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X-WR-CALDESC:Events for ArenaCX
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260413T151353
CREATED:20231210T143447Z
LAST-MODIFIED:20231210T143447Z
UID:10000105-1702339200-1702425599@arenacx.com
SUMMARY:Genesys Leadership Forum
DESCRIPTION:The Genesys Leadership Forum\, hosted by O2E\, is a timely opportunity to join your peers from other leading brands for an afternoon of networking and knowledge-sharing about leading CX trends and the future of AI innovations. \nJoin Genesys for an invitation-only luncheon to learn more about how to use AI to improve customer service and experience.
URL:https://arenacx.com/event/genesys-leadership-forum/
LOCATION:O2E Headquarters\, 887 Great Northern Way suite 301\, Vancouver\, British Columbia\, V5T 4T5\, Canada
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260413T151353
CREATED:20231210T135834Z
LAST-MODIFIED:20231210T135834Z
UID:10000101-1702339200-1702425599@arenacx.com
SUMMARY:Overcoming 5 leading retail challenges of the holiday season
DESCRIPTION:CX practitioners face and overcome many challenges throughout the year\, but this holiday season there are only five things on their minds. \nThat is according to a survey conducted by Verint\, which saw more than 400 retail industry executives share how they are planning to meet the annual surge in demand that occurs ahead of the holiday season. \nJoin us on December 12 when we find out about the AI-powered innovations that are making CX dreams come true this holiday season. Featuring Verint’s senior director\, Imogen Wethered and VP of experience management and analytics Daniel Ziv\, this webinar will cover expediting the hiring process\, empowering customers through advanced chatbot solutions and creating harmonious connections between channels\, data and experiences. \nJoin us to explore: \n\nWays retailers can leverage AI-powered solutions to automate and speed the hiring process and find the best candidates.\nHow to empower customers to self-serve with sophisticated chatbots.\nStrategies to connect channels\, data and experiences to deliver an exceptional customer experience across all customer touchpoints.
URL:https://arenacx.com/event/overcoming-5-leading-retail-challenges-of-the-holiday-season/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/holiday.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260413T151353
CREATED:20231130T212508Z
LAST-MODIFIED:20231214T204211Z
UID:10000043-1702339200-1702425599@arenacx.com
SUMMARY:Employee Listening in the Intelligence Age
DESCRIPTION:Your employees work hard to bring your brand promise to life but can often face obstacles that make it difficult to deliver. Empower your employees to speak up\, point out these obstacles\, and work together to solve them—a modern approach to employee experience called employee activation. \n\nJoin Kathi Enderes and Julia Bersin from The Josh Bersin Company for a discussion about employee activation\, why it’s important\, and how to get started. In this webinar\, they’ll address: \n\n\nThe current state of work for organizations and employees\, and why advancing your listening strategy toward activation is critical\nThe importance of fostering a culture that promotes sharing obstacles\, ideas\, suggestions\, and solutions in day-to-day operations\nLaying the groundwork for an effective employee activation program within your organization
URL:https://arenacx.com/event/employee-listening-in-the-intelligence-age/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260413T151353
CREATED:20231128T144502Z
LAST-MODIFIED:20231214T204321Z
UID:10000029-1702339200-1702425599@arenacx.com
SUMMARY:AI/CX Virtual Summit 2023
DESCRIPTION:We’re thrilled to invite you to a free\, groundbreaking virtual event that promises to redefine the landscape of Customer Experience (CX) through the lens of Artificial Intelligence (AI). \nRegister now for an exclusive experience that combines insight\, innovation\, and interaction! \nWhy you can’t miss the AI/CX Summit:\n\n Keynote Speaker: Matt Dixon\, NY Times Bestseller and authority in CX.\n 30+ Esteemed Speakers: Jess Cervellon\, Nate Brown\, Justin Robbins\, Deon Nicholas (that’s me!)\, and many more.\n 3 Session Tracks: Covering 15+ hours of vital AI/CX content\, with a focus on tech\, saas\, ecom\, and retail industries.\n\nWho Should Attend? Anyone and everyone involved in CX\, support\, service\, technology\, and beyond. Whether you’re a established expert or an AI novice\, this event is tailored for everyone! \n\nHow to Join?\n\nRegister: It’s free! Click the “Register For Free” button\, fill in your details\, and voilà!\nStay Updated: Keep an eye on your inbox for the latest updates on speakers and topics.\nPlan Your Day: Mark your calendar for December 12th and pick the sessions that intrigue you the most.\nEngage and Enjoy: Participate in community chats\, interact with peers\, and absorb invaluable insights.\n\nCan’t Attend Live? No problem! All sessions will be available on-demand post-event for registered attendees. \n Don’t miss out on this extraordinary opportunity to explore the dynamic world of AI and CX. Click here to secure your spot now! \nExcited to see you there!
