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X-WR-CALDESC:Events for ArenaCX
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DTSTART:20230101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240514
DTEND;VALUE=DATE:20240516
DTSTAMP:20260404T215947
CREATED:20231128T163553Z
LAST-MODIFIED:20231214T203024Z
UID:10000030-1715644800-1715817599@arenacx.com
SUMMARY:CXS: Customer Experience Strategies Summit
DESCRIPTION:The packed agenda for this virtual and in-person summit promises to provide attendees with insights on everything from harnessing conversational AI to implementing contactless CX\, as well as arm conference goers with best practices from Google\, Staples\, Tinder\, and more on increasing customer lifetime value\, ensuring empathic customer communications\, and fueling business growth through enhanced CX efforts.
URL:https://arenacx.com/event/cxs-customer-experience-strategies-summit/
LOCATION:Marriott Downtown at CF Toronto Eaton Centre\, 525 Bay St\, Toronto\, Ontario\, M5G 2L2\, Canada
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240514
DTEND;VALUE=DATE:20240516
DTSTAMP:20260404T215947
CREATED:20231209T214646Z
LAST-MODIFIED:20231209T214646Z
UID:10000094-1715644800-1715817599@arenacx.com
SUMMARY:CX Healthcare West
DESCRIPTION:HUMANIZE YOUR EXPERIENCES\,\nDELIVER  EXCEPTIONAL CARE AND\nACHIEVE SUPERIOR HEALTH OUTCOMES FOR ALL\n\n\nThe CX Healthcare Exchange is back in Denver for its West edition at the Hyatt Regency Aurora\, for two days of exclusive content and insights.\nOur extensive faculty of C-level executives\, experienced experts\, and equity specialists will uncover an array of lessons\, learnings\, and insights most pressing for the Healthcare industry in today’s digital world.\n\nThroughout the conference\, our panels will delve into significant internal issues for healthcare executives. From attitudes towards patients and humanizing experiences\, leveraging employees and alleviating workforces\, to building the next generation of healthcare\, there are a multitude of challenges from the moment you step into work. Furthermore\, a variety of overarching external influences – from parent companies and governing bodies – places additional stress on our decision-makers.\n\nJoin us as we unwrap these battles through in-depth case studies\, interactive panels\, and collaborative workshops\, looking to address innovative and efficient solutions.\n\nRequest your invitation today for the chance to join the greatest experienced minds in healthcare and redefine your CX strategy.
URL:https://arenacx.com/event/cx-healthcare-west/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-healthcare.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240514
DTEND;VALUE=DATE:20240517
DTSTAMP:20260404T215947
CREATED:20231211T213350Z
LAST-MODIFIED:20240122T203738Z
UID:10000109-1715644800-1715903999@arenacx.com
SUMMARY:Spring Symposium
DESCRIPTION:Navigating the Multifaceted Landscape of CX\n\nDrawing inspiration from the dynamic interplay of a river’s currents\, the annual Spring Symposium is a confluence of the latest trends\, innovative strategies\, and thought leadership in the customer experience industry. \n Currents & Crossroads has been meticulously designed to explore both present CX currents and upcoming crossroads.
URL:https://arenacx.com/event/spring-symposium/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Yellow.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240515
DTEND;VALUE=DATE:20240518
DTSTAMP:20260404T215947
CREATED:20231128T164412Z
LAST-MODIFIED:20231214T202642Z
UID:10000031-1715731200-1715990399@arenacx.com
SUMMARY:Chief Experience Officer Exchange
DESCRIPTION:Another popular pick from Customer Contact Week Digital\, the annual Chief Experience Officer Exchange offers a chance for CXOs across the country to get together and identify solutions to their most pressing business challenges. This event is by invitation only; however\, interested leaders can request an invitation online. Past speakers and participants have included executives from Macy’s\, AMC Networks\, Mastercard\, and more.
