ArenaCX

UBIX.AI – The Intersection of Data, Generative AI, Reinforcement Learning and Agentic Automation
2025-10-23 13:00 - 14:00 (America/New_York)
Webinar Description

Discover how UBIX.AI, a pioneer at the intersection of Data Mastery, Generative AI Reinforcement Learning, and Agentic AI, is transforming the way businesses leverage data and automation.
In this session, John Burke (Founder & CEO) and Geoff Joynt (Partner & EVP of Business Development) will walk us through their patented no-code SaaS platform, which contextualizes and presents data from inside and outside the enterprise in minutes—not days.
The focus will be on Autonomous Agentic AI—what it is, how it empowers you and your clients, and how it creates new opportunities for revenue and growth.

Featured Speakers

John BurkeGeoff Joynt
John Burke, Founder and CEO, UBIX.AI

John is a serial entrepreneur and board member with 30+ years’ experience in market maker leadership. John started his career at PricewatershouseCoopers within Financial Advisory Services focused on M&A, Corporate Turnarounds and Forensic Accounting. Later he joined WebsideStory a pioneer in SaaS based Web Analytics where he ran finance, operations and IT where they took it from an early stage startup to a successful public company which was sold to Adobe in 2008. He then started a corporate turnaround firm in 2008 where is led several corporate turnarounds with 7 successful turnarounds over the course of the next 7 years until he founded OspreyData, which was a pioneer in the predictive analytics and autonomous control space for the Oil and Gas industry and was sold to an oil field services company 5 years later. It was at this point that he founded UBIX.AI. That was approximately 8 years ago.

Geoff Joynt, Partner and EVP of Business Development

Geoff is an Orange County, California based change-agent executive with more than 35+ years of experience in sales and sales leadership in B2B software, Content, Outsourcing and Information Technology. He has experience leading both small and large direct and indirect sales organizations (while also managing marketing, sales operations, solution engineering, professional services, and sales development) with team sizes ranging from 5 to 500 FTEs. Geoff has also been part of several successful M&A exits to top-tier private equity firms and strategic partners over the course of his career.

This webinar will provide critical insights on:

GenAI &
Agentic AI
Understand how Generative AI, Reinforcement Learning, and Agentic AI automation are transforming business
Accessible
Data
Discover how to make data accessible and actionable – without specialized tools or heavy resources.
Innovation
Framework
Explore six core value tenets that drive rapid innovation and sustainable transformation.

Reserve your spot today

UBIX.AI is a pioneer of the intersection of Data Mastery, Generative AI Reinforcement Learning, and AgenticAI that drives business-led actionable insights and automation. Our patented no-code SaaS platform contextualizes and presents data from inside and outside the enterprise in minutes, not days, ensuring AI, ML & Agentic innovation & transformation.

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UBIX.AI Insights & Knowledge

A 3-part exploration of how agentic AI transforms business strategy, teamwork, and value creation.
Business StrategyAgent-Driven Strategy TeamworkIntelligent Agent Allies Value CreationAccelerating Business Outcomes

DigiMarCon Mexico
2025-06-16 - 2025-06-17 | The St. Regis Mexico City Hotel, Av. P.º de la Reforma 439, Cuauhtémoc,, Ciudad de México, 06500, Mexico
DigiMarCon Mexico 2025 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Mexico, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in Mexico returns June 16th to 17th, 2025 to the luxurious St. Regis Mexico City Hotel in Mexico City, Mexico. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Mexico 2025 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

The Customer Show Asia 2025
2025-03-25 - 2025-03-26
We are honoured to have brought together over 1,200 unique qualified customer leaders with 50% from higher management
to The Customer Show Asia 2023 and we look forward to meeting you in 2025!

Security & Risk
2024-12-09 - 2024-12-11
Build Trust. Accelerate Business.

Security and risk leaders need insights, strategies, and solutions to build trust and accelerate growth. This includes trust and confidence in the use of AI. The emergence of AI and generative AI has disrupted the field of security and risk. As a result, security leaders are now responsible for understanding how to adopt and balance the risks and rewards of AI. This includes knowing how to protect data with Zero Trust as well as utilizing AI in digital identity and fraud protection. Security leaders must also consider AI ethics and compliance.
With the information and insight that Forrester provides, organizations can manage risk and reap the business rewards of being truly trusted.
As you lead your organization to secure the future, Forrester is on your side and by your side with the latest research, content, and insights available at the Security & Risk Forum 2024.

