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X-ORIGINAL-URL:https://arenacx.com
X-WR-CALDESC:Events for ArenaCX
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TZID:UTC
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TZOFFSETFROM:+0000
TZOFFSETTO:+0000
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DTSTART:20230101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240407
DTEND;VALUE=DATE:20240411
DTSTAMP:20260405T004621
CREATED:20231125T195942Z
LAST-MODIFIED:20231214T203410Z
UID:10000020-1712448000-1712793599@arenacx.com
SUMMARY:Customer Contact East
DESCRIPTION:A Frost & Sullivan Executive MindXchange provides the tools\, insight and relationships to execute your customer contact strategy; improving customer satisfaction rates\, reducing customer churn and increasing revenue!
URL:https://arenacx.com/event/customer-contact-east/
LOCATION:Customer Contact East\, 3030 Holiday Dr\, Fort Lauderdale\, FL\, 33316\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240409
DTEND;VALUE=DATE:20240411
DTSTAMP:20260405T004621
CREATED:20231210T140756Z
LAST-MODIFIED:20231210T140756Z
UID:10000102-1712620800-1712793599@arenacx.com
SUMMARY:All Access: The AI Revolution CX 2024
DESCRIPTION:Insert summary here – max two paragraphs. Include drivers and strong USP. Don’t change the font but you can change the size if needed. Undoubtedly\, artificial intelligence stands as the future of customer experience. \nProjections indicate that the Asia Pacific region will command a substantial 43%\nshare of the global AI market by the end of 2024.  Within the diverse tapestry of cultures and\nmarkets that define APAC\, AI emerges as the linchpin\, empowering businesses to craft\nunique\, effortless\, and exceptionally efficient customer interactions. However\, amid this\npromising landscape\, formidable challenges loom\, including issues related to AI integration\,\ntrust and human collaboration. \nIntroducing All Access: AI in CX APAC\,  our content series that will delve into the\ncritical trends and challenges surrounding AI-powered CX\, offering actionable\nsolutions to facilitate successful implementation.
URL:https://arenacx.com/event/all-access-the-ai-revolution-cx-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/the-ai.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240422
DTEND;VALUE=DATE:20240424
DTSTAMP:20260405T004621
CREATED:20231209T214020Z
LAST-MODIFIED:20231209T214020Z
UID:10000093-1713744000-1713916799@arenacx.com
SUMMARY:CX Telecoms Global Exchange
DESCRIPTION:The CX Telecoms Global Exchange is returning- at a time where you are likely to need it most.\n\nTelecoms sits at the center of the systems and technology that we use in all aspects of our business and social lives . If customers lose connectivity\, you lose money and this means lost opportunities for CX leaders.\n\nThe digital transformation has propelled the standard of customer expectations; it is now critical for telcos to deliver seamless CX. But how do CX leaders provide the quality and speed of service that customers now expect?\nIn such a competitive landscape\, price is no longer what is going to make you stand out from your competitors. It is now the responsibility of CX to ensure that your customers remain loyal. However\, this does not come without its challenges. Whether your biggest challenges are focused on smoothly integrating technology platforms to help your CX journey\, harnessing data to predict customer needs and propel your CX\, or finding ways to increase customer retention\, loyalty and reduce churn rates\, the 2024 Global Telecoms Exchange has the answers. The Exchange will provide you with valuable insights from industry leaders about the latest trends within the telecoms industry and give you tangible takeaways to implement into your CX strategies. It’s time to close the gap between you and your competitors. Learn how to overcome business critical challenges at the 2024 CX Telecoms Global Exchange. Don’t miss out.
