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X-WR-CALDESC:Events for ArenaCX
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DTSTART:20230101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20241007
DTEND;VALUE=DATE:20241010
DTSTAMP:20260404T073546
CREATED:20231209T143359Z
LAST-MODIFIED:20231209T143359Z
UID:10000086-1728259200-1728518399@arenacx.com
SUMMARY:B2B Summit EMEA
DESCRIPTION:B2B Marketing\, Sales and Product Leaders\n\n\n\n\nAlign. Reinvent. Win.​\nBuckle up\, B2B professionals. You’re in for a roller-coaster ride of a year.​ \nEconomic uncertainty and generative AI have unsettled the foundations of many businesses. Adding to that\, we have reached an inflection point where Millennial and Gen Z buyers have eclipsed Baby Boomer and Gen X buyers — not just in numbers but also in influence. These new buyers have different expectations and lack trust in marketing and sales interactions. This disruption guarantees that firms that remain tethered to traditional approaches will fail. To succeed in 2024 and beyond\, B2B professionals must overcome constraints to reinvent their strategy\, technology\, and operations to seize the possibilities and not just weather these profound changes.​ \nThe time is ripe to transform your business\, but you’ll need to do it together. With marketing\, sales\, and product all guided by the same objectives and insights\, you’ll have a strong foundation to build on — and win in this new era. Join us at B2B Summit EMEA to:​ \n\nGet the latest insights on the evolving customer and buyer to orchestrate unique experiences.​\nLearn new strategies for functional alignment centered on creating customer value and growth.​\nDiscover tangible ways that data\, technology\, and AI can help you compete. ​\nUnderstand how to evolve your go-to-market approaches and revenue processes.\n\nReserve your place today!
URL:https://arenacx.com/event/b2b-summit-emea/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241008
DTEND;VALUE=DATE:20241010
DTSTAMP:20260404T073546
CREATED:20231208T205524Z
LAST-MODIFIED:20231208T205524Z
UID:10000080-1728345600-1728518399@arenacx.com
SUMMARY:All Access: Customer Data Analytics APAC 2024
DESCRIPTION:APAC businesses need customer data analytics to deliver best in class customer experiences\, but many are facing challenges in collecting\, integrating\, analyzing\, and acting upon customer data. \nA McKinsey study found that data-driven companies are more likely to succeed financially\, including making more profit\, growing revenue\, and pleasing customers. However\, only 23% of APAC businesses say they are using customer data effectively to improve their customer experience. The unique challenges of the Asia-Pacific region\, such as its diverse customer base\, complex regulations\, and rapidly changing technology\, make it difficult to collect\, manage\, and analyze customer data efficiently. \nAll Access: Customer Data Analytics addresses these challenges and provides actionable solutions to data integration\, quality management\, and collection challenges. 
URL:https://arenacx.com/event/all-access-customer-data-analytics-apac-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Apac.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241008
DTEND;VALUE=DATE:20241010
DTSTAMP:20260404T073546
CREATED:20231209T220858Z
LAST-MODIFIED:20231209T220858Z
UID:10000099-1728345600-1728518399@arenacx.com
SUMMARY:CX BFSI USA
DESCRIPTION:LONG LIVE CUSTOMER EXCELLENCE\nPersonalized • Secure • Innovative\n\n\nWelcome to the 10th edition of the CX Exchange for Banking\, Financial Services and Insurance! When the Exchange launched a decade ago\, it was right at the cusp of challenger banks and insurtechs entering the scene to shake the mould of what the financial experience should look like. Today\, we are living in a digitized ecosystem with constantly connected customers who seek the speed and convenience of Amazon\, but the personal touch and advise of a first-class hotel. To stay relevant in this ever-changing digital world\, CX leaders need to deliver both\, whilst simultaneously always staying one step ahead.\n\nFurthermore\, we live in uncertain financial times\, where CX leaders need to fight hard to prove the worth of new investments\, and even demonstrate why CX is needed in the first place. As customers become increasingly demanding about where and how they want to be met\, it all comes down to delivering secure\, personalized and innovate experiences fit for an unknown future.\n \nJoin us this October as CX leaders from across the space come together to benchmark how to not only keep the field of CX alive\, but make it the gamechanger for organizations seeking to differentiate themselves in increasingly disloyal times.
