CX+ Summit
2024-02-01 - 2024-02-29 | CO
Every year, one of India’s leading marketing industry news brands, Brand Equity, attracts marketing, customer experience, contact center, and digital executives from companies like Allianz, Deloitte, Google Cloud, and Salesforce to take part in informative discussions about the latest customer experience trends, CX case studies, and how market leaders are leveraging data and technology to build better experiences.

Customer Contact Week Australia and NZ 2024
2024-02-28 - 2024-03-01 | THE STAR GOLD COAST, 1 Casino Dr, Broadbeach, Queensland, 4218, Australia
CCW Australia and New Zealand is returning in 2024 at the STAR on the Gold Coast, and the focus for the year – connections that matter.
Here’s some of the top sessions you can look forward to:

Suncorp Case Study: Introducing AI into Operations: Aligning Front End and Back End Processes By Tim Johnson, Head of Automation, Suncorp Group

CXO Panel: Customer Contact Centre Trends & Evolutions

Bart Taylor, Chief Business Transformation Officer, Gallagher Bassett
Elisa Lurato, Chief of Community, Retail & Supporter Experience, World Vision Australia
Jerome Muldoon, Chief Customer Officer, Compass Education
Lauren Reid, Chief Customer Officer, Navy Health

This is just a preview. Download the compete guide now for full list of speakers and topics

CX BFSI UK Exchange
2024-03-04 - 2024-03-05 | HILTON SYON PARK, Park Rd, Isleworth, TW8 8JF, United Kingdom
THE UK’S PREMIER INVITATION-ONLY MEETING FOR CUSTOMER EXPERIENCE LEADERS IN BANKING, FINANCIAL SERVICES & INSURANCE
The brand new agenda for the CX BFSI UK Exchange is here for 2024! Coming to the Hilton Syon Park, London on 4-5 March!
Going beyond tech & regulation to create value & exceptional experiences.
Confirmed brands include Barclays, BNY Mellon, Cashplus, Legal & General, Nationwide, Natwest, UBS, Virgin Money & many more.
What’s new for 2024?
– Lessons From A Scaled Start-up
– A Forward Thinking Approach To Disruption
– AI Panel: Moving From Novelty to Practicality To Realise Value
– Creating Vulnerable-Friendly Customer Journeys and Services
– Spotlighting The Pivotal Partnership Between CX And Technology

CCW Executive Exchange March 2024
2024-03-04 - 2024-03-06 | Radisson Blu, 221 N Columbus Dr, Chicago, IL, 60601, United States
WHY JOIN THE CCW EXECUTIVE EXCHANGE

The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

All Access: The AI Revolution CX APAC 2024
2024-03-19 - 2024-03-20 | CO
In the ever-evolving landscape of the Asia-Pacific market, Artificial Intelligence is emerging as a game-changer for customer experience.
AI holds the key to transforming CX in the APAC region, offering businesses the tools to provide personalized, efficient, and seamless customer interactions. This shift is crucial for companies looking to excel in the competitive APAC market, where diversity and customer preferences pose unique challenges.
All Access: The AI Revolution in CX APAC will reveal how AI can help you understand and cater to the nuances of the APAC customer base while optimizing your CX strategies.

Customer Analytics Exchange
2024-03-19 - 2024-03-21 | CO
Join your data & customer analytics community at the Customer Analytics Exchange in Los Angeles, CA on March 19-21, 2024!
Customer Analytics Exchange is specifically tailored to unpack the issues that are most relevant to the data & customer analytics community. You’ll get the chance to hear from some of the most successful leaders in data & customer analytics and learn how they are capitalizing on the power of advanced analytics to achieve next-generation customer experiences.
Here are some of the key topics:

Reimagining CX with Advanced Analytics: Creating Tailored, Frictionless and Memorable Customer Interactions
Championing a Culture of Data-Driven Decision Making: Fostering Collaboration Between Analytics Teams and Business Stakeholders
Reshaping the Boundaries of What’s Possible in Customer Analytics:  Understanding the Groundbreaking Applications of Generative AI in Customer Management
Deriving Actionable Insights From Unstructured Customer Feedback Using Advanced Sentiment Analysis Techniques
Beyond Literacy: Embedding Analytics Into Everyday Operations to Achieve Data Fluency for Superior Customer Insights
The AI-Enabled Enterprise: Crafting Transparent, Human-Centric, and Profitable Analytical Pathways for Customer Analytics Stakeholders
and much more!

Time for you to join the fun, you won’t want to miss this action-packed event!
Complete the form to view the agenda!