URL:https://arenacx.com/event/cx-telecoms-global-exchange/
LOCATION:HILTON LONDON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-telecom.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240424
DTEND;VALUE=DATE:20240426
DTSTAMP:20260405T004621
CREATED:20231210T142414Z
LAST-MODIFIED:20231210T142414Z
UID:10000104-1713916800-1714089599@arenacx.com
SUMMARY:Call and Contact Center Expo USA
DESCRIPTION:The Call & Contact Center Expo US provides unparalleled coverage to companies\, organizations and professionals that work within the customer engagement\, IT\, and telecommunications industries. \nThe event is set to showcase the latest tools\, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications\, blockchain\, cyber and smart security solutions\, and many other key factors in managing a call center or customer engagement business or department. Attendees can take full advantage of… \nSourcing Products & Services\nWith over 300 of US leading suppliers all under one roof\, take advantage of countless free consultations\, demonstrations & presentations from some of the most advanced CX solutions on the market. Revolutionize your business communication methods and give your brand the cutting edge customer support and service your competitors wish they had. \nIndustry-Leading Keynote Speakers\nOur KeyNote speakers deliver transformative information\, news and trends on key aspects in the customer engagement world that separate them from their competition. On their ascension to the forefront of CX & UX\, our speakers bring cutting edge knowledge and reports for the benefit of our visitors. This is the opportunity to understand the specifics of advanced communication and contact methods to engage and support your customers like never before. \nOver 100 Seminar Sessions\nTailored to cover every aspect of the industry\, seminar sessions provide the advice and methods your business needs to effectively enhance customer engagement. With intelligence that benefits both the seasoned CX leader or curious newcomer\, visitors are guaranteed to find the customer engagement advice that will take your communication and support methods into the next decade. \nConcentrated\, Efficient Market Research\nIn an industry characterised by customer satisfaction\, support\, and engagement through innovative methods and technology\, The Call and Contact Center Expo is the lucrative hub where exhibitors\, speakers and suppliers are in person and onhand to provide invaluable industry insights. Staying ahead of competition with this event’s industry leading minds and research is what ambitious visitors will discover to acquire the leverage to surpass previous customer engagement expectations. \nNetworking Opportunities\nCompare notes\, exchange business details\, and develop lasting partnerships with thousands of like-minded professionals. Learn from their mistakes and successes to rethink your customer engagement strategy\, while making invaluable new business connections that will last a lifetime.
URL:https://arenacx.com/event/call-and-contact-center-expo-usa/
LOCATION:LAS VEGAS CONVENTION CENTER\, 3150 Paradise Rd\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Untitled-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240424
DTEND;VALUE=DATE:20240427
DTSTAMP:20260405T004621
CREATED:20231208T195539Z
LAST-MODIFIED:20231208T195539Z
UID:10000070-1713916800-1714175999@arenacx.com
SUMMARY:CCW for BFSI Exchange
DESCRIPTION:Welcome to the CCW for BFSI Exchange\nThe CCW for BFSI Exchange is an invitation-only event built for senior customer experience leaders from the banking\, financial services\, and insurance (BFSI) industry spectrum to benchmark\, share ideas\, and identify solutions to critical business challenges. \nBanking and financial services companies face a growing number of challenges\, from rapid digitalization to increased mobility and the emergence of new competitors leveraging the latest technological advances for aggressive industry disruption. Effective customer management is crucial in financial services\, particularly as consumers continue to struggle with the lingering effects of the pandemic. \nJoin us for a unique benchmarking and solution sourcing opportunity with the tools you need to meet today’s changing customer expectations!
