Connections 2024
2024-05-22 - 2024-05-23 | Chicago & Salesforce+, Chicago, IL, United States
Connections, the can’t-miss event for growing customer love is heading back to Chicago and Salesforce+ from May 22-23, 2024. Get excited for the two biggest days in marketing, commerce, and customer-first innovation.
Sign up today and be the first to know about all things Connections 2024 — first access to early bird pricing, speaker announcements, and so much more.

DigiMarCon Midwest
2024-05-22 - 2024-05-23 | Soldier Field Staduim, 1410 Special Olympics Dr, Chicago, IL, 60605, United States
DigiMarCon Midwest 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

The 4th annual DigiMarCon Midwest, the Premier Digital Marketing, Media and Advertising Conference in the Midwest returns May 22nd to 23rd, 2024 to the iconic Soldier Field Stadium in Chicago, Illinois. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Midwest 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions and networking! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

Customer Success Festival
2024-05-22 - 2024-05-23
What is the Customer Success Festival?

We’ve gathered top thought leaders in customer success to share their insights, strategies, and experiences, so you can:
🏆 Gain a competitive edge by staying ahead of the latest industry trends.
🤑 Increase revenue with proven growth strategies and tactics.
🤝 Expand your professional network and make valuable connections.
💡Advance your career with mentorship opportunities.
💪 Strengthen your team and increase productivity with new talent.
Walk away from the festival as part of the CSC community & take some of the world’s most forward-thinking strategies back to your desk.

Forrester CX APAC
2024-05-28 - 2024-05-29
Human + AI: Win With Boundless Experiences
The future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy, trust, and emotion are essential. Only leaders who can integrate CX, digital, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX APAC Forum 2024 to explore how to thrive in this new era:

Understand what human + AI means for your customers, employees, and organizations​
Align CX, digital, and marketing to prepare for the future of boundless experiences ​
Create unique experiences to drive customer loyalty ​
Unlock and act on customer insights ​
Upgrade your CX, digital, and marketing practices ​
Measure the business impact of customer experience

Reserve your place today!

CX APAC
2024-05-28 - 2024-05-29
CX – Marketing – Digital

Human + AI: Win With Boundless Experiences
The future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy, trust, and emotion are essential. Only leaders who can integrate CX, digital, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX APAC Forum 2024 to explore how to thrive in this new era:

Understand what human + AI means for your customers, employees, and organizations​
Align CX, digital, and marketing to prepare for the future of boundless experiences ​
Create unique experiences to drive customer loyalty ​
Unlock and act on customer insights ​
Upgrade your CX, digital, and marketing practices ​
Measure the business impact of customer experience

Reserve your place today!

DigiMarCon Mid-South
2024-05-30 - 2024-05-31 | Omni Nashville Hotel, 250 Rep. John Lewis Way S, Nashville, TN, 37203, United States
DigiMarCon Mid-South 2024 is your chance to …

Experience a safe and intimate gathering with marketing leaders and professionals in a clean and hygienic environment.
Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Mid-South, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in the Mid-South United States returns May 30th to 31st, 2024 to the luxurious Omni Nashville Hotel in Nashville, Tennessee. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking.

Be a part of DigiMarCon Mid-South 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

Customer Contact Week Las Vegas
2024-06-03 - 2024-06-06 | Caesars Forum Las Vegas, 3911 S Koval Ln, Las Vegas, NV, 89109, United States
Elevate Your CX Strategy at the World’s #1 Customer Contact Event Series
Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.
Over 25 Years of Connecting CX Industry Leaders
Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact center and CX executives.
The CCW Expo is Your Gateway to Customer Contact Innovation
Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience. Don’t wait! Register now and prepare to be inspired by the unparalleled opportunities at the world’s largest customer contact expo.