Pharma CX Summit
2024-03-20 - 2024-03-21 | The Nassau Inn, 10 Palmer Square W, Princeton, NJ, 08542, United States
Every year, PanAgora Pharma brings together pharma CX practitioners to discuss how the industry is utilizing technology solutions, data, and design thinking to drive outcomes for customers. Now in its 11th year, the conference includes two back-to-back day-long events, one dedicated to the healthcare provider experience and a second focused on the patient experience.

Chief Customer Officers (CCO) & Enterprise Leaders Summit
2024-03-25 - 2024-03-28 | CO
Connecting the Dots:
Building a Digital-First, Customer-First Enterprise

Amid economic uncertainties, the ever-evolving technology landscape is fundamentally altering customer behaviour. This brings an inherent complexity in how technology is integrated within enterprises, making it business-critical for close collaboration amongst cross-functional teams.

At the enterprise level, visionary leaders recognise the need to break down silos in order to actualise digital-first, customer-first strategies. Moreover, they understand the importance of leveraging a digital workforce to support future customers, given changing expectations across generations.
Chief Customer Officers (CCO) & Enterprise Leaders Summit brings together internal champions and enterprise leaders driving change needed for customer transformation. This premium conference is the focal point for cross-functional leaders – Customer, Data, Digital, Technology, Marketing and Operations – to break down silos and drive real change enterprise-wide.

This premium conference will take place in 2024 in the lead up to The Customer Show Asia expo, which will take place in March 2025.

The Largest Communications & CX Event in North America
2024-03-25 - 2024-03-28 | Gaylord Palms, Orlando, FL, 6000 W Osceola Pkwy, Kissimmee, FL, 34746, United States
Enterprise Connect Builds Your Network and Hones Your Skills

For your organization — and your career — to thrive, you must ensure that technology delivers the experiences and results that your end users and customers require. Whether you’re focused on video meetings, customer experience, or Generative AI and other AI tools, you need to come together with peers and subject-matter experts. Attend Enterprise Connect, and you’ll come away more engaged and better prepared with solutions you can use to elevate your enterprise to the next level. For over 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and CX in North America.

Make new connections (and renew old ones!) – Nothing matches the in-person experience. Join thousands of communications and CX professionals ready to network and share ideas
Source the latest solutions – Explore 150+ exhibitors in the Expo Hall showcasing the latest systems and technologies side by side
Learn from thought-leaders – Increase your knowledge and develop a strategic understanding of this rapidly changing market through insightful, expert-led Conference sessions and industry-shaping Keynote presentations
Prepare for the future – Get the information you need to migrate your communications, collaboration, and CX roadmap to an AI-driven future
Build your career
Recharge with Orlando sun and energy

Shared Services & Outsourcing Week Conference
2024-03-25 - 2024-03-28 | Rosen Shingle Creek, 9939 Universal Blvd., Orlando, FL, 32819, United States
SSOW is the World’s Largest, Most Anticipated Shared Services Event. Period.
There is nothing else like the Shared Services & Outsourcing Week. Evolving for the last 27 years, SSOW is the cornerstone of the shared services and global business services community, where 1000+ SSO and GBS leaders converge over 4 days and 36 hours of content to discover how to drive increased value from their organizations every day, and what strategies and solutions will enable the transformation.

How does SSOW deliver a once-in-a-year experience to its audience? Through our program, diverse offerings, and our attendees.

Adobe Summit
2024-03-26 - 2024-03-28 | CO
The 2024 Adobe Summit conference is designed to expand your skill set, spark inspiration, and build connections, with 200+ in-person sessions and hands-on labs across 11 tracks. The summit will feature speakers like Ed Bastian(CEO, Delta), and Mary Barra (CEO, GM).
While this year’s speakers have not yet been finalized, it’s just enough to look at the 2023 lineup to get excited – Dave Ricks (CEO, Eli Lilly and Company), Lisa Su (CEO, AMD), and Greg Hoffman (Former CMO, Nike) to name a few.

Customer Contact East
2024-04-07 - 2024-04-10 | Customer Contact East, 3030 Holiday Dr, Fort Lauderdale, FL, 33316, United States
A Frost & Sullivan Executive MindXchange provides the tools, insight and relationships to execute your customer contact strategy; improving customer satisfaction rates, reducing customer churn and increasing revenue!

