All Access: Future Contact Center Trends & Technology APAC 2024
2024-11-05 - 2024-11-06 | CO
As businesses in the Asia-Pacific (APAC) region strive to elevate their CX strategies, the need for future-ready contact centers is more pressing than ever. According to a recent study by Frost & Sullivan, the APAC contact center market is projected to reach a staggering $60 billion by 2025, driven by factors such as rising customer expectations, increasing digital adoption, and the growing demand for omnichannel support.
However, unlocking the full potential of future-ready contact centers comes with its share of challenges. Staying abreast of technological advancements, bridging the skills gap, and striking the right balance between automation and human interaction are among the key hurdles.
Join All Access: The Future Contact Centers Trends & Technology APAC where we address
these challenges and provide a platform for industry leaders, experts, and innovators to
share insights and solutions.

CX Asia Week 2024
2024-11-19 - 2024-11-22
CX Asia Week 2024 is the leading platform bringing the region’s CX leaders together to deliver a bigger CX impact by championing customer intelligence, fostering customer loyalty and optimizing’s CX strategies to do more with less.
Key Themes:

Debunking the Concept of Hyper-Personalization
The Power of Real-Time Customer Experience
Moving Beyond Bots and Creating Meaning
Empathy and Emotional Intelligence in CX
Customer Data and Privacy
Community-Driven and Sustainable Customer Experience

CX Healthcare East
2024-12-03 - 2024-12-04
HUMANIZE YOUR EXPERIENCES, DELIVER EXCEPTIONAL CARE AND ACHIEVE SUPERIOR HEALTH OUTCOMES FOR ALL

The CX Healthcare Exchange is back for its East edition this December at the Le Méridien Dania Beach at Fort Lauderdale Airport, for two days of exclusive content and insights. Our extensive faculty of C-level executives, experienced experts, and equity specialists will uncover an array of lessons, learnings, and insights most pressing for the Healthcare industry in today’s digital world.
Throughout the conference, our panels will delve into significant internal issues for healthcare executives. From patient centricity and whole health, balancing human and digital, making investments with longevity, and caring for caregivers, there are a multitude of challenges we are looking to help you address.
Request your invitation today for the chance to join the greatest experience minds in healthcare and redefine your experience strategy.

Security & Risk
2024-12-09 - 2024-12-11
Build Trust. Accelerate Business.

Security and risk leaders need insights, strategies, and solutions to build trust and accelerate growth. This includes trust and confidence in the use of AI. The emergence of AI and generative AI has disrupted the field of security and risk. As a result, security leaders are now responsible for understanding how to adopt and balance the risks and rewards of AI. This includes knowing how to protect data with Zero Trust as well as utilizing AI in digital identity and fraud protection. Security leaders must also consider AI ethics and compliance.
With the information and insight that Forrester provides, organizations can manage risk and reap the business rewards of being truly trusted.
As you lead your organization to secure the future, Forrester is on your side and by your side with the latest research, content, and insights available at the Security & Risk Forum 2024.

Easier Access To More. Trusted. Analyst. Insight.

Access unbiased Forrester research, tools, and methodologies to further your security and risk expertise with an eye toward accelerating business growth. Seize the opportunity to leverage the ever-evolving world of AI, cloud, and data to speed successful outcomes with objective insights.
Speakers: Our keynote speakers, carefully selected for their trailblazing expertise, will ignite your entrepreneurial spirit and challenge your paradigm of what’s possible.
Analysts: Meet with Forrester’s analysts to align your security strategies with reality. Get your questions answered and stay informed on the latest developments.
Agenda: Build new skills in a robust agenda with 30+ sessions, workshops, keynotes, case studies, and specialized tracks to aid in targeted learning.
Marketplace: Evaluate innovative solutions among security providers who offer best-in-class products to help you build trust and secure your organization.
Get ready to witness a revolutionary event that will transform your understanding of security and risk as a business accelerator. Join us!

The Customer Show Asia 2025
2025-03-25 - 2025-03-26
We are honoured to have brought together over 1,200 unique qualified customer leaders with 50% from higher management
to The Customer Show Asia 2023 and we look forward to meeting you in 2025!