URL:https://arenacx.com/event/ccw-for-bfsi-exchange/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/arizona.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240501
DTEND;VALUE=DATE:20240504
DTSTAMP:20260405T004621
CREATED:20231215T221438Z
LAST-MODIFIED:20240123T220026Z
UID:10000131-1714521600-1714780799@arenacx.com
SUMMARY:X4 Summit
DESCRIPTION:Don’t miss\nout this May\nHear from NBA Hall of Famer Dwyane Wade and 8-Time World Champion skier Lindsey Vonn on X4’s mainstage\, and explore the ins and outs of the next wave of customer and employee research with leading experience brands and thought leaders. Early pricing is still available\, so reserve your spot today. \nLast year\, the X4 Summit\, powered by one of the leading customer experience vendors\, made a triumphant return after a two-year hiatus. It attracted over 10\,000 attendees\, featured eight visionary keynote speakers\, and showcased 80+ customer-led case studies. Notably\, actor and entrepreneur Ryan Reynolds delivered a headline keynote on the importance of creating authentic human connections in business. \nThe event also included customer-led success stories\, networking opportunities\, and hands-on training. Among the notable speakers were Rob Swain\, Global COO at KFC\, Aarthi Murali\, Chief COO at M&T Bank\, and Shannon Costigan\, Head of Leadership at BMO\, who shared their insights and experiences.
URL:https://arenacx.com/event/x4-summit/
LOCATION:Salt Palace Convention Center\, 90 S W Temple St\, Salt Lake City\, UT\, 84101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2024/01/17445993739550397412.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240505
DTEND;VALUE=DATE:20240509
DTSTAMP:20260405T004621
CREATED:20231209T142039Z
LAST-MODIFIED:20231209T142545Z
UID:10000083-1714867200-1715212799@arenacx.com
SUMMARY:B2B Summit North America
DESCRIPTION:B2B Marketing\, Sales and Product Leaders\n\n\n\n\nAlign. Reinvent. Win.​ \nBuckle up\, B2B professionals. You’re in for a roller-coaster ride of a year.​ \nEconomic uncertainty and generative AI have unsettled the foundations of many businesses. Adding to that\, we have reached an inflection point where Millennial and Gen Z buyers have eclipsed Baby Boomer and Gen X buyers — not just in numbers but also in influence. These new buyers have different expectations and lack trust in marketing and sales interactions. This disruption guarantees that firms that remain tethered to traditional approaches will fail. To succeed in 2024 and beyond\, B2B professionals must overcome constraints to reinvent their strategy\, technology\, and operations to seize the possibilities and not just weather these profound changes.​ \nThe time is ripe to transform your business\, but you’ll need to do it together. With marketing\, sales\, and product all guided by the same objectives and insights\, you’ll have a strong foundation to build on — and win in this new era. Join us at B2B Summit North America to:​ \n\nGet the latest insights on the evolving customer and buyer to orchestrate unique experiences.​\nLearn new strategies for functional alignment centered on creating customer value and growth.​\nDiscover tangible ways that data\, technology\, and AI can help you compete. ​\nUnderstand how to evolve your go-to-market approaches and revenue processes.\n\nReserve your place today!
URL:https://arenacx.com/event/b2b-summit-north-america/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240507
DTEND;VALUE=DATE:20240509
DTSTAMP:20260405T004621
CREATED:20231127T214111Z
LAST-MODIFIED:20231214T203226Z
UID:10000028-1715040000-1715212799@arenacx.com
SUMMARY:The Customer Show Melbourne 2024
DESCRIPTION:From one of the leading providers of CX events across the globe\, CX Network\, comes one of the must-attend gatherings for CX professionals in Australia. The conference unites stakeholders across the enterprise involved in optimizing the customer journey\, from CX and contact center professionals to marketing\, UX\, and digital leaders.
URL:https://arenacx.com/event/the-customer-show/
LOCATION:Melbourne Convention and Exhibition Centre\, Wurundjeri Woi Wurrung Country\, 1 Convention Centre Pl\,\, South Wharf\, Victoria\, 3006\, Australia
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
ORGANIZER;CN="IQPC Australia":MAILTO:consultation@iqpcaustralia.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240508
DTEND;VALUE=DATE:20240510
DTSTAMP:20260405T004621
CREATED:20231216T165450Z
LAST-MODIFIED:20231216T165450Z
UID:10000135-1715126400-1715299199@arenacx.com
SUMMARY:Customer Success Festival
DESCRIPTION:What is the Customer Success Festival? \n\n\n\n\n\n\nWhether you’re tackling onboarding\, churn mitigation\, or renewals\, rest assured\, you’ll leave the festival rejuvenated and ready to implement your newly acquired insights  and tactics. \n📈 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business. \n💡 Meet those in the same role as yourself\, facing the same challenges\, and crowdsource key solutions. \n🤝 Build a network of trusted customer success advisors and forge meaningful connections.