URL:https://arenacx.com/event/chief-experience-officer-exchange/
LOCATION:Marriott Grand\, 800 Washington Ave\, St. Louis\, MO\, 63101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240515
DTEND;VALUE=DATE:20240518
DTSTAMP:20260404T215947
CREATED:20231208T200313Z
LAST-MODIFIED:20231208T200313Z
UID:10000071-1715731200-1715990399@arenacx.com
SUMMARY:Chief Experience Officer Exchange
DESCRIPTION:Welcome to Chief Experience Officer Exchange\nThe CXO Exchange is an invitation-only event is built for today’s senior CX Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible. \nPriorities have shifted\, new challenges have emerged and the CX function has to now modernize at an unprecedented rate. \nJoin us for a unique benchmarking and solution sourcing opportunity from St. Louis!
URL:https://arenacx.com/event/chief-experience-officer-exchange-2/
LOCATION:Marriott Grand\, 800 Washington Ave\, St. Louis\, MO\, 63101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Chief-experience.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240520
DTEND;VALUE=DATE:20240522
DTSTAMP:20260404T215947
CREATED:20231209T215128Z
LAST-MODIFIED:20231209T215128Z
UID:10000095-1716163200-1716335999@arenacx.com
SUMMARY:CX BFSI USA (West)
DESCRIPTION:Advancing Engagement and Connection in a New Era of Customer Excellence\n\n\nWelcome to the 10th annual CX Exchange for Banking\, Financial Services and Insurance. 10 years of CX innovation\, digitization and enhanced experiences reaching new heights and leaders aiming for the stars to test the boundaries of innovation.\n\nIn the face of the looming recession and the aftermath of the pandemic\, are you the CX leader leading the march towards placing customers at the heart of the organization and guaranteeing value across your business from board room to contact center?\n\nDon’t miss this annual Exchange\, where we seek to define a new era of Customer Excellence and explore how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. We look forward to welcoming you in May.
URL:https://arenacx.com/event/cx-bfsi-usa-west/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Cx-bfsi.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240522
DTEND;VALUE=DATE:20240524
DTSTAMP:20260404T215947
CREATED:20231128T203238Z
LAST-MODIFIED:20231128T203238Z
UID:10000032-1716336000-1716508799@arenacx.com
SUMMARY:Connections 2024
DESCRIPTION:Connections\, the can’t-miss event for growing customer love is heading back to Chicago and Salesforce+ from May 22-23\, 2024. Get excited for the two biggest days in marketing\, commerce\, and customer-first innovation. \nSign up today and be the first to know about all things Connections 2024 — first access to early bird pricing\, speaker announcements\, and so much more.
URL:https://arenacx.com/event/connections-2024/
LOCATION:Chicago & Salesforce+\, Chicago\, IL\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/cnx24-form.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240522
DTEND;VALUE=DATE:20240524
DTSTAMP:20260404T215947
CREATED:20231216T165925Z
LAST-MODIFIED:20231216T165925Z
UID:10000136-1716336000-1716508799@arenacx.com
SUMMARY:Customer Success Festival
DESCRIPTION:What is the Customer Success Festival? \n\n\n\n\n\n\nWe’ve gathered top thought leaders in customer success to share their insights\, strategies\, and experiences\, so you can: \n🏆 Gain a competitive edge by staying ahead of the latest industry trends. \n🤑 Increase revenue with proven growth strategies and tactics. \n🤝 Expand your professional network and make valuable connections. \n💡Advance your career with mentorship opportunities. \n💪 Strengthen your team and increase productivity with new talent. \nWalk away from the festival as part of the CSC community & take some of the world’s most forward-thinking strategies back to your desk.
