BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ArenaCX - ECPv6.15.17.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:ArenaCX
X-ORIGINAL-URL:https://arenacx.com
X-WR-CALDESC:Events for ArenaCX
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20220101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260413T175224
CREATED:20231210T143447Z
LAST-MODIFIED:20231210T143447Z
UID:10000105-1702339200-1702425599@arenacx.com
SUMMARY:Genesys Leadership Forum
DESCRIPTION:The Genesys Leadership Forum\, hosted by O2E\, is a timely opportunity to join your peers from other leading brands for an afternoon of networking and knowledge-sharing about leading CX trends and the future of AI innovations. \nJoin Genesys for an invitation-only luncheon to learn more about how to use AI to improve customer service and experience.
URL:https://arenacx.com/event/genesys-leadership-forum/
LOCATION:O2E Headquarters\, 887 Great Northern Way suite 301\, Vancouver\, British Columbia\, V5T 4T5\, Canada
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260413T175224
CREATED:20231210T135834Z
LAST-MODIFIED:20231210T135834Z
UID:10000101-1702339200-1702425599@arenacx.com
SUMMARY:Overcoming 5 leading retail challenges of the holiday season
DESCRIPTION:CX practitioners face and overcome many challenges throughout the year\, but this holiday season there are only five things on their minds. \nThat is according to a survey conducted by Verint\, which saw more than 400 retail industry executives share how they are planning to meet the annual surge in demand that occurs ahead of the holiday season. \nJoin us on December 12 when we find out about the AI-powered innovations that are making CX dreams come true this holiday season. Featuring Verint’s senior director\, Imogen Wethered and VP of experience management and analytics Daniel Ziv\, this webinar will cover expediting the hiring process\, empowering customers through advanced chatbot solutions and creating harmonious connections between channels\, data and experiences. \nJoin us to explore: \n\nWays retailers can leverage AI-powered solutions to automate and speed the hiring process and find the best candidates.\nHow to empower customers to self-serve with sophisticated chatbots.\nStrategies to connect channels\, data and experiences to deliver an exceptional customer experience across all customer touchpoints.
URL:https://arenacx.com/event/overcoming-5-leading-retail-challenges-of-the-holiday-season/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/holiday.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260413T175224
CREATED:20231130T212508Z
LAST-MODIFIED:20231214T204211Z
UID:10000043-1702339200-1702425599@arenacx.com
SUMMARY:Employee Listening in the Intelligence Age
DESCRIPTION:Your employees work hard to bring your brand promise to life but can often face obstacles that make it difficult to deliver. Empower your employees to speak up\, point out these obstacles\, and work together to solve them—a modern approach to employee experience called employee activation. \n\nJoin Kathi Enderes and Julia Bersin from The Josh Bersin Company for a discussion about employee activation\, why it’s important\, and how to get started. In this webinar\, they’ll address: \n\n\nThe current state of work for organizations and employees\, and why advancing your listening strategy toward activation is critical\nThe importance of fostering a culture that promotes sharing obstacles\, ideas\, suggestions\, and solutions in day-to-day operations\nLaying the groundwork for an effective employee activation program within your organization
URL:https://arenacx.com/event/employee-listening-in-the-intelligence-age/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260413T175224
CREATED:20231128T144502Z
LAST-MODIFIED:20231214T204321Z
UID:10000029-1702339200-1702425599@arenacx.com
SUMMARY:AI/CX Virtual Summit 2023
DESCRIPTION:We’re thrilled to invite you to a free\, groundbreaking virtual event that promises to redefine the landscape of Customer Experience (CX) through the lens of Artificial Intelligence (AI). \nRegister now for an exclusive experience that combines insight\, innovation\, and interaction! \nWhy you can’t miss the AI/CX Summit:\n\n Keynote Speaker: Matt Dixon\, NY Times Bestseller and authority in CX.\n 30+ Esteemed Speakers: Jess Cervellon\, Nate Brown\, Justin Robbins\, Deon Nicholas (that’s me!)\, and many more.\n 3 Session Tracks: Covering 15+ hours of vital AI/CX content\, with a focus on tech\, saas\, ecom\, and retail industries.\n\nWho Should Attend? Anyone and everyone involved in CX\, support\, service\, technology\, and beyond. Whether you’re a established expert or an AI novice\, this event is tailored for everyone! \n\nHow to Join?\n\nRegister: It’s free! Click the “Register For Free” button\, fill in your details\, and voilà!\nStay Updated: Keep an eye on your inbox for the latest updates on speakers and topics.\nPlan Your Day: Mark your calendar for December 12th and pick the sessions that intrigue you the most.\nEngage and Enjoy: Participate in community chats\, interact with peers\, and absorb invaluable insights.\n\nCan’t Attend Live? No problem! All sessions will be available on-demand post-event for registered attendees. \n Don’t miss out on this extraordinary opportunity to explore the dynamic world of AI and CX. Click here to secure your spot now! \nExcited to see you there!
URL:https://arenacx.com/event/ai-cx-virtual-summit-2023/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Yellow.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231212T080000
DTEND;TZID=UTC:20231212T170000
DTSTAMP:20260413T175224
CREATED:20231212T232213Z
LAST-MODIFIED:20231212T232213Z
UID:10000121-1702368000-1702400400@arenacx.com
SUMMARY:DigiMarCon Spain
DESCRIPTION:DigiMarCon Spain 2024 is your chance to …\n\n\nHear from some of the most audacious and thought-provoking speakers in the digital marketing\, media and advertising industry.\nGain insight into emerging strategies\, the latest innovative technologies\, and best practices to move your business to the next level.\nNetwork with thought leaders\, collaborate with your peers and build your professional network.\n\n\n\nDigiMarCon Spain\, the Premier Digital Marketing\, Media and Advertising Conference in Spain returns September 2nd to 3rd\, 2024 to the luxurious W Barcelona Hotel in Barcelona\, Spain. Join your peers in-person or online for 2 days jam packed with digital marketing best practices\, latest trends\, practical solutions\, strategy and networking.\n\nBe a part of DigiMarCon Spain 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes\, case studies\, strategy sessions\, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today. \n\n\nThis year’s edition will feature topics such as:\n\n\n\nAccount-Based Marketing\nBehavioral & Neuromarketing\nContent Marketing\nConversational Marketing\nConversion Rate Optimization\nData Science & Big Data\nEmail Marketing\nGeo-Targeting & Proximity Marketing\n\n\n\n\nGrowth Hacking\nInbound & Outbound Marketing\nInfluencer Marketing\nMobile Marketing\nNative & Contextual Advertising\nOmnichannel Marketing\nPaid Search Marketing\nPersonalization & Privacy\n\n\n\n\nPodcast & Webinar Marketing\nPR & Cause Marketing\nPredictive Analytics & Attribution\nProgrammatic Advertising\nSales & Marketing Automation\nSearch Engine Optimization\nShopper Marketing\nSmarketing & Customer Experience\n\n\n\n\nSocial Commerce\nSocial Media Marketing\nUI / UX Design\nUser-Generated Content\nVideo Marketing\nViral & Buzz Marketing\nVisual & Voice Search\nWeb Analytics
URL:https://arenacx.com/event/digimarcon-spain/
LOCATION:W Barcelona Hotel\, Plaça Rosa Del Vents 1\, Final\, Pg. de Joan de Borbó\, Barcelona\, 08039\, Spain
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Spain.png
ORGANIZER;CN="DigiMarCon":MAILTO:info@digimarcon.com
END:VEVENT
END:VCALENDAR