URL:https://arenacx.com/event/customer-success-festival-3/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240513
DTEND;VALUE=DATE:20240516
DTSTAMP:20260405T004621
CREATED:20231210T144450Z
LAST-MODIFIED:20231210T144450Z
UID:10000108-1715558400-1715817599@arenacx.com
SUMMARY:Xperience 2024
DESCRIPTION:Shape what’s next\n\n\n\n\n\n\n\n\n\n\n\n\nStep into “Your Future Accelerated\,” where your visions for customer and employee experience become immediate realities with the Genesys Cloud™ platform. Imagine a world where AI-powered technology effortlessly orchestrates contextual\, efficient and personalized experiences designed for tomorrow’s needs — available now. Your opportunity to differentiate and deepen customer loyalty is here. The future is now and it’s intelligent\, unified and ready to accelerate your business growth.
URL:https://arenacx.com/event/xperience-2024/
LOCATION:Gaylord Rockies Resort & Convention Center\, 6700 N Gaylord Rockies Blvd\, Aurora\, CO\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/denver-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240513
DTEND;VALUE=DATE:20240516
DTSTAMP:20260405T004621
CREATED:20240215T201336Z
LAST-MODIFIED:20240215T201336Z
UID:10000145-1715558400-1715817599@arenacx.com
SUMMARY:Avaya ENGAGE 2024
DESCRIPTION:Avaya is leading the customer experience revolution. Join peers\, partners\, and guest speakers at Avaya ENGAGE 2024 to see how we’re helping organizations engage their customers and employees in ways that deliver the greatest value. Choose your journey for driving business momentum.
URL:https://arenacx.com/event/avaya-engage-2024/
LOCATION:Colorado Convention Center\, Downtown Denver\, 700 14th St\, Denver\, CO\, 80202\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2024/02/unnamed.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240514
DTEND;VALUE=DATE:20240515
DTSTAMP:20260405T004621
CREATED:20231125T193215Z
LAST-MODIFIED:20231214T203119Z
UID:10000018-1715644800-1715731199@arenacx.com
SUMMARY:Innovation Workshop & Tour: A Quarterly Series
DESCRIPTION:An inspiring innovation center tour. A rock star line up of industry leaders to share strategy\, tactics and secrets of success you can apply to your own organization. Collaborative sessions on critical issues for you to both get insight from others and to share your own. Interactive discussions that are incredibly open and honest. A high level group of participants invested in the program that show up with willingness to share and support. Networking that is not only fun but actually fosters real connections. \n  \nTruly an event experience like no other.
URL:https://arenacx.com/event/innovation-workshop-tour-a-quarterly-series-2/
LOCATION:Chipotle Cultivate Center\, Irvine\, CA\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240514
DTEND;VALUE=DATE:20240516
DTSTAMP:20260405T004621
CREATED:20231128T163553Z
LAST-MODIFIED:20231214T203024Z
UID:10000030-1715644800-1715817599@arenacx.com
SUMMARY:CXS: Customer Experience Strategies Summit
DESCRIPTION:The packed agenda for this virtual and in-person summit promises to provide attendees with insights on everything from harnessing conversational AI to implementing contactless CX\, as well as arm conference goers with best practices from Google\, Staples\, Tinder\, and more on increasing customer lifetime value\, ensuring empathic customer communications\, and fueling business growth through enhanced CX efforts.
