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X-WR-CALDESC:Events for ArenaCX
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DTSTART;VALUE=DATE:20241020
DTEND;VALUE=DATE:20241024
DTSTAMP:20260627T172315
CREATED:20231125T194616Z
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SUMMARY:Executing Your Transformation Roadmap
DESCRIPTION:
URL:https://arenacx.com/event/executing-your-transformation-roadmap/
LOCATION:Executing Your Transformation Roadmap\, 3800 W Starr Pass Blvd\, Tucson\, AZ\, 85745\, United States
CATEGORIES:Customer Experience
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ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
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DTSTART;VALUE=DATE:20241021
DTEND;VALUE=DATE:20241024
DTSTAMP:20260627T172315
CREATED:20231208T205939Z
LAST-MODIFIED:20231214T201407Z
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SUMMARY:GovCC: 22nd Annual Customer Contact Week for Government
DESCRIPTION:Transform Customer Experience by Integrating Contact Centers and Digital Services for a Seamless Interaction\n\n\n\nAcross Government\, the Customer Service industry is shifting\, focusing on ways to simplify the way citizens interact with government departments through AI\, self-service\, digital optimisation and more.\nDespite great achievements in improving the overall citizen journey\, we still see increasingly high call volumes. This is in part due to the complexity of government departments\, their responsibilities and the struggles in communicating which departments own which specific service to the public.\nExamining the drive to digitise services\, the move to give citizens the power to self-serve\, the tools to unlock the opportunities of technology and so much more – the opportunity\, scope and challenges facing Customer Contact leaders in Government has never been greater as they look at new ways to delivery continuous improvement and equitable services access.\nGovCC – Customer Contact Week for Government returns in 2024 to provide case studies\, debates\, deep dives\, insights\, and solutions to the 4 critical areas Government Customer Contact Leaders must tackle:\n⭑ Transformation & Delivery of Service\n⭑ Digital Citizen Experience\n⭑ Operations Excellence\n⭑ Leadership & Employee Experience\nWith 40 + sessions and speakers from Australia and New Zealand’s government departments and organisations\, GovCC 2024 will explore the latest developments. As the ONLY event dedicated to bringing together all levels of government to explore customer contact\, this event is the place to be to discover the different strategies and approaches to customer excellence across ANZ and unlock new tools and ideas to transform your own operations.
URL:https://arenacx.com/event/govcc-22nd-annual-customer-contact-week-for-government/
LOCATION:CO
CATEGORIES:Customer Experience
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