All Access: The AI Revolution CX 2024
2024-04-09 - 2024-04-10 | CO
Insert summary here – max two paragraphs. Include drivers and strong USP. Don’t change the font but you can change the size if needed. Undoubtedly, artificial intelligence stands as the future of customer experience.
Projections indicate that the Asia Pacific region will command a substantial 43%
share of the global AI market by the end of 2024. Within the diverse tapestry of cultures and
markets that define APAC, AI emerges as the linchpin, empowering businesses to craft
unique, effortless, and exceptionally efficient customer interactions. However, amid this
promising landscape, formidable challenges loom, including issues related to AI integration,
trust and human collaboration.
Introducing All Access: AI in CX APAC, our content series that will delve into the
critical trends and challenges surrounding AI-powered CX, offering actionable
solutions to facilitate successful implementation.

CX Telecoms Global Exchange
2024-04-22 - 2024-04-23 | HILTON LONDON SYON PARK, Park Rd, Isleworth, TW8 8JF, United Kingdom
The CX Telecoms Global Exchange is returning- at a time where you are likely to need it most.

Telecoms sits at the center of the systems and technology that we use in all aspects of our business and social lives . If customers lose connectivity, you lose money and this means lost opportunities for CX leaders.

The digital transformation has propelled the standard of customer expectations; it is now critical for telcos to deliver seamless CX. But how do CX leaders provide the quality and speed of service that customers now expect?
In such a competitive landscape, price is no longer what is going to make you stand out from your competitors. It is now the responsibility of CX to ensure that your customers remain loyal. However, this does not come without its challenges. Whether your biggest challenges are focused on smoothly integrating technology platforms to help your CX journey, harnessing data to predict customer needs and propel your CX, or finding ways to increase customer retention, loyalty and reduce churn rates, the 2024 Global Telecoms Exchange has the answers. The Exchange will provide you with valuable insights from industry leaders about the latest trends within the telecoms industry and give you tangible takeaways to implement into your CX strategies. It’s time to close the gap between you and your competitors. Learn how to overcome business critical challenges at the 2024 CX Telecoms Global Exchange. Don’t miss out.

Call and Contact Center Expo USA
2024-04-24 - 2024-04-25 | LAS VEGAS CONVENTION CENTER, 3150 Paradise Rd, Las Vegas, NV, 89109, United States
The Call & Contact Center Expo US provides unparalleled coverage to companies, organizations and professionals that work within the customer engagement, IT, and telecommunications industries.
The event is set to showcase the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department. Attendees can take full advantage of…
Sourcing Products & Services
With over 300 of US leading suppliers all under one roof, take advantage of countless free consultations, demonstrations & presentations from some of the most advanced CX solutions on the market. Revolutionize your business communication methods and give your brand the cutting edge customer support and service your competitors wish they had.
Industry-Leading Keynote Speakers
Our KeyNote speakers deliver transformative information, news and trends on key aspects in the customer engagement world that separate them from their competition. On their ascension to the forefront of CX & UX, our speakers bring cutting edge knowledge and reports for the benefit of our visitors. This is the opportunity to understand the specifics of advanced communication and contact methods to engage and support your customers like never before.
Over 100 Seminar Sessions
Tailored to cover every aspect of the industry, seminar sessions provide the advice and methods your business needs to effectively enhance customer engagement. With intelligence that benefits both the seasoned CX leader or curious newcomer, visitors are guaranteed to find the customer engagement advice that will take your communication and support methods into the next decade.
Concentrated, Efficient Market Research
In an industry characterised by customer satisfaction, support, and engagement through innovative methods and technology, The Call and Contact Center Expo is the lucrative hub where exhibitors, speakers and suppliers are in person and onhand to provide invaluable industry insights. Staying ahead of competition with this event’s industry leading minds and research is what ambitious visitors will discover to acquire the leverage to surpass previous customer engagement expectations.
Networking Opportunities
Compare notes, exchange business details, and develop lasting partnerships with thousands of like-minded professionals. Learn from their mistakes and successes to rethink your customer engagement strategy, while making invaluable new business connections that will last a lifetime.

CCW for BFSI Exchange
2024-04-24 - 2024-04-26 | CO
Welcome to the CCW for BFSI Exchange
The CCW for BFSI Exchange is an invitation-only event built for senior customer experience leaders from the banking, financial services, and insurance (BFSI) industry spectrum to benchmark, share ideas, and identify solutions to critical business challenges.
Banking and financial services companies face a growing number of challenges, from rapid digitalization to increased mobility and the emergence of new competitors leveraging the latest technological advances for aggressive industry disruption. Effective customer management is crucial in financial services, particularly as consumers continue to struggle with the lingering effects of the pandemic.
Join us for a unique benchmarking and solution sourcing opportunity with the tools you need to meet today’s changing customer expectations!