URL:https://arenacx.com/event/customer-success-festival-4/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240528
DTEND;VALUE=DATE:20240530
DTSTAMP:20260404T215947
CREATED:20231128T204950Z
LAST-MODIFIED:20231128T204950Z
UID:10000033-1716854400-1717027199@arenacx.com
SUMMARY:Forrester CX APAC
DESCRIPTION:Human + AI: Win With Boundless Experiences\nThe future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX APAC Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/forrester-cx-apac/
LOCATION:CO
CATEGORIES:Customer Experience
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240528
DTEND;VALUE=DATE:20240530
DTSTAMP:20260404T215947
CREATED:20231209T142302Z
LAST-MODIFIED:20231209T142457Z
UID:10000084-1716854400-1717027199@arenacx.com
SUMMARY:CX APAC
DESCRIPTION:CX – Marketing – Digital\n\n\n\n\nHuman + AI: Win With Boundless Experiences \nThe future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX APAC Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/cx-apac/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240603
DTEND;VALUE=DATE:20240607
DTSTAMP:20260404T215947
CREATED:20231206T200431Z
LAST-MODIFIED:20231214T202502Z
UID:10000059-1717372800-1717718399@arenacx.com
SUMMARY:Customer Contact Week Las Vegas
DESCRIPTION:Elevate Your CX Strategy at the World’s #1 Customer Contact Event Series\nJoin world-class customer contact and CX leaders at the must-attend global event\, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content\, expert insights\, and innovative solutions. \nOver 25 Years of Connecting CX Industry Leaders\nCustomer Contact Week is a premier platform for groundbreaking solutions\, innovative ideas\, and best practices essential for contact center and CX executives. \nThe CCW Expo is Your Gateway to Customer Contact Innovation\nImmerse yourself in cutting-edge customer contact strategies\, forge meaningful connections with top industry professionals\, and embark on a journey to discover the future of customer experience. Don’t wait! Register now and prepare to be inspired by the unparalleled opportunities at the world’s largest customer contact expo.
URL:https://arenacx.com/event/customer-contact-week-las-vegas/
LOCATION:Caesars Forum Las Vegas\, 3911 S Koval Ln\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240612
DTEND;VALUE=DATE:20240613
DTSTAMP:20260404T215947
CREATED:20231215T220109Z
LAST-MODIFIED:20231215T220109Z
UID:10000130-1718150400-1718236799@arenacx.com
SUMMARY:CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
DESCRIPTION:LET’S BUILD BETTER EXPERIENCES FOR YOUR CUSTOMERS\nAttendees at the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have transformed their strategies to meet customer demands and are reaping the rewards of loyalty as a result. \nYou’ll be witness to 30 world class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts\, you’ll come away armed with all the tools\, techniques and insight you need to implement effective and successful long-term customer engagement strategies.
URL:https://arenacx.com/event/customer-engagement-transformation-conference/
LOCATION:THE BREWERY\, 52 Chiswell Street\, London\, EC1Y 4SD\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240612
DTEND;VALUE=DATE:20240614
DTSTAMP:20260404T215947
CREATED:20231208T200707Z
LAST-MODIFIED:20231208T200707Z
UID:10000072-1718150400-1718323199@arenacx.com
SUMMARY:All Access: Customer Contact Week Digital ANZ 2024
DESCRIPTION:As customer expectations continue to evolve at a rapid pace\, organizations must embrace agility and adapt swiftly to meet the demands of today’s discerning consumers. A staggering 66% of customers now anticipate a deep understanding of their individual needs and expectations from the companies they interact with. In this dynamic landscape\, contact centers play a pivotal role in shaping customer experiences. \nOperating in a hybrid work environment\, contact centers must leverage a blend of talent\, automation\, effective communication channels\, and a proactive approach to problem-solving to enhance both operational efficiency and customer satisfaction. The democratization of technology has opened up a world of possibilities\, making innovation more accessible and exciting than ever before.  \nAll Access: Customer Contact Week ANZ will delve into these critical topics\, equipping you with the insights and strategies needed to navigate the evolving customer landscape and achieve success in 2024 and beyond. Join us as we explore the latest trends\, best practices\, and innovative solutions for empowering contact centers to excel in the new era of customer engagement.
