Elevate ‘23: Shaping the future of CX in the age of AI
2023-11-07 08:00 - 17:00 UTC | Classy Founder, 2378 Coventry Court, Gulfport, MS, 39501, United States
Get ready to go beyond the buzzwords and elevate your customer engagement strategy to new heights at Elevate 2023 – a cutting-edge event hosted by Puzzel. This immersive conference is your gateway to exploring the latest trends, innovations, and strategies that are shaping the future of customer interactions.
Some of the key highlights of Elevate 2023:
Visionary Keynotes: Gain insights from industry trailblazers and big names in customer engagement who will share their expertise and vision for the future.
Interactive Workshops: Dive deep into hands-on workshops led by top experts, where you can learn practical techniques and strategies to optimize your customer engagement efforts.
Networking Opportunities: Connect with fellow professionals, industry leaders, and like-minded innovators to build valuable relationships and exchange ideas.
Speakers at Elevate 2023 are renowned for their contributions to the world of customer engagement. They include:

Zack Kass, Technologist and Futurist at OpenAI
Bernardin Arnason, Industry Principal at Frost and Sullivan
Thomas Rødseth, Chief Technology Officer at Puzzel
Xiaopeng Li, Western Europe AI Lead at Microsoft

Elevate 2023 is your opportunity to stay ahead in the dynamic field of customer engagement, gain actionable insights, and be inspired by the best in the industry. Don’t miss your chance to elevate your strategies and deliver exceptional customer experiences.

Boost your sales
2023-11-16 00:00 - 2023-11-17 23:59 | Classy Founder, 2378 Coventry Court, Gulfport, MS, 39501, United States
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Turnkey partnership program
2023-11-16 08:00 - 2023-11-18 17:00, 2023-11-22 08:00 - 2023-11-23 17:00 | Classy Founder, 2378 Coventry Court, Gulfport, MS, 39501, United States

AWS re:Invent 2023
2023-11-27 08:00 - 2023-12-01 17:00 | Classy Founder, 2378 Coventry Court, Gulfport, MS, 39501, United States
AWS re:Invent 2023 is heading to Vegas. The prestigious global conference for cloud computing and digital innovation will take place from November 27th to December 1st across various venues. The conference promises to be bigger, better, and more transformative than ever, as it plays host to industry visionaries, technologists, and thought leaders from across the globe.
AWS re:Invent will showcase the newest advancements in cloud computing, AI, machine learning, IoT, compliance, and a lot more. This event serves as the perfect location for attendees to receive unparalleled insights, engage in hands-on learning, and connect with a vibrant community of like-minded innovators.
The showpiece will feature a star-studded lineup of keynote speakers, deep-dive technical sessions, engaging workshops, and panel discussions led by top experts in their respective fields. Delegates will have the opportunity to learn directly from AWS leaders, industry pioneers, and experienced practitioners who will share their knowledge and best practices for leveraging the full potential of the AWS Cloud.
AWS re:Invent 2023 will also host the bustling Expo, where attendees can explore the newest solutions and services from AWS and its partners. Engage with the AWS ecosystem, witness live demos, and network with representatives from a wide range of industries. This is the perfect environment to discover cutting-edge technologies, forge valuable connections, and explore exciting career opportunities.
The event will include numerous chances for hands-on experience, with workshops, educational sessions, and certification exams available for attendees to bolster their technical expertise. Whether you are new to the cloud or an experienced practitioner, AWS re:Invent 2023 offers something for everyone, with specialized tracks and content tailored to various roles and industries.
Head along to AWS re:Invent 2023 and unlock the potential of the cloud to accelerate innovation, drive business growth, and transform the way we live and work. Don’t miss this unparalleled gathering of cloud enthusiasts, where inspiration meets technology and the future is shaped. Register to secure your spot at this transformative event!