Easier Access To More. Trusted. Analyst. Insight.

Access unbiased Forrester research, tools, and methodologies to further your security and risk expertise with an eye toward accelerating business growth. Seize the opportunity to leverage the ever-evolving world of AI, cloud, and data to speed successful outcomes with objective insights.
Speakers: Our keynote speakers, carefully selected for their trailblazing expertise, will ignite your entrepreneurial spirit and challenge your paradigm of what’s possible.
Analysts: Meet with Forrester’s analysts to align your security strategies with reality. Get your questions answered and stay informed on the latest developments.
Agenda: Build new skills in a robust agenda with 30+ sessions, workshops, keynotes, case studies, and specialized tracks to aid in targeted learning.
Marketplace: Evaluate innovative solutions among security providers who offer best-in-class products to help you build trust and secure your organization.
Get ready to witness a revolutionary event that will transform your understanding of security and risk as a business accelerator. Join us!

CX Healthcare East
2024-12-03 - 2024-12-04
HUMANIZE YOUR EXPERIENCES, DELIVER EXCEPTIONAL CARE AND ACHIEVE SUPERIOR HEALTH OUTCOMES FOR ALL

The CX Healthcare Exchange is back for its East edition this December at the Le Méridien Dania Beach at Fort Lauderdale Airport, for two days of exclusive content and insights. Our extensive faculty of C-level executives, experienced experts, and equity specialists will uncover an array of lessons, learnings, and insights most pressing for the Healthcare industry in today’s digital world.
Throughout the conference, our panels will delve into significant internal issues for healthcare executives. From patient centricity and whole health, balancing human and digital, making investments with longevity, and caring for caregivers, there are a multitude of challenges we are looking to help you address.
Request your invitation today for the chance to join the greatest experience minds in healthcare and redefine your experience strategy.

CX Asia Week 2024
2024-11-19 - 2024-11-22
CX Asia Week 2024 is the leading platform bringing the region’s CX leaders together to deliver a bigger CX impact by championing customer intelligence, fostering customer loyalty and optimizing’s CX strategies to do more with less.
Key Themes:

Debunking the Concept of Hyper-Personalization
The Power of Real-Time Customer Experience
Moving Beyond Bots and Creating Meaning
Empathy and Emotional Intelligence in CX
Customer Data and Privacy
Community-Driven and Sustainable Customer Experience

All Access: Future Contact Center Trends & Technology APAC 2024
2024-11-05 - 2024-11-06
As businesses in the Asia-Pacific (APAC) region strive to elevate their CX strategies, the need for future-ready contact centers is more pressing than ever. According to a recent study by Frost & Sullivan, the APAC contact center market is projected to reach a staggering $60 billion by 2025, driven by factors such as rising customer expectations, increasing digital adoption, and the growing demand for omnichannel support.
However, unlocking the full potential of future-ready contact centers comes with its share of challenges. Staying abreast of technological advancements, bridging the skills gap, and striking the right balance between automation and human interaction are among the key hurdles.
Join All Access: The Future Contact Centers Trends & Technology APAC where we address
these challenges and provide a platform for industry leaders, experts, and innovators to
share insights and solutions.

DigiMarCon World
2024-10-28 - 2024-10-30 | The Venetian Las Vegas Resort, 3355 S Las Vegas Blvd, Las Vegas, NV, NV 89109, United States
DigiMarCon World 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon World, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in Las Vegas returns October 28th to 30th, 2024 to The Venetian Las Vegas Resort in Las Vegas, Nevada. Join your peers in-person or online for 3 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon World 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

DigiMarCon Southwest
2024-10-24 - 2024-10-25 | Hyatt Regency Phoenix Hotel, 122 N 2nd St, Phoenix, AZ, 85004, United States
DigiMarCon Southwest 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Southwest, the Premier Digital Marketing, Media and Advertising Conference in the Southwestern United States returns October 24th – 14th, 2023 to the luxurious Hyatt Regency Phoenix Hotel in Phoenix, Arizona. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking.