DigiMarCon Great Lakes
2024-06-06 - 2024-06-07 | The Westin Book Cadilac Detroit Hotel, 1114 Washington Blvd, Detroit, MI, 48226, United States
DigiMarCon Great Lakes 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Great Lakes, the Premier Digital Marketing, Media and Advertising Conference in the Great Lakes Region returns June 6th to 7th, 2024 to the luxurious Westin Book Cadillac Detroit Hotel in Detroit, Michigan. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking.

Be a part of DigiMarCon Great Lakes 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

DigiMarCon New England
2024-06-10 - 2024-06-11 | The Westin Copley Place Boston Hotel, 10 Huntington Ave, Boston, MA, 02116, United States
DigiMarCon New England 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon New England, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in New England returns June 10th to 13th, 2023 at the luxurious The Westin Copley Place Boston Hotel in Boston, Massachusetts. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon New England 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
2024-06-12 | THE BREWERY, 52 Chiswell Street, London, EC1Y 4SD, United Kingdom
LET’S BUILD BETTER EXPERIENCES FOR YOUR CUSTOMERS
Attendees at the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have transformed their strategies to meet customer demands and are reaping the rewards of loyalty as a result.
You’ll be witness to 30 world class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts, you’ll come away armed with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.

All Access: Customer Contact Week Digital ANZ 2024
2024-06-12 - 2024-06-13
As customer expectations continue to evolve at a rapid pace, organizations must embrace agility and adapt swiftly to meet the demands of today’s discerning consumers. A staggering 66% of customers now anticipate a deep understanding of their individual needs and expectations from the companies they interact with. In this dynamic landscape, contact centers play a pivotal role in shaping customer experiences.
Operating in a hybrid work environment, contact centers must leverage a blend of talent, automation, effective communication channels, and a proactive approach to problem-solving to enhance both operational efficiency and customer satisfaction. The democratization of technology has opened up a world of possibilities, making innovation more accessible and exciting than ever before.
All Access: Customer Contact Week ANZ will delve into these critical topics, equipping you with the insights and strategies needed to navigate the evolving customer landscape and achieve success in 2024 and beyond. Join us as we explore the latest trends, best practices, and innovative solutions for empowering contact centers to excel in the new era of customer engagement.

CX North America
2024-06-17 - 2024-06-20
Human + AI: Win With Boundless Experiences
The future is upon us. The fusion of humans and AI will revolutionize how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy, trust, and emotion are essential. Only leaders who can integrate CX, digital, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX North America Forum 2024 to explore how to thrive in this new era:

Understand what human + AI means for your customers, employees, and organizations​
Align CX, digital, and marketing to prepare for the future of boundless experiences ​
Create unique experiences to drive customer loyalty ​
Unlock and act on customer insights ​
Upgrade your CX, digital, and marketing practices ​
Measure the business impact of customer experience

Reserve your place today!

All Access: Customer Loyalty 2024
2024-06-18 - 2024-06-19
It’s a fact: a mere 5% boost in customer retention can translate into a staggering 25% to 95% surge in your bottom line, demonstrating the undeniable link between customer loyalty, customer experience, and business success. By investing in CX initiatives designed to foster loyalty, you open doors to remarkable profitability gains, bolstered customer retention, and overarching business expansion. However, the key challenges in achieving consumer loyalty lie in understanding the evolving needs of customers, creating a seamless and consistent experience across all touch points, and effectively leveraging data to personalize interactions.
All Access: Customer Loyalty will explore the latest strategies to overcome these challenges. Join us to revolutionize your approach to customer loyalty and position your brand at the forefront of your industry.

DigiMarCon Florida & Caribbean
2024-06-20 - 2024-06-21 | JW Marriott Miami Hotel, 1109 Brickell Ave, Miami, FL, 33131, United States
DigiMarCon Caribbean 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Caribbean, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in the Caribbean returns June 20th to 21st, 2024 to the luxurious JW Marriott Miami Hotel in Miami, Caribbean. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Caribbean 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

FRANCHISE CUSTOMER EXPERIENCE CONFERENCE
2024-06-20 - 2024-06-22 | InterContinental Buckhead Hotel, 3315 Peachtree Rd NE, Atlanta, GA, 30326, United States
Join us at the unique growth event for franchising, focused on the customer experience!