URL:https://arenacx.com/event/cxs-customer-experience-strategies-summit/
LOCATION:Marriott Downtown at CF Toronto Eaton Centre\, 525 Bay St\, Toronto\, Ontario\, M5G 2L2\, Canada
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240514
DTEND;VALUE=DATE:20240516
DTSTAMP:20260405T004621
CREATED:20231209T214646Z
LAST-MODIFIED:20231209T214646Z
UID:10000094-1715644800-1715817599@arenacx.com
SUMMARY:CX Healthcare West
DESCRIPTION:HUMANIZE YOUR EXPERIENCES\,\nDELIVER  EXCEPTIONAL CARE AND\nACHIEVE SUPERIOR HEALTH OUTCOMES FOR ALL\n\n\nThe CX Healthcare Exchange is back in Denver for its West edition at the Hyatt Regency Aurora\, for two days of exclusive content and insights.\nOur extensive faculty of C-level executives\, experienced experts\, and equity specialists will uncover an array of lessons\, learnings\, and insights most pressing for the Healthcare industry in today’s digital world.\n\nThroughout the conference\, our panels will delve into significant internal issues for healthcare executives. From attitudes towards patients and humanizing experiences\, leveraging employees and alleviating workforces\, to building the next generation of healthcare\, there are a multitude of challenges from the moment you step into work. Furthermore\, a variety of overarching external influences – from parent companies and governing bodies – places additional stress on our decision-makers.\n\nJoin us as we unwrap these battles through in-depth case studies\, interactive panels\, and collaborative workshops\, looking to address innovative and efficient solutions.\n\nRequest your invitation today for the chance to join the greatest experienced minds in healthcare and redefine your CX strategy.
URL:https://arenacx.com/event/cx-healthcare-west/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-healthcare.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240514
DTEND;VALUE=DATE:20240517
DTSTAMP:20260405T004621
CREATED:20231211T213350Z
LAST-MODIFIED:20240122T203738Z
UID:10000109-1715644800-1715903999@arenacx.com
SUMMARY:Spring Symposium
DESCRIPTION:Navigating the Multifaceted Landscape of CX\n\nDrawing inspiration from the dynamic interplay of a river’s currents\, the annual Spring Symposium is a confluence of the latest trends\, innovative strategies\, and thought leadership in the customer experience industry. \n Currents & Crossroads has been meticulously designed to explore both present CX currents and upcoming crossroads.
URL:https://arenacx.com/event/spring-symposium/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Yellow.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240515
DTEND;VALUE=DATE:20240518
DTSTAMP:20260405T004621
CREATED:20231128T164412Z
LAST-MODIFIED:20231214T202642Z
UID:10000031-1715731200-1715990399@arenacx.com
SUMMARY:Chief Experience Officer Exchange
DESCRIPTION:Another popular pick from Customer Contact Week Digital\, the annual Chief Experience Officer Exchange offers a chance for CXOs across the country to get together and identify solutions to their most pressing business challenges. This event is by invitation only; however\, interested leaders can request an invitation online. Past speakers and participants have included executives from Macy’s\, AMC Networks\, Mastercard\, and more.
URL:https://arenacx.com/event/chief-experience-officer-exchange/
LOCATION:Marriott Grand\, 800 Washington Ave\, St. Louis\, MO\, 63101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240515
DTEND;VALUE=DATE:20240518
DTSTAMP:20260405T004621
CREATED:20231208T200313Z
LAST-MODIFIED:20231208T200313Z
UID:10000071-1715731200-1715990399@arenacx.com
SUMMARY:Chief Experience Officer Exchange
DESCRIPTION:Welcome to Chief Experience Officer Exchange\nThe CXO Exchange is an invitation-only event is built for today’s senior CX Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible. \nPriorities have shifted\, new challenges have emerged and the CX function has to now modernize at an unprecedented rate. \nJoin us for a unique benchmarking and solution sourcing opportunity from St. Louis!