URL:https://arenacx.com/event/ai-cx-virtual-summit-2023/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Yellow.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231215
DTSTAMP:20260413T151353
CREATED:20231208T170403Z
LAST-MODIFIED:20231208T170403Z
UID:10000064-1702339200-1702598399@arenacx.com
SUMMARY:The Future of the Contact Center
DESCRIPTION:Why Attend\n\nAs we wrap up 2023\, how can we learn from our mistakes\, replicate our successes and create a roadmap for future success? The Future of the Contact Center event will cover all things CX\, from the highs to the lows\, ensuring that our strategy going forward will stand the test of time. \nBy analyzing their greatest successes and pinpointing chronic mistakes\, companies can better understand their contact center operations and make efforts to continuously optimize in 2024. \nThis event will act as a year-in-review\, covering all of the key trends\, challenges and opportunities we saw over the past year. It will also highlight a path forward — discussing the necessary resources\, strategies and adjustments that must be made to secure a more prosperous future.
URL:https://arenacx.com/event/the-future-of-the-contact-center/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/future-of-contact-center.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231212T080000
DTEND;TZID=UTC:20231212T170000
DTSTAMP:20260413T151353
CREATED:20231212T232213Z
LAST-MODIFIED:20231212T232213Z
UID:10000121-1702368000-1702400400@arenacx.com
SUMMARY:DigiMarCon Spain
DESCRIPTION:DigiMarCon Spain 2024 is your chance to …\n\n\nHear from some of the most audacious and thought-provoking speakers in the digital marketing\, media and advertising industry.\nGain insight into emerging strategies\, the latest innovative technologies\, and best practices to move your business to the next level.\nNetwork with thought leaders\, collaborate with your peers and build your professional network.\n\n\n\nDigiMarCon Spain\, the Premier Digital Marketing\, Media and Advertising Conference in Spain returns September 2nd to 3rd\, 2024 to the luxurious W Barcelona Hotel in Barcelona\, Spain. Join your peers in-person or online for 2 days jam packed with digital marketing best practices\, latest trends\, practical solutions\, strategy and networking.\n\nBe a part of DigiMarCon Spain 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes\, case studies\, strategy sessions\, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today. \n\n\nThis year’s edition will feature topics such as:\n\n\n\nAccount-Based Marketing\nBehavioral & Neuromarketing\nContent Marketing\nConversational Marketing\nConversion Rate Optimization\nData Science & Big Data\nEmail Marketing\nGeo-Targeting & Proximity Marketing\n\n\n\n\nGrowth Hacking\nInbound & Outbound Marketing\nInfluencer Marketing\nMobile Marketing\nNative & Contextual Advertising\nOmnichannel Marketing\nPaid Search Marketing\nPersonalization & Privacy\n\n\n\n\nPodcast & Webinar Marketing\nPR & Cause Marketing\nPredictive Analytics & Attribution\nProgrammatic Advertising\nSales & Marketing Automation\nSearch Engine Optimization\nShopper Marketing\nSmarketing & Customer Experience\n\n\n\n\nSocial Commerce\nSocial Media Marketing\nUI / UX Design\nUser-Generated Content\nVideo Marketing\nViral & Buzz Marketing\nVisual & Voice Search\nWeb Analytics
URL:https://arenacx.com/event/digimarcon-spain/
LOCATION:W Barcelona Hotel\, Plaça Rosa Del Vents 1\, Final\, Pg. de Joan de Borbó\, Barcelona\, 08039\, Spain
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Spain.png
ORGANIZER;CN="DigiMarCon":MAILTO:info@digimarcon.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231229
DTEND;VALUE=DATE:20231230
DTSTAMP:20260413T151353
CREATED:20231125T150554Z
LAST-MODIFIED:20231125T150554Z
UID:10000014-1703808000-1703894399@arenacx.com
SUMMARY:Lights\, Camera\, Applause: CX Awards 2024 Is Back!