Technology, marketing and economic trends are changing customer experience expectations like never before. Today, choosing the right strategies, tools and partners is mission-critical to brand growth.
That’s why we created The Franchise Customer Experience Conference; to deliver a learning and networking event for franchise executives responsible for experience management of multiple types of customers within the unique franchise model.
This conference delivers insight and inspiration for leaders who serve consumers, franchisees, and employees in a time of rapid change. A unique event and agenda created to help franchise leaders best leverage marketing, operations and technology resources for brand success. Join us June 20 – 22, 2023 to lead your brand’s customer experience to the next level.

DigiMarCon South Atlantic
2024-06-24 - 2024-06-25 | The Westin Charlotte Hotel, 601 S College St, Charlotte, NC, 28202, United States
DigiMarCon South Atlantic 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon South Atlantic, the Premier Digital Marketing, Media and Advertising Conference in the South Atlantic United States returns June 24th to 25th, 2024 to the luxurious Westin Charlotte Hotel in Charlotte, North Carolina. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking.

Be a part of DigiMarCon South Atlantic 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

CX EMEA
2024-06-24 - 2024-06-26
Human + AI: Win With Boundless Experiences
The future is upon us. The fusion of humans and AI will revolutionise how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy, trust, and emotion are essential. Only leaders who can integrate CX, digital, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers. Join us at CX EMEA Forum 2024 to explore how to thrive in this new era:

Understand what human + AI means for your customers, employees, and organizations​
Align CX, digital, and marketing to prepare for the future of boundless experiences ​
Create unique experiences to drive customer loyalty ​
Unlock and act on customer insights ​
Upgrade your CX, digital, and marketing practices ​
Measure the business impact of customer experience

Reserve your place today!

DigiMarCon Southeast
2024-06-27 - 2024-06-28 | The Westin Peachtree Plaza Atlanta Hotel, 210 Peachtree St NW, Atlanta, GA, 30303, United States
DigiMarCon Southeast 2023 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Southeast , the Premier Digital Marketing, Media and Advertising Conference & Exhibition in Southeast returns June 27th to 28th, 2024 to the luxurious Westin Peachtree Plaza Southeast Hotel in Southeast , Georgia. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Southeast 2023 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

DigiMarCon Washington DC
2024-07-01 - 2024-07-02 | Park Hyatt Washington D.C. Hotel, 1201 24th St NW, Washington, DC, 20037, United States
DigiMarCon Washington DC 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Washington DC, the Premier Digital Marketing, Media and Advertising Conference in Washington DC returns July 1st to 2nd, 2024 to the luxurious Park Hyatt Washington D.C. Hotel in Washington DC. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking.

Be a part of DigiMarCon Washington DC 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

CX Retail Exchange
2024-07-08 - 2024-07-09 | HILTON SYON PARK, Park Rd, Isleworth, TW8 8JF, United Kingdom
Changing The Rules Of The Retail Game

A warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights, discussions, and the benchmarking of new era of customer excellence.
When the event launched a decade ago there were no self-service check-outs, QR codes were non-existent, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce, retailers are second-guessing their returns policies, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing, others are opening, and we are seeing an evolution of the high street take place, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail!
Join the CX Retail Exchange to be a part of the next wave of retail excellence, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with, how they will do so, and where they will spend their money in 2023.

CX Retail UK
2024-07-08 - 2024-07-09 | HILTON SYON PARK, Park Rd, Isleworth, TW8 8JF, United Kingdom

All Access: Future Contact Centers 2024
2024-07-09 - 2024-07-10
Contact centers must evolve to meet rising customer expectations and leverage technology to transform their operations.
The future of contact centers will be defined by those that embrace AI for efficiency, remote
work for flexibility, and omnichannel support for convenience. Striking a balance between
automation and human touch, ensuring data security, and promoting employee well-being
will be essential for success.
Those who adapt to the changing contact center landscape will not only meet but exceed
customer expectations in the digital era.