URL:https://arenacx.com/event/chief-experience-officer-exchange-2/
LOCATION:Marriott Grand\, 800 Washington Ave\, St. Louis\, MO\, 63101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Chief-experience.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240520
DTEND;VALUE=DATE:20240522
DTSTAMP:20260405T004621
CREATED:20231209T215128Z
LAST-MODIFIED:20231209T215128Z
UID:10000095-1716163200-1716335999@arenacx.com
SUMMARY:CX BFSI USA (West)
DESCRIPTION:Advancing Engagement and Connection in a New Era of Customer Excellence\n\n\nWelcome to the 10th annual CX Exchange for Banking\, Financial Services and Insurance. 10 years of CX innovation\, digitization and enhanced experiences reaching new heights and leaders aiming for the stars to test the boundaries of innovation.\n\nIn the face of the looming recession and the aftermath of the pandemic\, are you the CX leader leading the march towards placing customers at the heart of the organization and guaranteeing value across your business from board room to contact center?\n\nDon’t miss this annual Exchange\, where we seek to define a new era of Customer Excellence and explore how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. We look forward to welcoming you in May.
URL:https://arenacx.com/event/cx-bfsi-usa-west/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Cx-bfsi.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240522
DTEND;VALUE=DATE:20240524
DTSTAMP:20260405T004621
CREATED:20231128T203238Z
LAST-MODIFIED:20231128T203238Z
UID:10000032-1716336000-1716508799@arenacx.com
SUMMARY:Connections 2024
DESCRIPTION:Connections\, the can’t-miss event for growing customer love is heading back to Chicago and Salesforce+ from May 22-23\, 2024. Get excited for the two biggest days in marketing\, commerce\, and customer-first innovation. \nSign up today and be the first to know about all things Connections 2024 — first access to early bird pricing\, speaker announcements\, and so much more.
URL:https://arenacx.com/event/connections-2024/
LOCATION:Chicago & Salesforce+\, Chicago\, IL\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/cnx24-form.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240522
DTEND;VALUE=DATE:20240524
DTSTAMP:20260405T004621
CREATED:20231216T165925Z
LAST-MODIFIED:20231216T165925Z
UID:10000136-1716336000-1716508799@arenacx.com
SUMMARY:Customer Success Festival
DESCRIPTION:What is the Customer Success Festival? \n\n\n\n\n\n\nWe’ve gathered top thought leaders in customer success to share their insights\, strategies\, and experiences\, so you can: \n🏆 Gain a competitive edge by staying ahead of the latest industry trends. \n🤑 Increase revenue with proven growth strategies and tactics. \n🤝 Expand your professional network and make valuable connections. \n💡Advance your career with mentorship opportunities. \n💪 Strengthen your team and increase productivity with new talent. \nWalk away from the festival as part of the CSC community & take some of the world’s most forward-thinking strategies back to your desk.
URL:https://arenacx.com/event/customer-success-festival-4/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240528
DTEND;VALUE=DATE:20240530
DTSTAMP:20260405T004621
CREATED:20231128T204950Z
LAST-MODIFIED:20231128T204950Z
UID:10000033-1716854400-1717027199@arenacx.com
SUMMARY:Forrester CX APAC
DESCRIPTION:Human + AI: Win With Boundless Experiences\nThe future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX APAC Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/forrester-cx-apac/
LOCATION:CO
CATEGORIES:Customer Experience
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240528
DTEND;VALUE=DATE:20240530
DTSTAMP:20260405T004621
CREATED:20231209T142302Z
LAST-MODIFIED:20231209T142457Z
UID:10000084-1716854400-1717027199@arenacx.com
SUMMARY:CX APAC
DESCRIPTION:CX – Marketing – Digital\n\n\n\n\nHuman + AI: Win With Boundless Experiences \nThe future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX APAC Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/cx-apac/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240603
DTEND;VALUE=DATE:20240607
DTSTAMP:20260405T004621
CREATED:20231206T200431Z
LAST-MODIFIED:20231214T202502Z
UID:10000059-1717372800-1717718399@arenacx.com
SUMMARY:Customer Contact Week Las Vegas
DESCRIPTION:Elevate Your CX Strategy at the World’s #1 Customer Contact Event Series\nJoin world-class customer contact and CX leaders at the must-attend global event\, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content\, expert insights\, and innovative solutions. \nOver 25 Years of Connecting CX Industry Leaders\nCustomer Contact Week is a premier platform for groundbreaking solutions\, innovative ideas\, and best practices essential for contact center and CX executives. \nThe CCW Expo is Your Gateway to Customer Contact Innovation\nImmerse yourself in cutting-edge customer contact strategies\, forge meaningful connections with top industry professionals\, and embark on a journey to discover the future of customer experience. Don’t wait! Register now and prepare to be inspired by the unparalleled opportunities at the world’s largest customer contact expo.