URL:https://arenacx.com/event/all-access-customer-contact-week-digital-anz-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/all-access.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240617
DTEND;VALUE=DATE:20240621
DTSTAMP:20260404T215947
CREATED:20231129T213148Z
LAST-MODIFIED:20231209T142710Z
UID:10000035-1718582400-1718927999@arenacx.com
SUMMARY:CX North America
DESCRIPTION:Human + AI: Win With Boundless Experiences\nThe future is upon us. The fusion of humans and AI will revolutionize how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX North America Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/cx-north-america/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240618
DTEND;VALUE=DATE:20240620
DTSTAMP:20260404T215947
CREATED:20231208T201258Z
LAST-MODIFIED:20231208T201258Z
UID:10000073-1718668800-1718841599@arenacx.com
SUMMARY:All Access: Customer Loyalty 2024
DESCRIPTION:It’s a fact: a mere 5% boost in customer retention can translate into a staggering 25% to 95% surge in your bottom line\, demonstrating the undeniable link between customer loyalty\, customer experience\, and business success. By investing in CX initiatives designed to foster loyalty\, you open doors to remarkable profitability gains\, bolstered customer retention\, and overarching business expansion. However\, the key challenges in achieving consumer loyalty lie in understanding the evolving needs of customers\, creating a seamless and consistent experience across all touch points\, and effectively leveraging data to personalize interactions.  \nAll Access: Customer Loyalty will explore the latest strategies to overcome these challenges. Join us to revolutionize your approach to customer loyalty and position your brand at the forefront of your industry.
URL:https://arenacx.com/event/all-access-customer-loyalty-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-loyalty.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240620
DTEND;VALUE=DATE:20240623
DTSTAMP:20260404T215947
CREATED:20231129T213730Z
LAST-MODIFIED:20231214T202336Z
UID:10000036-1718841600-1719100799@arenacx.com
SUMMARY:FRANCHISE CUSTOMER EXPERIENCE CONFERENCE
DESCRIPTION:Join us at the unique growth event for franchising\, focused on the customer experience!\n\n\n\n\n\nTechnology\, marketing and economic trends are changing customer experience expectations like never before. Today\, choosing the right strategies\, tools and partners is mission-critical to brand growth. \nThat’s why we created The Franchise Customer Experience Conference; to deliver a learning and networking event for franchise executives responsible for experience management of multiple types of customers within the unique franchise model. \nThis conference delivers insight and inspiration for leaders who serve consumers\, franchisees\, and employees in a time of rapid change. A unique event and agenda created to help franchise leaders best leverage marketing\, operations and technology resources for brand success. Join us June 20 – 22\, 2023 to lead your brand’s customer experience to the next level.
URL:https://arenacx.com/event/franchise-customer-experience-conference/
LOCATION:InterContinental Buckhead Hotel\, 3315 Peachtree Rd NE\, Atlanta\, GA\, 30326\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240624
DTEND;VALUE=DATE:20240627
DTSTAMP:20260404T215947
CREATED:20231130T204208Z
LAST-MODIFIED:20231209T142857Z
UID:10000037-1719187200-1719446399@arenacx.com
SUMMARY:CX EMEA
DESCRIPTION:Human + AI: Win With Boundless Experiences\nThe future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX EMEA Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/cx-emea/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240708
DTEND;VALUE=DATE:20240710
DTSTAMP:20260404T215947
CREATED:20231130T210644Z
LAST-MODIFIED:20231130T210644Z
UID:10000040-1720396800-1720569599@arenacx.com
SUMMARY:CX Retail Exchange
DESCRIPTION:Changing The Rules Of The Retail Game\n\n\nA warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights\, discussions\, and the benchmarking of new era of customer excellence. \nWhen the event launched a decade ago there were no self-service check-outs\, QR codes were non-existent\, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce\, retailers are second-guessing their returns policies\, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip\, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing\, others are opening\, and we are seeing an evolution of the high street take place\, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail! \nJoin the CX Retail Exchange to be a part of the next wave of retail excellence\, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with\, how they will do so\, and where they will spend their money in 2023.
URL:https://arenacx.com/event/cx-retail-exchange/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240708
DTEND;VALUE=DATE:20240710
DTSTAMP:20260404T215948
CREATED:20231209T215632Z
LAST-MODIFIED:20231209T215632Z
UID:10000096-1720396800-1720569599@arenacx.com
SUMMARY:CX Retail UK
DESCRIPTION:Changing The Rules Of The Retail Game\n\n\nA warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights\, discussions\, and the benchmarking of new era of customer excellence. \nWhen the event launched a decade ago there were no self-service check-outs\, QR codes were non-existent\, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce\, retailers are second-guessing their returns policies\, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip\, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing\, others are opening\, and we are seeing an evolution of the high street take place\, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail! \nJoin the CX Retail Exchange to be a part of the next wave of retail excellence\, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with\, how they will do so\, and where they will spend their money in 2023.