X4 Summit
2024-05-01 - 2024-05-03 | Salt Palace Convention Center, 90 S W Temple St, Salt Lake City, UT, 84101, United States
Don’t miss
out this May
Hear from NBA Hall of Famer Dwyane Wade and 8-Time World Champion skier Lindsey Vonn on X4’s mainstage, and explore the ins and outs of the next wave of customer and employee research with leading experience brands and thought leaders. Early pricing is still available, so reserve your spot today.
Last year, the X4 Summit, powered by one of the leading customer experience vendors, made a triumphant return after a two-year hiatus. It attracted over 10,000 attendees, featured eight visionary keynote speakers, and showcased 80+ customer-led case studies. Notably, actor and entrepreneur Ryan Reynolds delivered a headline keynote on the importance of creating authentic human connections in business.
The event also included customer-led success stories, networking opportunities, and hands-on training. Among the notable speakers were Rob Swain, Global COO at KFC, Aarthi Murali, Chief COO at M&T Bank, and Shannon Costigan, Head of Leadership at BMO, who shared their insights and experiences.

B2B Summit North America
2024-05-05 - 2024-05-08 | CO
B2B Marketing, Sales and Product Leaders

Align. Reinvent. Win.​
Buckle up, B2B professionals. You’re in for a roller-coaster ride of a year.​
Economic uncertainty and generative AI have unsettled the foundations of many businesses. Adding to that, we have reached an inflection point where Millennial and Gen Z buyers have eclipsed Baby Boomer and Gen X buyers — not just in numbers but also in influence. These new buyers have different expectations and lack trust in marketing and sales interactions. This disruption guarantees that firms that remain tethered to traditional approaches will fail. To succeed in 2024 and beyond, B2B professionals must overcome constraints to reinvent their strategy, technology, and operations to seize the possibilities and not just weather these profound changes.​
The time is ripe to transform your business, but you’ll need to do it together. With marketing, sales, and product all guided by the same objectives and insights, you’ll have a strong foundation to build on — and win in this new era. Join us at B2B Summit North America to:​

Get the latest insights on the evolving customer and buyer to orchestrate unique experiences.​
Learn new strategies for functional alignment centered on creating customer value and growth.​
Discover tangible ways that data, technology, and AI can help you compete. ​
Understand how to evolve your go-to-market approaches and revenue processes.

Reserve your place today!

The Customer Show Melbourne 2024
2024-05-07 - 2024-05-08 | Melbourne Convention and Exhibition Centre, Wurundjeri Woi Wurrung Country, 1 Convention Centre Pl,, South Wharf, Victoria, 3006, Australia
From one of the leading providers of CX events across the globe, CX Network, comes one of the must-attend gatherings for CX professionals in Australia. The conference unites stakeholders across the enterprise involved in optimizing the customer journey, from CX and contact center professionals to marketing, UX, and digital leaders.

Customer Success Festival
2024-05-08 - 2024-05-09 | CO
What is the Customer Success Festival?

Whether you’re tackling onboarding, churn mitigation, or renewals, rest assured, you’ll leave the festival rejuvenated and ready to implement your newly acquired insights and tactics.
📈 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business.
💡 Meet those in the same role as yourself, facing the same challenges, and crowdsource key solutions.
🤝 Build a network of trusted customer success advisors and forge meaningful connections.

Xperience 2024
2024-05-13 - 2024-05-15 | Gaylord Rockies Resort & Convention Center, 6700 N Gaylord Rockies Blvd, Aurora, CO, United States
Shape what’s next

Step into “Your Future Accelerated,” where your visions for customer and employee experience become immediate realities with the Genesys Cloud™ platform. Imagine a world where AI-powered technology effortlessly orchestrates contextual, efficient and personalized experiences designed for tomorrow’s needs — available now. Your opportunity to differentiate and deepen customer loyalty is here. The future is now and it’s intelligent, unified and ready to accelerate your business growth.

Avaya ENGAGE 2024
2024-05-13 - 2024-05-15 | Colorado Convention Center, Downtown Denver, 700 14th St, Denver, CO, 80202, United States
Avaya is leading the customer experience revolution. Join peers, partners, and guest speakers at Avaya ENGAGE 2024 to see how we’re helping organizations engage their customers and employees in ways that deliver the greatest value. Choose your journey for driving business momentum.