URL:https://arenacx.com/event/cx-bfsi-usa/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-miami.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241009
DTEND;VALUE=DATE:20241012
DTSTAMP:20260404T073546
CREATED:20231209T143609Z
LAST-MODIFIED:20231209T143609Z
UID:10000087-1728432000-1728691199@arenacx.com
SUMMARY:Technology Forum EMEA
DESCRIPTION:Revolutionize Your Growth Strategy With The Latest Tech\, Data And AI.\n\n\n\n\nNew For 2024: Our Technology Forum\nForrester is pleased to launch a brand-new event in our portfolio: the Technology Forum 2024. It brings the best of our tech and data events into one supercharged event to help you enable an insights-driven business and capture\, transform\, and deliver insights from data at scale with AI. \nWhy the change? Because you can only achieve business success when tech and data teams are aligned on growth and opportunity. This is Forrester’s premier technology event for fostering innovation and driving growth from data\, AI\, technology infrastructure\, and software. Tech professionals\, data and analytics leaders\, entrepreneurs\, industry leaders\, and analysts will gather to exchange ideas\, highlight cutting-edge innovations\, and discuss the latest models\, practices\, and strategies they use to fuel growth with alignment. \nBy bringing together cutting-edge technology and data intelligence\, we’re providing you with the knowledge to not only stay ahead of the game but also completely command your tech alignment and business outcomes. There’s no better opportunity to propel your cross-functional learning journey and inspire you to make an even bigger impact with data and technology. \nTake your place alongside tech\, data\, and business leaders who want to:\n\nImprove business growth\, revenue\, and performance.\nLeverage the power of data\, AI\, and technology tools.\nStrategize\, innovate\, and operationalize a tech- and insights-driven agenda.\n\n\n\n\n\n\n\n\n\n\nEasier Access To More. Trusted. Analyst. Insight.\n\nAccess unbiased Forrester research\, tools\, and methodologies to further your tech and data expertise with an eye toward business growth and revenue. Seize the opportunity to leverage the ever-evolving world of AI\, cloud\, and data to speed outcomes and capture market opportunity with objective insights. \nSpeakers: Our keynote speakers\, carefully selected for their trailblazing expertise\, will ignite your entrepreneurial spirit and challenge your paradigm of what’s possible. \nAnalysts: Meet with Forrester’s analysts to align your tech and data assumptions with reality. Get your questions answered and stay informed on the latest developments. \nAgenda: Build new skills in a robust technology and data agenda with 30+ sessions\, workshops\, keynotes\, case studies\, and specialized tracks to aid in targeted learning. \nMarketplace: Evaluate innovative solutions among technology providers who offer best-in-class products to help you bridge gaps in your tech stack. \nTracks: Choose from sessions in leadership\, future-proofing\, innovation\, customer-obsessed growth\, insights\, AI\, and emerging tech. \nGet ready to witness a revolutionary event that will transform your understanding of tech and data research\, insights\, and opportunity in the most captivating way possible.