DESCRIPTION:2022: the CX Awards lifts off\, with hundreds of virtual attendees watching on. \nIn 2023\, the Awards gets even more attention\, with the likes of Cisco\, UJET\, and Vonage all walking away as worthy winners. \nNow\, as 2024 approaches\, CX Today is pulling out all the stops to ensure next year’s edition is the best yet. \nWith more expert judges\, categories\, and opportunities to win\, the CX Awards 2024 will be the first big date on the CX calendar. \nWhat to Expect from the 2024 CX Awards\nTaking place on Thursday\, 29th February 2024\, at 16:00 GMT\, the CX Awards celebrates the most remarkable technologies\, deployments\, and leaders within the customer experience space. \nIt’s our chance to shine a virtual light on those responsible for making the customer experiences of tomorrow possible today. \nTo do so\, we’ve split our awards into three subsets: innovation\, people\, and transformation. \nInnovation Awards\nNaturally\, the vendors will garner much of the virtual limelight. They’ll battle it out across many categories to win a CX Innovation Award. \nIn doing so\, they’ll aim to dazzle our experienced judging panel\, who will evaluate their offerings across three critical criteria: Ability to Innovate\, Ability to Execute\, and Ability to Improve Experience. \nAfter doing so\, our CX gurus will – during the live show – announce all the winners from across the following 14 categories: \n\nBest Enterprise Contact Center Platform\nBest Mid-Market Contact Center Platform\nBest Microsoft Teams Contact Center Solution\nBest CRM Platform\nBest Workforce Engagement Management Solution\nBest Conversational Intelligence Solution\nBest Virtual Agent Platform\nBest Customer Experience BPO\nBest CPaaS Platform\nBest Loyalty Management Platform\nBest Use of AI\nBest Use of Generative AI\nMost Innovative Product\nBest Overall CX Solution\n\nPeople & Transformation Awards\nTechnology is the cornerstone of modern customer experiences. Yet\, it’s time for the teams that implement it to broadcast their success stories and grasp the recognition they deserve. \nWith that in mind\, our people and transformation awards have swelled in size as we celebrate some of the great minds behind the best customer experiences. \nFrom three in 2023 to eight in 2024\, here are all the people and transformation awards you can apply for: \n\nCX Leader of the Year\nWomen in CX Technology\nCX Rising Star (Individual)\nCX Rising Star (Organization)\nBest Customer Experience Team of the Year\nBest CX Deployment\nBest Agent Experience Transformation\n\nHow to Get Involved\nThe CX Awards is fast becoming primetime viewing for everyone in the CX space\, as many wait on tenterhooks to submit their applications. \nAnd they’ll only have to hold their horses for a little longer\, with applications opening on Thursday\, 30th November 2023. \nFrom there\, it’s easy. Download the application form\, build a case to win\, and submit it with just a small application fee. \nThere’s lots of time to do so too\, with Wednesday\, 24th January 2024\, the deadline for applications. \nAfter\, sit back and relax as we announce the finalists and winners\, who will then receive lots of promo on CX Today as we showcase their successes to our loyal readers.
URL:https://arenacx.com/event/lights-camera-applause-cx-awards-2024-is-back/
LOCATION:CX Awards
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Lights-Camera-Applause-CX-Awards-2024-is-Back-1024x512-1.jpg
ORGANIZER;CN="cxtoday":MAILTO:team@cxtoday.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240102
DTEND;VALUE=DATE:20240103
DTSTAMP:20260413T151353
CREATED:20231210T143622Z
LAST-MODIFIED:20231210T143622Z
UID:10000106-1704153600-1704239999@arenacx.com
SUMMARY:Navigating the future: CX and EX trends of 2024
DESCRIPTION:The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact\, one-third of consumers switched brands in the past year after a negative customer experience. \nTo help businesses innovate and optimize customer engagement\, we’ve gathered five industry experts to explore the five trends that will accelerate customer and employee experience in the year ahead — allowing you to meet and exceed these new engagement expectations. \nIf you’ll still be out on holidays\, don’t worry\, register now and we’ll send you a reminder when the event is available.
URL:https://arenacx.com/event/navigating-the-future-cx-and-ex-trends-of-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
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