BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ArenaCX - ECPv6.15.17.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:ArenaCX
X-ORIGINAL-URL:https://arenacx.com
X-WR-CALDESC:Events for ArenaCX
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20230101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20230312T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20231105T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20240310T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20241103T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20250309T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20251102T070000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240102
DTEND;VALUE=DATE:20240103
DTSTAMP:20260405T210306
CREATED:20231210T143622Z
LAST-MODIFIED:20231210T143622Z
UID:10000106-1704153600-1704239999@arenacx.com
SUMMARY:Navigating the future: CX and EX trends of 2024
DESCRIPTION:The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact\, one-third of consumers switched brands in the past year after a negative customer experience. \nTo help businesses innovate and optimize customer engagement\, we’ve gathered five industry experts to explore the five trends that will accelerate customer and employee experience in the year ahead — allowing you to meet and exceed these new engagement expectations. \nIf you’ll still be out on holidays\, don’t worry\, register now and we’ll send you a reminder when the event is available.
URL:https://arenacx.com/event/navigating-the-future-cx-and-ex-trends-of-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240111
DTEND;VALUE=DATE:20240112
DTSTAMP:20260405T210306
CREATED:20231210T143828Z
LAST-MODIFIED:20231210T143828Z
UID:10000107-1704931200-1705017599@arenacx.com
SUMMARY:See Genesys in action
DESCRIPTION:Digital customer engagement \nBe in touch anywhere\, anytime\, with an all-in-one suite of digital channels at the speed of a text. Join us to see a live demonstration and learn how to maximize your digital customer engagement with Genesys. \nWe’ll show you firsthand how to:  \n\nOrchestrate connected\, personal experiences with AI \nOptimize CX with self-service tools for faster resolution \nImprove satisfaction with digital\, self-contained experiences \nMove seamlessly between customers’ preferred channels \n\nSave your seat now!  \nCan’t make it? Register to receive access to the recording. 
URL:https://arenacx.com/event/see-genesys-in-action/
CATEGORIES:Digital Transformation
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240125
DTSTAMP:20260405T210306
CREATED:20231208T170905Z
LAST-MODIFIED:20231208T170905Z
UID:10000065-1705968000-1706140799@arenacx.com
SUMMARY:All Access: Predictive CX 2024
DESCRIPTION:The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact\, companies utilizing predictive analytics to enhance CX witness a notable 10% boost in customer retention. \nDespite this\, the majority of CX analytics programs still heavily depend on historical data and surveys\, resulting in delays between gaining insights and acting. \nAll Access: Predictive CX will focus on harnessing data to drive operational efficiency\, reduce churn and enhance customer satisfaction.  
URL:https://arenacx.com/event/all-access-predictive-cx-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-network.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240126
DTSTAMP:20260405T210306
CREATED:20231125T142049Z
LAST-MODIFIED:20231125T145644Z
UID:10000012-1705968000-1706227199@arenacx.com
SUMMARY:Customer Contact Week 2024
DESCRIPTION:Join the epicenter of customer contact innovation at Customer Contact Week Winter 2023\, where industry leaders\, visionaries\, and CX professionals converge to redefine the future of customer experiences. This immersive event\, scheduled for 23-25 January 2024\, promises a dynamic blend of insights\, technologies\, and strategies to elevate your customer engagement game. \nKey Highlights:\nVisionary Keynotes: Immerse yourself in thought-provoking talks by industry luminaries\, offering deep insights into the latest CX trends\, challenges\, and transformative solutions. \nInteractive Workshops: Engage in hands-on workshops led by CX experts\, providing practical tools and strategies to revolutionize your customer contact approach. \nTechnology Showcases: Explore cutting-edge solutions and innovations from leading providers\, gaining firsthand experience of the tools reshaping the customer contact landscape. \nSpeakers include: \n\nStacey Armijo\, Chief Experience Officer at Amplify Credit Union\nKriti Anand\, VP\, Digital Products\, Commerce Bank\nStacy Blakley\, Director\, Customer Success & Global Transformation\nMonica Ford\, Senior Director\, Client Experience & Client Development\, Louis Vuitton\nMany\, many more!\n\nDon’t miss your chance to be at the forefront of customer contact excellence. Customer Contact Week Winter 2023 is your ticket to unlocking the strategies and technologies that will shape the future of customer experiences.
URL:https://arenacx.com/event/customer-contact-week-2024/
LOCATION:Renaissance Austin Hotel\, 9721 Arboretum Boulevard\, Austin\, TX\, 78759\, United States
CATEGORIES:Contact Center
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Customer-Contact-Week-2024-CX-Today-Events.jpg
END:VEVENT
END:VCALENDAR