URL:https://arenacx.com/event/cx-retail-uk/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-retail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240709
DTEND;VALUE=DATE:20240711
DTSTAMP:20260404T215948
CREATED:20231208T201636Z
LAST-MODIFIED:20231208T201636Z
UID:10000074-1720483200-1720655999@arenacx.com
SUMMARY:All Access: Future Contact Centers 2024
DESCRIPTION:Contact centers must evolve to meet rising customer expectations and leverage technology to transform their operations. \nThe future of contact centers will be defined by those that embrace AI for efficiency\, remote\nwork for flexibility\, and omnichannel support for convenience. Striking a balance between\nautomation and human touch\, ensuring data security\, and promoting employee well-being\nwill be essential for success. \nThose who adapt to the changing contact center landscape will not only meet but exceed\ncustomer expectations in the digital era.\n\nJoin All Access: Future Contact Centers for thought-provoking discussions from industry\nexperts on how to create the next generation of contact centers.
URL:https://arenacx.com/event/all-access-future-contact-centers-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/contact-center.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240715
DTEND;VALUE=DATE:20240717
DTSTAMP:20260404T215948
CREATED:20231130T205116Z
LAST-MODIFIED:20231214T202208Z
UID:10000038-1721001600-1721174399@arenacx.com
SUMMARY:CXFS
DESCRIPTION:Whether you’re coming from a big bank\, mid-sized credit union\, fintech\, wealth management firm or insurance company – you’re all fighting the same uphill battle and have the same end goals: keep your clients satisfied\, win new business amidst up-and-coming competition\, and promote the importance of a strong CX strategy. CXFS brings you a world-class speaking faculty from across the financial industry spectrum\, dedicated to revealing the why’s and how’s behind the most innovative CX strategies in the world.
URL:https://arenacx.com/event/cxfs/
LOCATION:The Westin Copley Place\, 10 Huntington Ave\, Boston\, MA\, 02116\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Yellow.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240715
DTEND;VALUE=DATE:20240718
DTSTAMP:20260404T215948
CREATED:20231125T200524Z
LAST-MODIFIED:20231214T202035Z
UID:10000021-1721001600-1721260799@arenacx.com
SUMMARY:Customer Experience 2024
DESCRIPTION:A Frost & Sullivan Executive MindXchange provides the tools\, insight and relationships to execute your customer experience strategy; improving customer satisfaction rates\, reducing customer churn and increasing revenue!
URL:https://arenacx.com/event/customer-experience-2024/
LOCATION:Customer Experience 2024\, Loews Vanderbilt Hotel 2100 West End Ave\, Nashville\, TN\, 37203\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240716
DTEND;VALUE=DATE:20240720
DTSTAMP:20260404T215948
CREATED:20231130T205822Z
LAST-MODIFIED:20231208T202715Z
UID:10000039-1721088000-1721433599@arenacx.com
SUMMARY:Customer Contact Week Asia
DESCRIPTION:The 14th Customer Contact Week Asia 2023 (CCW Asia 2023) concluded with resounding success. \nWe are delighted to share that this year’s conference welcomed close to 200 attendees\, reflecting the growing interest and importance of customer contact in the Asian market. It is noteworthy that 80% of the attendees were directors or held higher positions\, highlighting the calibre of professionals who graced the event. \nWe were honoured to have representatives from esteemed companies such as AIG\, A.P. Moller-Maersk\, CPF Board\, ANZ\, Johnson & Johnson\, DSKH\, Frasers Hospitality\, Ikano Retail (IKEA)\, M1\, U Mobile\, and many more attend CCW Asia. The collective expertise and diverse perspectives brought by these companies made CCW Asia 2023 an enriching and insightful experience for all.
