacx.com
SUMMARY:All Access: Future Contact Centers 2024
DESCRIPTION:Contact centers must evolve to meet rising customer expectations and leverage technology to transform their operations. \nThe future of contact centers will be defined by those that embrace AI for efficiency\, remote\nwork for flexibility\, and omnichannel support for convenience. Striking a balance between\nautomation and human touch\, ensuring data security\, and promoting employee well-being\nwill be essential for success. \nThose who adapt to the changing contact center landscape will not only meet but exceed\ncustomer expectations in the digital era.\n\nJoin All Access: Future Contact Centers for thought-provoking discussions from industry\nexperts on how to create the next generation of contact centers.
URL:https://arenacx.com/event/all-access-future-contact-centers-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/contact-center.png
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