Innovation Workshop & Tour: A Quarterly Series
2024-05-14 | Chipotle Cultivate Center, Irvine, CA, United States
An inspiring innovation center tour. A rock star line up of industry leaders to share strategy, tactics and secrets of success you can apply to your own organization. Collaborative sessions on critical issues for you to both get insight from others and to share your own. Interactive discussions that are incredibly open and honest. A high level group of participants invested in the program that show up with willingness to share and support. Networking that is not only fun but actually fosters real connections.

Truly an event experience like no other.

CXS: Customer Experience Strategies Summit
2024-05-14 - 2024-05-15 | Marriott Downtown at CF Toronto Eaton Centre, 525 Bay St, Toronto, Ontario, M5G 2L2, Canada
The packed agenda for this virtual and in-person summit promises to provide attendees with insights on everything from harnessing conversational AI to implementing contactless CX, as well as arm conference goers with best practices from Google, Staples, Tinder, and more on increasing customer lifetime value, ensuring empathic customer communications, and fueling business growth through enhanced CX efforts.

CX Healthcare West
2024-05-14 - 2024-05-15 | CO
HUMANIZE YOUR EXPERIENCES,
DELIVER EXCEPTIONAL CARE AND
ACHIEVE SUPERIOR HEALTH OUTCOMES FOR ALL

The CX Healthcare Exchange is back in Denver for its West edition at the Hyatt Regency Aurora, for two days of exclusive content and insights.
Our extensive faculty of C-level executives, experienced experts, and equity specialists will uncover an array of lessons, learnings, and insights most pressing for the Healthcare industry in today’s digital world.

Throughout the conference, our panels will delve into significant internal issues for healthcare executives. From attitudes towards patients and humanizing experiences, leveraging employees and alleviating workforces, to building the next generation of healthcare, there are a multitude of challenges from the moment you step into work. Furthermore, a variety of overarching external influences – from parent companies and governing bodies – places additional stress on our decision-makers.

Join us as we unwrap these battles through in-depth case studies, interactive panels, and collaborative workshops, looking to address innovative and efficient solutions.

Request your invitation today for the chance to join the greatest experienced minds in healthcare and redefine your CX strategy.

Spring Symposium
2024-05-14 - 2024-05-16 | CO
Navigating the Multifaceted Landscape of CX

Drawing inspiration from the dynamic interplay of a river’s currents, the annual Spring Symposium is a confluence of the latest trends, innovative strategies, and thought leadership in the customer experience industry.
Currents & Crossroads has been meticulously designed to explore both present CX currents and upcoming crossroads.

Chief Experience Officer Exchange
2024-05-15 - 2024-05-17 | Marriott Grand, 800 Washington Ave, St. Louis, MO, 63101, United States
Another popular pick from Customer Contact Week Digital, the annual Chief Experience Officer Exchange offers a chance for CXOs across the country to get together and identify solutions to their most pressing business challenges. This event is by invitation only; however, interested leaders can request an invitation online. Past speakers and participants have included executives from Macy’s, AMC Networks, Mastercard, and more.

Chief Experience Officer Exchange
2024-05-15 - 2024-05-17 | Marriott Grand, 800 Washington Ave, St. Louis, MO, 63101, United States
Welcome to Chief Experience Officer Exchange
The CXO Exchange is an invitation-only event is built for today’s senior CX Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
Priorities have shifted, new challenges have emerged and the CX function has to now modernize at an unprecedented rate.
Join us for a unique benchmarking and solution sourcing opportunity from St. Louis!

CX BFSI USA (West)
2024-05-20 - 2024-05-21 | CO
Advancing Engagement and Connection in a New Era of Customer Excellence

Welcome to the 10th annual CX Exchange for Banking, Financial Services and Insurance. 10 years of CX innovation, digitization and enhanced experiences reaching new heights and leaders aiming for the stars to test the boundaries of innovation.

In the face of the looming recession and the aftermath of the pandemic, are you the CX leader leading the march towards placing customers at the heart of the organization and guaranteeing value across your business from board room to contact center?

Don’t miss this annual Exchange, where we seek to define a new era of Customer Excellence and explore how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. We look forward to welcoming you in May.

Connections 2024
2024-05-22 - 2024-05-23 | Chicago & Salesforce+, Chicago, IL, United States
Connections, the can’t-miss event for growing customer love is heading back to Chicago and Salesforce+ from May 22-23, 2024. Get excited for the two biggest days in marketing, commerce, and customer-first innovation.
Sign up today and be the first to know about all things Connections 2024 — first access to early bird pricing, speaker announcements, and so much more.