URL:https://arenacx.com/event/technology-forum-emea/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241020
DTEND;VALUE=DATE:20241024
DTSTAMP:20260404T073546
CREATED:20231125T194616Z
LAST-MODIFIED:20231214T201609Z
UID:10000019-1729382400-1729727999@arenacx.com
SUMMARY:Executing Your Transformation Roadmap
DESCRIPTION:
URL:https://arenacx.com/event/executing-your-transformation-roadmap/
LOCATION:Executing Your Transformation Roadmap\, 3800 W Starr Pass Blvd\, Tucson\, AZ\, 85745\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241021
DTEND;VALUE=DATE:20241024
DTSTAMP:20260404T073546
CREATED:20231208T205939Z
LAST-MODIFIED:20231214T201407Z
UID:10000081-1729468800-1729727999@arenacx.com
SUMMARY:GovCC: 22nd Annual Customer Contact Week for Government
DESCRIPTION:Transform Customer Experience by Integrating Contact Centers and Digital Services for a Seamless Interaction\n\n\n\nAcross Government\, the Customer Service industry is shifting\, focusing on ways to simplify the way citizens interact with government departments through AI\, self-service\, digital optimisation and more.\nDespite great achievements in improving the overall citizen journey\, we still see increasingly high call volumes. This is in part due to the complexity of government departments\, their responsibilities and the struggles in communicating which departments own which specific service to the public.\nExamining the drive to digitise services\, the move to give citizens the power to self-serve\, the tools to unlock the opportunities of technology and so much more – the opportunity\, scope and challenges facing Customer Contact leaders in Government has never been greater as they look at new ways to delivery continuous improvement and equitable services access.\nGovCC – Customer Contact Week for Government returns in 2024 to provide case studies\, debates\, deep dives\, insights\, and solutions to the 4 critical areas Government Customer Contact Leaders must tackle:\n⭑ Transformation & Delivery of Service\n⭑ Digital Citizen Experience\n⭑ Operations Excellence\n⭑ Leadership & Employee Experience\nWith 40 + sessions and speakers from Australia and New Zealand’s government departments and organisations\, GovCC 2024 will explore the latest developments. As the ONLY event dedicated to bringing together all levels of government to explore customer contact\, this event is the place to be to discover the different strategies and approaches to customer excellence across ANZ and unlock new tools and ideas to transform your own operations.
URL:https://arenacx.com/event/govcc-22nd-annual-customer-contact-week-for-government/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/goverment.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241105
DTEND;VALUE=DATE:20241107
DTSTAMP:20260404T073546
CREATED:20231210T141254Z
LAST-MODIFIED:20231210T141254Z
UID:10000103-1730764800-1730937599@arenacx.com
SUMMARY:All Access: Future Contact Center Trends & Technology APAC 2024
DESCRIPTION:As businesses in the Asia-Pacific (APAC) region strive to elevate their CX strategies\, the need for future-ready contact centers is more pressing than ever. According to a recent study by Frost & Sullivan\, the APAC contact center market is projected to reach a staggering $60 billion by 2025\, driven by factors such as rising customer expectations\, increasing digital adoption\, and the growing demand for omnichannel support. \nHowever\, unlocking the full potential of future-ready contact centers comes with its share of challenges. Staying abreast of technological advancements\, bridging the skills gap\, and striking the right balance between automation and human interaction are among the key hurdles. \nJoin All Access: The Future Contact Centers Trends & Technology APAC where we address\nthese challenges and provide a platform for industry leaders\, experts\, and innovators to\nshare insights and solutions.