Join All Access: Future Contact Centers for thought-provoking discussions from industry
experts on how to create the next generation of contact centers.

DigiMarCon Silicon Valley
2024-07-11 - 2024-07-12 | The Westin San Francisco Airport Hotel, 1 Old Bayshore Hwy, Millbrae, CA, 94030, United States
DigiMarCon Silicon Valley 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Silicon Valley, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in Silicon Valley returns October 21st to 22nd, 2024 to the luxurious Westin San Francisco Airport Hotel in San Francisco, California. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Silicon Valley 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

CXFS
2024-07-15 - 2024-07-16 | The Westin Copley Place, 10 Huntington Ave, Boston, MA, 02116, United States
Whether you’re coming from a big bank, mid-sized credit union, fintech, wealth management firm or insurance company – you’re all fighting the same uphill battle and have the same end goals: keep your clients satisfied, win new business amidst up-and-coming competition, and promote the importance of a strong CX strategy. CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why’s and how’s behind the most innovative CX strategies in the world.

DigiMarCon Hawaii & Pacific
2024-07-15 - 2024-07-16 | Hyatt Regency Waikiki Beach Resort & Spa, 2424 Kalākaua Ave, Honolulu, HI, 96815, United States
DigiMarCon Hawaii 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Hawaii, the Premier Digital Marketing, Media and Advertising Conference in Hawaii returns July 18th to 19th, 2024 to the luxurious Hyatt Regency Waikiki Beach Resort & Spa in Honolulu, Hawaii. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology.

Be a part of DigiMarCon Hawaii 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

Customer Experience 2024
2024-07-15 - 2024-07-17 | Customer Experience 2024, Loews Vanderbilt Hotel 2100 West End Ave, Nashville, TN, 37203, United States
A Frost & Sullivan Executive MindXchange provides the tools, insight and relationships to execute your customer experience strategy; improving customer satisfaction rates, reducing customer churn and increasing revenue!

Customer Contact Week Asia
2024-07-16 - 2024-07-19
The 14th Customer Contact Week Asia 2023 (CCW Asia 2023) concluded with resounding success.
We are delighted to share that this year’s conference welcomed close to 200 attendees, reflecting the growing interest and importance of customer contact in the Asian market. It is noteworthy that 80% of the attendees were directors or held higher positions, highlighting the calibre of professionals who graced the event.
We were honoured to have representatives from esteemed companies such as AIG, A.P. Moller-Maersk, CPF Board, ANZ, Johnson & Johnson, DSKH, Frasers Hospitality, Ikano Retail (IKEA), M1, U Mobile, and many more attend CCW Asia. The collective expertise and diverse perspectives brought by these companies made CCW Asia 2023 an enriching and insightful experience for all.

Chief Experience Officer Exchange July 2024
2024-07-17 - 2024-07-19
Welcome to Chief Experience Officer Exchange
The CXO Exchange is an invitation-only event is built for today’s senior CX Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
Priorities have shifted, new challenges have emerged and the CX function has to now modernize at an unprecedented rate.
Join us for a unique benchmarking and solution sourcing opportunity from St. Louis!

All Access: CX Financial Services 2024
2024-08-13 - 2024-08-14
Customer experience in financial services can vary greatly from one institution to another. Some providers offer a seamless, convenient, and personalized experience that meets customer needs and expectations. Others struggle to provide even basic services in a way that satisfies customers.
Outdated systems, lack of personalized attention and data privacy and ethics concerns often hinder the customer experience. As a result, financial service providers with a strong customer experience have a significant advantage over those that do not.
All Access: CX in Financial Services will center on enhancing customer experience and fostering loyalty via personalized approaches, digital transformation, and voice of the customer (VoC) strategies.”

CCW Executive Exchange August 2024
2024-08-14 - 2024-08-16
The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