Call & Contact Centre Expo 2023
2023-11-29 - 2023-11-30 | ExCeL London, Royal Victoria Dock, 1 Western Gateway,, London, E16 1XL, United Kingdom
The Call & Contact Centre Expo returns in 2023 and will once again offer a fantastic opportunity for attendees to discover the newest and most innovative tech.
The event also showcases the latest strategies and advancements to call and contact centre professionals and those across various departments, such as IT and general management, who are looking to excel in customer engagement.
Senior CX Specialist, LOT Polish Airlines: “I can recommend attending at CC Expo. Great networking opportunities, great chance to keep up with the trends and to learn what vendors have to offer. Apart from that, great location and surrounding. Apart from serious talks, a lot of fun activities and gadgets. I’d be happy to come back!”
Check out the trends expected to shape the future of call and contact centres, with a tailored programme that will include thought-provoking live seminars and panel sessions, new product and service demos, and the platform to network with industry specialists.

The Future of CX is here
2023-12-06 | Classy Founder, 2378 Coventry Court, Gulfport, MS, 39501, United States

AI: The good, the bad, and the critical ingredient for CX success
2023-12-06
Join us for an interactive discussion with Babak Hodjat, the inventor of the technology behind Apple’s Siri and current CTO-AI, at Cognizant Technologies, as we discuss AI’s capabilities and limitations today, (realistic) expectations of its future, and how it will continue to revolutionize customer and employee experiences. Including:

Ways businesses are using AI today, and how they will be affected by its quick evolution
Considerations when implementing AI tools into your business
The impact AI has (and will have) on strategic decision making and business outcomes
AI’s future in CX and how Medallia plans to lead the charge

Achieve organizational success
2023-12-06 08:00 - 17:00 | Classy Founder, 2378 Coventry Court, Gulfport, MS, 39501, United States

Medallia Connect: Amsterdam
2023-12-07 | Huis Bartolotti, Herengracht 170, Amsterdam, 1016 BP, Netherlands
Join us at Medallia Connect: Amsterdam

Secure your spot for an exciting event on 7 December*. Gain valuable insights, engage in meaningful discussions and leave with actionable takeaways to enhance your customer experience strategies. Don’t miss this opportunity to network and connect with your peers.
We look forward to welcoming you to this inspiring event!
*There are only limited seats available as this is an exclusive invite only event, be sure to register today.

AI/CX Virtual Summit 2023
2023-12-12
We’re thrilled to invite you to a free, groundbreaking virtual event that promises to redefine the landscape of Customer Experience (CX) through the lens of Artificial Intelligence (AI).
Register now for an exclusive experience that combines insight, innovation, and interaction!
Why you can’t miss the AI/CX Summit:

Keynote Speaker: Matt Dixon, NY Times Bestseller and authority in CX.
30+ Esteemed Speakers: Jess Cervellon, Nate Brown, Justin Robbins, Deon Nicholas (that’s me!), and many more.
3 Session Tracks: Covering 15+ hours of vital AI/CX content, with a focus on tech, saas, ecom, and retail industries.

Who Should Attend? Anyone and everyone involved in CX, support, service, technology, and beyond. Whether you’re a established expert or an AI novice, this event is tailored for everyone!

How to Join?

Register: It’s free! Click the “Register For Free” button, fill in your details, and voilà!
Stay Updated: Keep an eye on your inbox for the latest updates on speakers and topics.
Plan Your Day: Mark your calendar for December 12th and pick the sessions that intrigue you the most.
Engage and Enjoy: Participate in community chats, interact with peers, and absorb invaluable insights.

Can’t Attend Live? No problem! All sessions will be available on-demand post-event for registered attendees.
Don’t miss out on this extraordinary opportunity to explore the dynamic world of AI and CX. Click here to secure your spot now!
Excited to see you there!

Employee Listening in the Intelligence Age
2023-12-12
Your employees work hard to bring your brand promise to life but can often face obstacles that make it difficult to deliver. Empower your employees to speak up, point out these obstacles, and work together to solve them—a modern approach to employee experience called employee activation.