Be a part of DigiMarCon Southwest 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

ICMI's Contact Center Expo Loews Royal Pacific Resort
2024-10-21 - 2024-10-24
ICMI’s Contact Center Expo is back in sunny Orlando, FL, October 21 – 24! Be there as contact center industry professionals gather together—as an industry collective—to tackle the challenges and opportunities for 2024 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo!

GovCC: 22nd Annual Customer Contact Week for Government
2024-10-21 - 2024-10-23
Transform Customer Experience by Integrating Contact Centers and Digital Services for a Seamless Interaction

Across Government, the Customer Service industry is shifting, focusing on ways to simplify the way citizens interact with government departments through AI, self-service, digital optimisation and more.
Despite great achievements in improving the overall citizen journey, we still see increasingly high call volumes. This is in part due to the complexity of government departments, their responsibilities and the struggles in communicating which departments own which specific service to the public.
Examining the drive to digitise services, the move to give citizens the power to self-serve, the tools to unlock the opportunities of technology and so much more – the opportunity, scope and challenges facing Customer Contact leaders in Government has never been greater as they look at new ways to delivery continuous improvement and equitable services access.
GovCC – Customer Contact Week for Government returns in 2024 to provide case studies, debates, deep dives, insights, and solutions to the 4 critical areas Government Customer Contact Leaders must tackle:
⭑ Transformation & Delivery of Service
⭑ Digital Citizen Experience
⭑ Operations Excellence
⭑ Leadership & Employee Experience
With 40 + sessions and speakers from Australia and New Zealand’s government departments and organisations, GovCC 2024 will explore the latest developments. As the ONLY event dedicated to bringing together all levels of government to explore customer contact, this event is the place to be to discover the different strategies and approaches to customer excellence across ANZ and unlock new tools and ideas to transform your own operations.

DigiMarCon Texas
2024-10-21 - 2024-10-22 | The Westin Dallas Downtown Hotel, 1201 Main St, Dallas, TX, 75202, United States
DigiMarCon Texas 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Texas, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in Texas returns July 11th to 12th, 2024 to the Omni Dallas Hotel in Dallas, Texas. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Texas 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

Executing Your Transformation Roadmap
2024-10-20 - 2024-10-23 | Executing Your Transformation Roadmap, 3800 W Starr Pass Blvd, Tucson, AZ, 85745, United States

DigiMarCon Africa
2024-10-16 - 2024-10-17 | V&A Waterfront Cape Town Avenue Conference Venue, 40 Dock Rd, Victoria & Alfred Waterfront, Cape Town, 8001, South Africa
DigiMarCon Africa 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

The 4th annual DigiMarCon Africa, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in Africa returns October 16th to 17th, 2024 to the V&A Waterfront Cape Town Avenue Conference Venue in Cape Town, South Africa. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Africa 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

DigiMarCon Middle East & Dubai
2024-10-10 - 2024-10-11 | Hyatt Regency Dubai Hotel, Al Khaleej Road Deira,, Dubai, P.O. Box 5588, United Arab Emirates
DigiMarCon Middle East 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

The 4th annual DigiMarCon Middle East, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in the Middle East returns October 1st to 2nd, 2024 to the luxurious 5-star Hyatt Regency Dubai Hotel in Dubai, United Arab Emirates. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Middle East 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

DigiMarCon South Africa
2024-10-10 - 2024-10-11 | Hilton Sandton Hotel, 138 Rivonia Rd, Sandown, Sandton, 2196, South Africa
DigiMarCon South Africa 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

The 4th annual DigiMarCon South Africa, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in South Africa returns October 10th to 11th, 2024 at the luxurious 5-star Hilton Sandton Hotel in Johannesburg, South Africa. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon South Africa 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

Technology Forum EMEA
2024-10-09 - 2024-10-11
Revolutionize Your Growth Strategy With The Latest Tech, Data And AI.