URL:https://arenacx.com/event/customer-contact-week-las-vegas/
LOCATION:Caesars Forum Las Vegas\, 3911 S Koval Ln\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240612
DTEND;VALUE=DATE:20240613
DTSTAMP:20260405T004621
CREATED:20231215T220109Z
LAST-MODIFIED:20231215T220109Z
UID:10000130-1718150400-1718236799@arenacx.com
SUMMARY:CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
DESCRIPTION:LET’S BUILD BETTER EXPERIENCES FOR YOUR CUSTOMERS\nAttendees at the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have transformed their strategies to meet customer demands and are reaping the rewards of loyalty as a result. \nYou’ll be witness to 30 world class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts\, you’ll come away armed with all the tools\, techniques and insight you need to implement effective and successful long-term customer engagement strategies.
URL:https://arenacx.com/event/customer-engagement-transformation-conference/
LOCATION:THE BREWERY\, 52 Chiswell Street\, London\, EC1Y 4SD\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240612
DTEND;VALUE=DATE:20240614
DTSTAMP:20260405T004621
CREATED:20231208T200707Z
LAST-MODIFIED:20231208T200707Z
UID:10000072-1718150400-1718323199@arenacx.com
SUMMARY:All Access: Customer Contact Week Digital ANZ 2024
DESCRIPTION:As customer expectations continue to evolve at a rapid pace\, organizations must embrace agility and adapt swiftly to meet the demands of today’s discerning consumers. A staggering 66% of customers now anticipate a deep understanding of their individual needs and expectations from the companies they interact with. In this dynamic landscape\, contact centers play a pivotal role in shaping customer experiences. \nOperating in a hybrid work environment\, contact centers must leverage a blend of talent\, automation\, effective communication channels\, and a proactive approach to problem-solving to enhance both operational efficiency and customer satisfaction. The democratization of technology has opened up a world of possibilities\, making innovation more accessible and exciting than ever before.  \nAll Access: Customer Contact Week ANZ will delve into these critical topics\, equipping you with the insights and strategies needed to navigate the evolving customer landscape and achieve success in 2024 and beyond. Join us as we explore the latest trends\, best practices\, and innovative solutions for empowering contact centers to excel in the new era of customer engagement.
URL:https://arenacx.com/event/all-access-customer-contact-week-digital-anz-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/all-access.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240617
DTEND;VALUE=DATE:20240621
DTSTAMP:20260405T004621
CREATED:20231129T213148Z
LAST-MODIFIED:20231209T142710Z
UID:10000035-1718582400-1718927999@arenacx.com
SUMMARY:CX North America
DESCRIPTION:Human + AI: Win With Boundless Experiences\nThe future is upon us. The fusion of humans and AI will revolutionize how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX North America Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/cx-north-america/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240618
DTEND;VALUE=DATE:20240620
DTSTAMP:20260405T004621
CREATED:20231208T201258Z
LAST-MODIFIED:20231208T201258Z
UID:10000073-1718668800-1718841599@arenacx.com
SUMMARY:All Access: Customer Loyalty 2024
DESCRIPTION:It’s a fact: a mere 5% boost in customer retention can translate into a staggering 25% to 95% surge in your bottom line\, demonstrating the undeniable link between customer loyalty\, customer experience\, and business success. By investing in CX initiatives designed to foster loyalty\, you open doors to remarkable profitability gains\, bolstered customer retention\, and overarching business expansion. However\, the key challenges in achieving consumer loyalty lie in understanding the evolving needs of customers\, creating a seamless and consistent experience across all touch points\, and effectively leveraging data to personalize interactions.  \nAll Access: Customer Loyalty will explore the latest strategies to overcome these challenges. Join us to revolutionize your approach to customer loyalty and position your brand at the forefront of your industry.