Join Kathi Enderes and Julia Bersin from The Josh Bersin Company for a discussion about employee activation, why it’s important, and how to get started. In this webinar, they’ll address:

The current state of work for organizations and employees, and why advancing your listening strategy toward activation is critical
The importance of fostering a culture that promotes sharing obstacles, ideas, suggestions, and solutions in day-to-day operations
Laying the groundwork for an effective employee activation program within your organization

Overcoming 5 leading retail challenges of the holiday season
2023-12-12
CX practitioners face and overcome many challenges throughout the year, but this holiday season there are only five things on their minds.
That is according to a survey conducted by Verint, which saw more than 400 retail industry executives share how they are planning to meet the annual surge in demand that occurs ahead of the holiday season.
Join us on December 12 when we find out about the AI-powered innovations that are making CX dreams come true this holiday season. Featuring Verint’s senior director, Imogen Wethered and VP of experience management and analytics Daniel Ziv, this webinar will cover expediting the hiring process, empowering customers through advanced chatbot solutions and creating harmonious connections between channels, data and experiences.
Join us to explore:

Ways retailers can leverage AI-powered solutions to automate and speed the hiring process and find the best candidates.
How to empower customers to self-serve with sophisticated chatbots.
Strategies to connect channels, data and experiences to deliver an exceptional customer experience across all customer touchpoints.

Genesys Leadership Forum
2023-12-12 | O2E Headquarters, 887 Great Northern Way suite 301, Vancouver, British Columbia, V5T 4T5, Canada
The Genesys Leadership Forum, hosted by O2E, is a timely opportunity to join your peers from other leading brands for an afternoon of networking and knowledge-sharing about leading CX trends and the future of AI innovations.
Join Genesys for an invitation-only luncheon to learn more about how to use AI to improve customer service and experience.

The Future of the Contact Center
2023-12-12 - 2023-12-14
Why Attend

As we wrap up 2023, how can we learn from our mistakes, replicate our successes and create a roadmap for future success? The Future of the Contact Center event will cover all things CX, from the highs to the lows, ensuring that our strategy going forward will stand the test of time.
By analyzing their greatest successes and pinpointing chronic mistakes, companies can better understand their contact center operations and make efforts to continuously optimize in 2024.
This event will act as a year-in-review, covering all of the key trends, challenges and opportunities we saw over the past year. It will also highlight a path forward — discussing the necessary resources, strategies and adjustments that must be made to secure a more prosperous future.

DigiMarCon Spain
2023-12-12 08:00 - 17:00 | W Barcelona Hotel, Plaça Rosa Del Vents 1, Final, Pg. de Joan de Borbó, Barcelona, 08039, Spain
DigiMarCon Spain 2024 is your chance to …

Hear from some of the most audacious and thought-provoking speakers in the digital marketing, media and advertising industry.
Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level.
Network with thought leaders, collaborate with your peers and build your professional network.

DigiMarCon Spain, the Premier Digital Marketing, Media and Advertising Conference in Spain returns September 2nd to 3rd, 2024 to the luxurious W Barcelona Hotel in Barcelona, Spain. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking.

Be a part of DigiMarCon Spain 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes, case studies, strategy sessions, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today.

This year’s edition will feature topics such as:

Account-Based Marketing
Behavioral & Neuromarketing
Content Marketing
Conversational Marketing
Conversion Rate Optimization
Data Science & Big Data
Email Marketing
Geo-Targeting & Proximity Marketing

Growth Hacking
Inbound & Outbound Marketing
Influencer Marketing
Mobile Marketing
Native & Contextual Advertising
Omnichannel Marketing
Paid Search Marketing
Personalization & Privacy

Podcast & Webinar Marketing
PR & Cause Marketing
Predictive Analytics & Attribution
Programmatic Advertising
Sales & Marketing Automation
Search Engine Optimization
Shopper Marketing
Smarketing & Customer Experience

Social Commerce
Social Media Marketing
UI / UX Design
User-Generated Content
Video Marketing
Viral & Buzz Marketing
Visual & Voice Search
Web Analytics