New For 2024: Our Technology Forum
Forrester is pleased to launch a brand-new event in our portfolio: the Technology Forum 2024. It brings the best of our tech and data events into one supercharged event to help you enable an insights-driven business and capture, transform, and deliver insights from data at scale with AI.
Why the change? Because you can only achieve business success when tech and data teams are aligned on growth and opportunity. This is Forrester’s premier technology event for fostering innovation and driving growth from data, AI, technology infrastructure, and software. Tech professionals, data and analytics leaders, entrepreneurs, industry leaders, and analysts will gather to exchange ideas, highlight cutting-edge innovations, and discuss the latest models, practices, and strategies they use to fuel growth with alignment.
By bringing together cutting-edge technology and data intelligence, we’re providing you with the knowledge to not only stay ahead of the game but also completely command your tech alignment and business outcomes. There’s no better opportunity to propel your cross-functional learning journey and inspire you to make an even bigger impact with data and technology.
Take your place alongside tech, data, and business leaders who want to:

Improve business growth, revenue, and performance.
Leverage the power of data, AI, and technology tools.
Strategize, innovate, and operationalize a tech- and insights-driven agenda.

Easier Access To More. Trusted. Analyst. Insight.

Access unbiased Forrester research, tools, and methodologies to further your tech and data expertise with an eye toward business growth and revenue. Seize the opportunity to leverage the ever-evolving world of AI, cloud, and data to speed outcomes and capture market opportunity with objective insights.
Speakers: Our keynote speakers, carefully selected for their trailblazing expertise, will ignite your entrepreneurial spirit and challenge your paradigm of what’s possible.
Analysts: Meet with Forrester’s analysts to align your tech and data assumptions with reality. Get your questions answered and stay informed on the latest developments.
Agenda: Build new skills in a robust technology and data agenda with 30+ sessions, workshops, keynotes, case studies, and specialized tracks to aid in targeted learning.
Marketplace: Evaluate innovative solutions among technology providers who offer best-in-class products to help you bridge gaps in your tech stack.
Tracks: Choose from sessions in leadership, future-proofing, innovation, customer-obsessed growth, insights, AI, and emerging tech.
Get ready to witness a revolutionary event that will transform your understanding of tech and data research, insights, and opportunity in the most captivating way possible.

CX BFSI USA
2024-10-08 - 2024-10-09
LONG LIVE CUSTOMER EXCELLENCE
Personalized • Secure • Innovative

Welcome to the 10th edition of the CX Exchange for Banking, Financial Services and Insurance! When the Exchange launched a decade ago, it was right at the cusp of challenger banks and insurtechs entering the scene to shake the mould of what the financial experience should look like. Today, we are living in a digitized ecosystem with constantly connected customers who seek the speed and convenience of Amazon, but the personal touch and advise of a first-class hotel. To stay relevant in this ever-changing digital world, CX leaders need to deliver both, whilst simultaneously always staying one step ahead.

Furthermore, we live in uncertain financial times, where CX leaders need to fight hard to prove the worth of new investments, and even demonstrate why CX is needed in the first place. As customers become increasingly demanding about where and how they want to be met, it all comes down to delivering secure, personalized and innovate experiences fit for an unknown future.

Join us this October as CX leaders from across the space come together to benchmark how to not only keep the field of CX alive, but make it the gamechanger for organizations seeking to differentiate themselves in increasingly disloyal times.

All Access: Customer Data Analytics APAC 2024
2024-10-08 - 2024-10-09
APAC businesses need customer data analytics to deliver best in class customer experiences, but many are facing challenges in collecting, integrating, analyzing, and acting upon customer data.
A McKinsey study found that data-driven companies are more likely to succeed financially, including making more profit, growing revenue, and pleasing customers. However, only 23% of APAC businesses say they are using customer data effectively to improve their customer experience. The unique challenges of the Asia-Pacific region, such as its diverse customer base, complex regulations, and rapidly changing technology, make it difficult to collect, manage, and analyze customer data efficiently.
All Access: Customer Data Analytics addresses these challenges and provides actionable solutions to data integration, quality management, and collection challenges.

B2B Summit EMEA
2024-10-07 - 2024-10-09
B2B Marketing, Sales and Product Leaders

Align. Reinvent. Win.​
Buckle up, B2B professionals. You’re in for a roller-coaster ride of a year.​
Economic uncertainty and generative AI have unsettled the foundations of many businesses. Adding to that, we have reached an inflection point where Millennial and Gen Z buyers have eclipsed Baby Boomer and Gen X buyers — not just in numbers but also in influence. These new buyers have different expectations and lack trust in marketing and sales interactions. This disruption guarantees that firms that remain tethered to traditional approaches will fail. To succeed in 2024 and beyond, B2B professionals must overcome constraints to reinvent their strategy, technology, and operations to seize the possibilities and not just weather these profound changes.​
The time is ripe to transform your business, but you’ll need to do it together. With marketing, sales, and product all guided by the same objectives and insights, you’ll have a strong foundation to build on — and win in this new era. Join us at B2B Summit EMEA to:​

Get the latest insights on the evolving customer and buyer to orchestrate unique experiences.​
Learn new strategies for functional alignment centered on creating customer value and growth.​
Discover tangible ways that data, technology, and AI can help you compete. ​
Understand how to evolve your go-to-market approaches and revenue processes.