URL:https://arenacx.com/event/customer-contact-week-asia/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/asia.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240717
DTEND;VALUE=DATE:20240720
DTSTAMP:20260404T215948
CREATED:20231208T203314Z
LAST-MODIFIED:20231208T203314Z
UID:10000075-1721174400-1721433599@arenacx.com
SUMMARY:Chief Experience Officer Exchange July 2024
DESCRIPTION:Welcome to Chief Experience Officer Exchange\nThe CXO Exchange is an invitation-only event is built for today’s senior CX Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible. \nPriorities have shifted\, new challenges have emerged and the CX function has to now modernize at an unprecedented rate. \nJoin us for a unique benchmarking and solution sourcing opportunity from St. Louis!
URL:https://arenacx.com/event/chief-experience-officer-exchange-july-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Memphis.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240813
DTEND;VALUE=DATE:20240815
DTSTAMP:20260404T215948
CREATED:20231208T203623Z
LAST-MODIFIED:20231208T203623Z
UID:10000076-1723507200-1723679999@arenacx.com
SUMMARY:All Access: CX Financial Services 2024
DESCRIPTION:Customer experience in financial services can vary greatly from one institution to another. Some providers offer a seamless\, convenient\, and personalized experience that meets customer needs and expectations. Others struggle to provide even basic services in a way that satisfies customers. \nOutdated systems\, lack of personalized attention and data privacy and ethics concerns often hinder the customer experience. As a result\, financial service providers with a strong customer experience have a significant advantage over those that do not. \nAll Access: CX in Financial Services will center on enhancing customer experience and fostering loyalty via personalized approaches\, digital transformation\, and voice of the customer (VoC) strategies.”
URL:https://arenacx.com/event/all-access-cx-financial-services-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Financial.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240814
DTEND;VALUE=DATE:20240817
DTSTAMP:20260404T215948
CREATED:20231208T204055Z
LAST-MODIFIED:20231208T204055Z
UID:10000077-1723593600-1723852799@arenacx.com
SUMMARY:CCW Executive Exchange August 2024
DESCRIPTION:The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible.
URL:https://arenacx.com/event/ccw-executive-exchange-august-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/LA.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240909
DTEND;VALUE=DATE:20240911
DTSTAMP:20260404T215948
CREATED:20231209T220108Z
LAST-MODIFIED:20231209T220108Z
UID:10000097-1725840000-1726012799@arenacx.com
SUMMARY:CX Travel and Hospitality
DESCRIPTION:DESIGN THE FUTURE OF TRAVEL & HOSPITALITY:\nREBUILD TRUST\, INSPIRE GROWTH\, PRIORITISE POSITIVE CHANGE\n\n\nJoin us as we celebrate the return of the Customer Experience Exchange for Travel and Hospitality in 2023 – an invitation-only event where CX leaders from top travel\, tourism\, leisure\, and hospitality brands will meet in London\, for 2 days of thought-provoking content\, networking\, and knowledge sharing.\n\n\n\nWhile regaining the customer’s trust is particularly difficult in the current climate\, discuss how best to aid long-term business growth by tapping into new pools of target customers.\nJoin experts in considering innovative strategies based around creating excellent experiences while balancing sustainability and cost considerations\, with a new generation of consumers in mind\, as well as the socio-economic variables that drive the emerging socially conscious customer’s needs.\nHear from CX experts on new methods to optimise your human agents while investigating innovations such as AI tools\, cloud solutions\, omnichannel and IVR.\nTake the first step to transforming your company and department culture and discover proven business models from peers in the industry. Explore how to best listen to your customers’ needs to ensure they are met.\n\n\n\nThe Customer Experience team look forward to welcoming you in September!\n 
URL:https://arenacx.com/event/cx-travel-and-hospitality/
LOCATION:HILTON LONDON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-travel-hospitality.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240909
DTEND;VALUE=DATE:20240913
DTSTAMP:20260404T215948
CREATED:20231209T143212Z
LAST-MODIFIED:20231209T143212Z
UID:10000085-1725840000-1726185599@arenacx.com
SUMMARY:Technology Forum North America