Lights, Camera, Applause: CX Awards 2024 Is Back!
2023-12-29 | CX Awards
2022: the CX Awards lifts off, with hundreds of virtual attendees watching on.
In 2023, the Awards gets even more attention, with the likes of Cisco, UJET, and Vonage all walking away as worthy winners.
Now, as 2024 approaches, CX Today is pulling out all the stops to ensure next year’s edition is the best yet.
With more expert judges, categories, and opportunities to win, the CX Awards 2024 will be the first big date on the CX calendar.
What to Expect from the 2024 CX Awards
Taking place on Thursday, 29th February 2024, at 16:00 GMT, the CX Awards celebrates the most remarkable technologies, deployments, and leaders within the customer experience space.
It’s our chance to shine a virtual light on those responsible for making the customer experiences of tomorrow possible today.
To do so, we’ve split our awards into three subsets: innovation, people, and transformation.
Innovation Awards
Naturally, the vendors will garner much of the virtual limelight. They’ll battle it out across many categories to win a CX Innovation Award.
In doing so, they’ll aim to dazzle our experienced judging panel, who will evaluate their offerings across three critical criteria: Ability to Innovate, Ability to Execute, and Ability to Improve Experience.
After doing so, our CX gurus will – during the live show – announce all the winners from across the following 14 categories:

Best Enterprise Contact Center Platform
Best Mid-Market Contact Center Platform
Best Microsoft Teams Contact Center Solution
Best CRM Platform
Best Workforce Engagement Management Solution
Best Conversational Intelligence Solution
Best Virtual Agent Platform
Best Customer Experience BPO
Best CPaaS Platform
Best Loyalty Management Platform
Best Use of AI
Best Use of Generative AI
Most Innovative Product
Best Overall CX Solution

People & Transformation Awards
Technology is the cornerstone of modern customer experiences. Yet, it’s time for the teams that implement it to broadcast their success stories and grasp the recognition they deserve.
With that in mind, our people and transformation awards have swelled in size as we celebrate some of the great minds behind the best customer experiences.
From three in 2023 to eight in 2024, here are all the people and transformation awards you can apply for:

CX Leader of the Year
Women in CX Technology
CX Rising Star (Individual)
CX Rising Star (Organization)
Best Customer Experience Team of the Year
Best CX Deployment
Best Agent Experience Transformation

How to Get Involved
The CX Awards is fast becoming primetime viewing for everyone in the CX space, as many wait on tenterhooks to submit their applications.
And they’ll only have to hold their horses for a little longer, with applications opening on Thursday, 30th November 2023.
From there, it’s easy. Download the application form, build a case to win, and submit it with just a small application fee.
There’s lots of time to do so too, with Wednesday, 24th January 2024, the deadline for applications.
After, sit back and relax as we announce the finalists and winners, who will then receive lots of promo on CX Today as we showcase their successes to our loyal readers.

Navigating the future: CX and EX trends of 2024
2024-01-02
The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact, one-third of consumers switched brands in the past year after a negative customer experience.
To help businesses innovate and optimize customer engagement, we’ve gathered five industry experts to explore the five trends that will accelerate customer and employee experience in the year ahead — allowing you to meet and exceed these new engagement expectations.
If you’ll still be out on holidays, don’t worry, register now and we’ll send you a reminder when the event is available.

See Genesys in action
2024-01-11
Digital customer engagement
Be in touch anywhere, anytime, with an all-in-one suite of digital channels at the speed of a text. Join us to see a live demonstration and learn how to maximize your digital customer engagement with Genesys.
We’ll show you firsthand how to:

Orchestrate connected, personal experiences with AI
Optimize CX with self-service tools for faster resolution
Improve satisfaction with digital, self-contained experiences
Move seamlessly between customers’ preferred channels

Save your seat now!
Can’t make it? Register to receive access to the recording.

All Access: Predictive CX 2024
2024-01-23 - 2024-01-24
The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact, companies utilizing predictive analytics to enhance CX witness a notable 10% boost in customer retention.
Despite this, the majority of CX analytics programs still heavily depend on historical data and surveys, resulting in delays between gaining insights and acting.
All Access: Predictive CX will focus on harnessing data to drive operational efficiency, reduce churn and enhance customer satisfaction.