Reserve your place today!

CCW Europe Summit
2024-10-07 - 2024-10-09 | The Passenger Terminal & Mövenpick Hotel, Piet Heinkade 11, Amsterdam, 1019 BR, Netherlands
BRINGING TOGETHER THE CONTINENT’S BRIGHTEST AND MOST PROGRESSIVE CX MINDS UNDER ONE ROOF

2024 is the year to be the disruptor, not the disrupted. Next October, the CCW Europe Summit returns to bring you insights from businesses at the leading edge of customer engagement, from early use cases in generative AI to unreleased industry research. Over the course of the 3-day summit, we will be taking CCW to a whole new level with Europe’s first and only cross-industry Customer Management Disrupt-a-Thon, a lavish awards ceremony, new learning formats, 100+ new expert speakers and a deeper-dive lens on the ‘how’ of customer excellence.

Join us to build invaluable relationships with your industry peers and hear the latest and greatest implementation strategies to diversify in the face of competition, hyper-accelerate efficiencies and harness the limitless power of automation and AI to solve complex customer and business needs once and for all.

VIEW THE 2023 AGENDA

The Customer Show Sydney
2024-09-18 - 2024-09-19 | International Convention Centre, 14 Darling Dr, Sydney, New South Wales, 2000, Australia
Unlock the Potential of Your Customer Experience Strategy at The Customer Show in Sydney!

Welcome to The Customer Show. Our mission is simple – to inspire and empower businesses to deliver exceptional customer experiences by sharing knowledge, insights and best practices from over 80 leading experts in the field.
At The Customer Show, you will gain a competitive edge by discovering the latest trends, technologies and strategies that are transforming the customer experience landscape. This is the biggest chance to learn, network and benchmark at scale!

DigiMarCon Europe & Netherlands
2024-09-12 - 2024-09-13 | Johan Cruijff Arena Staduim, Johan Cruijff Boulevard 1, Amsterdam, 1101 AX, Netherlands
DigiMarCon Europe 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

The 4th annual DigiMarCon Europe, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in Europe returns September 12th to 13th, 2024 to the iconic Johan Cruijff ArenA Stadium in Amsterdam, Netherlands. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Europe 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

CX Retail USA Exchange
2024-09-11 - 2024-09-12
Customer Excellence In The Experiential & Hybrid Era Of Retail

Join fellow CX leaders from some of the USA’s biggest brands, for this year’s CX Retail Exchange.

Amidst an increasingly volatile and unpredictable retail environment, leaders in the space are finding innovative new ways to adapt and drive their brands forwards whilst maintaining strong CX at their core! From streamlining operations in a tightening economy, to meeting new shopping expectations in the post-COVID era; from driving strong employee experience, to leveraging new advancements in technology and data analytics– now is the time to come together and share their innovative strategies and solutions from the cutting edge of retail.

All Access: Customer Insights & Data Analytics 2024
2024-09-10 - 2024-09-11
Amid growing customer expectations and budget pressures in uncertain economic times, customer insights and data analytics are becoming increasingly vital. They help create personalized experiences that delight customers and prove the value of CX initiatives on the bottom line.

Join All Access: Customer Insights & Data Analytics to learn the insights and strategies required to make informed decisions and deliver exceptional customer experiences, ultimately fostering business growth and success.

Technology Forum North America
2024-09-09 - 2024-09-12
Revolutionize Your Growth Strategy With The Latest Tech, Data And AI.