DESCRIPTION:Revolutionize Your Growth Strategy With The Latest Tech\, Data And AI.\n\n\n\n\nNew For 2024: Our Technology Forum\nForrester is pleased to launch a brand-new event in our portfolio: the Technology Forum 2024. It brings the best of our tech and data events into one supercharged event to help you enable an insights-driven business and capture\, transform\, and deliver insights from data at scale with AI. \nWhy the change? Because you can only achieve business success when tech and data teams are aligned on growth and opportunity. This is Forrester’s premier technology event for fostering innovation and driving growth from data\, AI\, technology infrastructure\, and software. Tech professionals\, data and analytics leaders\, entrepreneurs\, industry leaders\, and analysts will gather to exchange ideas\, highlight cutting-edge innovations\, and discuss the latest models\, practices\, and strategies they use to fuel growth with alignment. \nBy bringing together cutting-edge technology and data intelligence\, we’re providing you with the knowledge to not only stay ahead of the game but also completely command your tech alignment and business outcomes. There’s no better opportunity to propel your cross-functional learning journey and inspire you to make an even bigger impact with data and technology. \nTake your place alongside tech\, data\, and business leaders who want to:\n\nImprove business growth\, revenue\, and performance.\nLeverage the power of data\, AI\, and technology tools.\nStrategize\, innovate\, and operationalize a tech- and insights-driven agenda.\n\n\n\n\n\n\n\n\n\n\nEasier Access To More. Trusted. Analyst. Insight.\n\nAccess unbiased Forrester research\, tools\, and methodologies to further your tech and data expertise with an eye toward business growth and revenue. Seize the opportunity to leverage the ever-evolving world of AI\, cloud\, and data to speed outcomes and capture market opportunity with objective insights. \nSpeakers: Our keynote speakers\, carefully selected for their trailblazing expertise\, will ignite your entrepreneurial spirit and challenge your paradigm of what’s possible. \nAnalysts: Meet with Forrester’s analysts to align your tech and data assumptions with reality. Get your questions answered and stay informed on the latest developments. \nAgenda: Build new skills in a converged four-day technology and data agenda with 70+ sessions\, workshops\, keynotes\, case studies\, and specialized tracks to aid in targeted learning. \nMarketplace: Evaluate innovative solutions among technology providers who offer best-in-class products to help you bridge gaps in your tech stack. \nTracks: Choose from sessions in leadership\, future-proofing\, innovation\, customer-obsessed growth\, insights\, AI\, and emerging tech. \nGet ready to witness a revolutionary event that will transform your understanding of tech and data research\, insights\, and opportunity in the most captivating way possible.
URL:https://arenacx.com/event/technology-forum-north-america/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240910
DTEND;VALUE=DATE:20240912
DTSTAMP:20260404T215948
CREATED:20231208T204411Z
LAST-MODIFIED:20231208T204411Z
UID:10000078-1725926400-1726099199@arenacx.com
SUMMARY:All Access: Customer Insights & Data Analytics 2024
DESCRIPTION:Amid growing customer expectations and budget pressures in uncertain economic times\, customer insights and data analytics are becoming increasingly vital. They help create personalized experiences that delight customers and prove the value of CX initiatives on the bottom line.\n\nJoin All Access: Customer Insights & Data Analytics to learn the insights and strategies required to make informed decisions and deliver exceptional customer experiences\, ultimately fostering business growth and success.
URL:https://arenacx.com/event/all-access-customer-insights-data-analytics-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/data-analytics.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240911
DTEND;VALUE=DATE:20240913
DTSTAMP:20260404T215948
CREATED:20231209T220458Z
LAST-MODIFIED:20231209T220458Z
UID:10000098-1726012800-1726185599@arenacx.com
SUMMARY:CX Retail USA Exchange
DESCRIPTION:Customer Excellence In The Experiential & Hybrid Era Of Retail\n\n\nJoin fellow CX leaders from some of the USA’s biggest brands\, for this year’s CX Retail Exchange.\n\n\nAmidst an increasingly volatile and unpredictable retail environment\, leaders in the space are finding innovative new ways to adapt and drive their brands forwards whilst maintaining strong CX at their core! From streamlining operations in a tightening economy\, to meeting new shopping expectations in the post-COVID era; from driving strong employee experience\, to leveraging new advancements in technology and data analytics– now is the time to come together and share their innovative strategies and solutions from the cutting edge of retail.\n 
URL:https://arenacx.com/event/cx-retail-usa-exchange/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-retail-usa.png
END:VEVENT
END:VCALENDAR