URL:https://arenacx.com/event/all-access-future-contact-center-trends-technology-apac-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/future-contact.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241119
DTEND;VALUE=DATE:20241123
DTSTAMP:20260404T073546
CREATED:20231208T210358Z
LAST-MODIFIED:20231208T210358Z
UID:10000082-1731974400-1732319999@arenacx.com
SUMMARY:CX Asia Week 2024
DESCRIPTION:CX Asia Week 2024 is the leading platform bringing the region’s CX leaders together to deliver a bigger CX impact by championing customer intelligence\, fostering customer loyalty and optimizing’s CX strategies to do more with less. \nKey Themes: \n\nDebunking the Concept of Hyper-Personalization\nThe Power of Real-Time Customer Experience\nMoving Beyond Bots and Creating Meaning\nEmpathy and Emotional Intelligence in CX\nCustomer Data and Privacy\nCommunity-Driven and Sustainable Customer Experience
URL:https://arenacx.com/event/cx-asia-week-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Singapore.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241203
DTEND;VALUE=DATE:20241205
DTSTAMP:20260404T073546
CREATED:20231209T221246Z
LAST-MODIFIED:20231209T221246Z
UID:10000100-1733184000-1733356799@arenacx.com
SUMMARY:CX Healthcare East
DESCRIPTION:HUMANIZE YOUR EXPERIENCES\, DELIVER  EXCEPTIONAL CARE AND ACHIEVE SUPERIOR HEALTH OUTCOMES FOR ALL\n\n\nThe CX Healthcare Exchange is back for its East edition this December at the Le Méridien Dania Beach at Fort Lauderdale Airport\, for two days of exclusive content and insights. Our extensive faculty of C-level executives\, experienced experts\, and equity specialists will uncover an array of lessons\, learnings\, and insights most pressing for the Healthcare industry in today’s digital world. \nThroughout the conference\, our panels will delve into significant internal issues for healthcare executives. From patient centricity and whole health\, balancing human and digital\, making investments with longevity\, and caring for caregivers\, there are a multitude of challenges we are looking to help you address. \nRequest your invitation today for the chance to join the greatest experience minds in healthcare and redefine your experience strategy.
URL:https://arenacx.com/event/cx-healthcare-east/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-healthcare-florida.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241209
DTEND;VALUE=DATE:20241212
DTSTAMP:20260404T073546
CREATED:20231209T143804Z
LAST-MODIFIED:20231214T201245Z
UID:10000088-1733702400-1733961599@arenacx.com
SUMMARY:Security & Risk
DESCRIPTION:Build Trust. Accelerate Business.\n\n\n\n\nSecurity and risk leaders need insights\, strategies\, and solutions to build trust and accelerate growth. This includes trust and confidence in the use of AI. The emergence of AI and generative AI has disrupted the field of security and risk. As a result\, security leaders are now responsible for understanding how to adopt and balance the risks and rewards of AI. This includes knowing how to protect data with Zero Trust as well as utilizing AI in digital identity and fraud protection. Security leaders must also consider AI ethics and compliance. \nWith the information and insight that Forrester provides\, organizations can manage risk and reap the business rewards of being truly trusted. \nAs you lead your organization to secure the future\, Forrester is on your side and by your side with the latest research\, content\, and insights available at the Security & Risk Forum 2024. \n\n\n\n\n\n\n\n\n\n\n\n\nEasier Access To More. Trusted. Analyst. Insight.\n\nAccess unbiased Forrester research\, tools\, and methodologies to further your security and risk expertise with an eye toward accelerating business growth. Seize the opportunity to leverage the ever-evolving world of AI\, cloud\, and data to speed successful outcomes with objective insights. \nSpeakers: Our keynote speakers\, carefully selected for their trailblazing expertise\, will ignite your entrepreneurial spirit and challenge your paradigm of what’s possible. \nAnalysts: Meet with Forrester’s analysts to align your security strategies with reality. Get your questions answered and stay informed on the latest developments. \nAgenda: Build new skills in a robust agenda with 30+ sessions\, workshops\, keynotes\, case studies\, and specialized tracks to aid in targeted learning. \nMarketplace: Evaluate innovative solutions among security providers who offer best-in-class products to help you build trust and secure your organization. \nGet ready to witness a revolutionary event that will transform your understanding of security and risk as a business accelerator. Join us!
URL:https://arenacx.com/event/security-risk/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250325
DTEND;VALUE=DATE:20250327
DTSTAMP:20260404T073546
CREATED:20231209T212132Z
LAST-MODIFIED:20231214T201209Z
UID:10000091-1742860800-1743033599@arenacx.com
SUMMARY:The Customer Show Asia 2025
DESCRIPTION:We are honoured to have brought together over 1\,200 unique qualified customer leaders with 50% from higher management\nto The Customer Show Asia 2023 and we look forward to meeting you in 2025!
URL:https://arenacx.com/event/the-customer-show-asia-2025/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/the-costumer-show-asia.png
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