New For 2024: Our Technology Forum
Forrester is pleased to launch a brand-new event in our portfolio: the Technology Forum 2024. It brings the best of our tech and data events into one supercharged event to help you enable an insights-driven business and capture, transform, and deliver insights from data at scale with AI.
Why the change? Because you can only achieve business success when tech and data teams are aligned on growth and opportunity. This is Forrester’s premier technology event for fostering innovation and driving growth from data, AI, technology infrastructure, and software. Tech professionals, data and analytics leaders, entrepreneurs, industry leaders, and analysts will gather to exchange ideas, highlight cutting-edge innovations, and discuss the latest models, practices, and strategies they use to fuel growth with alignment.
By bringing together cutting-edge technology and data intelligence, we’re providing you with the knowledge to not only stay ahead of the game but also completely command your tech alignment and business outcomes. There’s no better opportunity to propel your cross-functional learning journey and inspire you to make an even bigger impact with data and technology.
Take your place alongside tech, data, and business leaders who want to:

Improve business growth, revenue, and performance.
Leverage the power of data, AI, and technology tools.
Strategize, innovate, and operationalize a tech- and insights-driven agenda.

Easier Access To More. Trusted. Analyst. Insight.

Access unbiased Forrester research, tools, and methodologies to further your tech and data expertise with an eye toward business growth and revenue. Seize the opportunity to leverage the ever-evolving world of AI, cloud, and data to speed outcomes and capture market opportunity with objective insights.
Speakers: Our keynote speakers, carefully selected for their trailblazing expertise, will ignite your entrepreneurial spirit and challenge your paradigm of what’s possible.
Analysts: Meet with Forrester’s analysts to align your tech and data assumptions with reality. Get your questions answered and stay informed on the latest developments.
Agenda: Build new skills in a converged four-day technology and data agenda with 70+ sessions, workshops, keynotes, case studies, and specialized tracks to aid in targeted learning.
Marketplace: Evaluate innovative solutions among technology providers who offer best-in-class products to help you bridge gaps in your tech stack.
Tracks: Choose from sessions in leadership, future-proofing, innovation, customer-obsessed growth, insights, AI, and emerging tech.
Get ready to witness a revolutionary event that will transform your understanding of tech and data research, insights, and opportunity in the most captivating way possible.

CX Travel and Hospitality
2024-09-09 - 2024-09-10 | HILTON LONDON SYON PARK, Park Rd, Isleworth, TW8 8JF, United Kingdom
DESIGN THE FUTURE OF TRAVEL & HOSPITALITY:
REBUILD TRUST, INSPIRE GROWTH, PRIORITISE POSITIVE CHANGE

Join us as we celebrate the return of the Customer Experience Exchange for Travel and Hospitality in 2023 – an invitation-only event where CX leaders from top travel, tourism, leisure, and hospitality brands will meet in London, for 2 days of thought-provoking content, networking, and knowledge sharing.

While regaining the customer’s trust is particularly difficult in the current climate, discuss how best to aid long-term business growth by tapping into new pools of target customers.
Join experts in considering innovative strategies based around creating excellent experiences while balancing sustainability and cost considerations, with a new generation of consumers in mind, as well as the socio-economic variables that drive the emerging socially conscious customer’s needs.
Hear from CX experts on new methods to optimise your human agents while investigating innovations such as AI tools, cloud solutions, omnichannel and IVR.
Take the first step to transforming your company and department culture and discover proven business models from peers in the industry. Explore how to best listen to your customers’ needs to ensure they are met.

The Customer Experience team look forward to welcoming you in September!

DigiMarCon Ireland
2024-09-05 - 2024-09-06 | The Westin Dublin Hotel, At, College Green, Westmoreland St, Dublin, D02 HR67, Ireland
DigiMarCon Ireland 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

The 4th annual DigiMarCon Ireland, the Premier Digital Marketing, Media and Advertising Conference in Ireland returns September 5th to 6th, 2023 to the luxurious 5-star Westin Dublin Hotel in Downtown Dublin, Ireland. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking.

Be a part of DigiMarCon Ireland 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

DigiMarCon UK
2024-08-29 - 2024-08-30 | Sofitel London Heathrow Hotel, Terminal 5 london heathrow airport, London, TW6 2GD, United Kingdom
DigiMarCon UK 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

The 5th annual DigiMarCon UK, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in the United Kingdom returns August 29th to 30th, 2024 to the luxurious 5-star Sofitel London Heathrow Hotel which is connected directly to Terminal 5 of London Heathrow Airport, making it conveniently accessible from across the United Kingdom. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon UK 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

CCW Executive Exchange August 2024
2024-08-14 - 2024-08-16
The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