URL:https://arenacx.com/event/all-access-customer-loyalty-2024/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-loyalty.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240620
DTEND;VALUE=DATE:20240623
DTSTAMP:20260405T004621
CREATED:20231129T213730Z
LAST-MODIFIED:20231214T202336Z
UID:10000036-1718841600-1719100799@arenacx.com
SUMMARY:FRANCHISE CUSTOMER EXPERIENCE CONFERENCE
DESCRIPTION:Join us at the unique growth event for franchising\, focused on the customer experience!\n\n\n\n\n\nTechnology\, marketing and economic trends are changing customer experience expectations like never before. Today\, choosing the right strategies\, tools and partners is mission-critical to brand growth. \nThat’s why we created The Franchise Customer Experience Conference; to deliver a learning and networking event for franchise executives responsible for experience management of multiple types of customers within the unique franchise model. \nThis conference delivers insight and inspiration for leaders who serve consumers\, franchisees\, and employees in a time of rapid change. A unique event and agenda created to help franchise leaders best leverage marketing\, operations and technology resources for brand success. Join us June 20 – 22\, 2023 to lead your brand’s customer experience to the next level.
URL:https://arenacx.com/event/franchise-customer-experience-conference/
LOCATION:InterContinental Buckhead Hotel\, 3315 Peachtree Rd NE\, Atlanta\, GA\, 30326\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240624
DTEND;VALUE=DATE:20240627
DTSTAMP:20260405T004621
CREATED:20231130T204208Z
LAST-MODIFIED:20231209T142857Z
UID:10000037-1719187200-1719446399@arenacx.com
SUMMARY:CX EMEA
DESCRIPTION:Human + AI: Win With Boundless Experiences\nThe future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy\, trust\, and emotion are essential. Only leaders who can integrate CX\, digital\, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX EMEA Forum 2024 to explore how to thrive in this new era:  \n\nUnderstand what human + AI means for your customers\, employees\, and organizations​\nAlign CX\, digital\, and marketing to prepare for the future of boundless experiences ​\nCreate unique experiences to drive customer loyalty ​\nUnlock and act on customer insights ​\nUpgrade your CX\, digital\, and marketing practices ​\nMeasure the business impact of customer experience\n\nReserve your place today!
URL:https://arenacx.com/event/cx-emea/
LOCATION:CO
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/image-1.png
ORGANIZER;CN="Forrester":MAILTO:events@forrester.com.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240708
DTEND;VALUE=DATE:20240710
DTSTAMP:20260405T004621
CREATED:20231130T210644Z
LAST-MODIFIED:20231130T210644Z
UID:10000040-1720396800-1720569599@arenacx.com
SUMMARY:CX Retail Exchange
DESCRIPTION:Changing The Rules Of The Retail Game\n\n\nA warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights\, discussions\, and the benchmarking of new era of customer excellence. \nWhen the event launched a decade ago there were no self-service check-outs\, QR codes were non-existent\, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce\, retailers are second-guessing their returns policies\, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip\, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing\, others are opening\, and we are seeing an evolution of the high street take place\, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail! \nJoin the CX Retail Exchange to be a part of the next wave of retail excellence\, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with\, how they will do so\, and where they will spend their money in 2023.
URL:https://arenacx.com/event/cx-retail-exchange/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
END:VEVENT
END:VCALENDAR