Customer Contact Week 2024
2024-01-23 - 2024-01-25 | Renaissance Austin Hotel, 9721 Arboretum Boulevard, Austin, TX, 78759, United States
Join the epicenter of customer contact innovation at Customer Contact Week Winter 2023, where industry leaders, visionaries, and CX professionals converge to redefine the future of customer experiences. This immersive event, scheduled for 23-25 January 2024, promises a dynamic blend of insights, technologies, and strategies to elevate your customer engagement game.
Key Highlights:
Visionary Keynotes: Immerse yourself in thought-provoking talks by industry luminaries, offering deep insights into the latest CX trends, challenges, and transformative solutions.
Interactive Workshops: Engage in hands-on workshops led by CX experts, providing practical tools and strategies to revolutionize your customer contact approach.
Technology Showcases: Explore cutting-edge solutions and innovations from leading providers, gaining firsthand experience of the tools reshaping the customer contact landscape.
Speakers include:

Stacey Armijo, Chief Experience Officer at Amplify Credit Union
Kriti Anand, VP, Digital Products, Commerce Bank
Stacy Blakley, Director, Customer Success & Global Transformation
Monica Ford, Senior Director, Client Experience & Client Development, Louis Vuitton
Many, many more!

Don’t miss your chance to be at the forefront of customer contact excellence. Customer Contact Week Winter 2023 is your ticket to unlocking the strategies and technologies that will shape the future of customer experiences.

CX+ Summit
2024-02-01 - 2024-02-29
Every year, one of India’s leading marketing industry news brands, Brand Equity, attracts marketing, customer experience, contact center, and digital executives from companies like Allianz, Deloitte, Google Cloud, and Salesforce to take part in informative discussions about the latest customer experience trends, CX case studies, and how market leaders are leveraging data and technology to build better experiences.

Reimagine the future
2024-02-05 - 2024-02-07 | Wynn Las Vegas, 3131 Las Vegas Blvd, Las Vegas, NV, 89109, United States
The innovators and iconic leaders featured at Experience ‘24 are dedicated to redefining what is possible in the experience space. The conference delivers inspiration, hands-on problem solving, and mentoring with some of the world’s most admired brands. Learn game-changing experience management strategies and best practices from the best of the best. You’ll also see how Medallia is harnessing the power of AI and personalization to achieve the extraordinary and bringing you transformative technology in 2024.

Cisco Live 2024 – Europe
2024-02-05 - 2024-02-09 | Cisco Live, Europaplein 24, Amsterdam, 1078 GZ, Netherlands
Cisco Live 2024 Europe returns to Amsterdam! It kickstarts on February 5th, before wrapping up on February 9th – but only after an action-packed week full of insightful and educational content created to inspire tech innovators across the globe.
While the event is an in-person one in Amsterdam, it will also be available to view online. Here are just some of the many activities taking place at Cisco Live Amsterdam:

Full Conference – a world-class curriculum of technical education and training
Explorer – discover new emerging and innovative technologies and network with like-minded professionals
Broadcast – tap into the excitement of Cisco Live
IT Leadership – in-depth focus on IT business

Cisco Live is the ultimate destination for Cisco customers and partners to build their community and bolster their knowledge.
Stay tuned for more updates and news, including guest speakers. In the meantime, save the date – you won’t want to miss it.

Innovation Workshop & Tour: A Quarterly Series
2024-02-06 | Vanderbilt University’s Center for Innovation and Design, 2201 West End Ave, Nashville, TN, 37240, United States
An inspiring innovation center tour. A rock star line up of industry leaders to share strategy, tactics and secrets of success you can apply to your own organization. Collaborative sessions on critical issues for you to both get insight from others and to share your own. Interactive discussions that are incredibly open and honest. A high level group of participants invested in the program that show up with willingness to share and support. Networking that is not only fun but actually fosters real connections.

FUTURE OF CUSTOMER CONTACT CONFERENCE
2024-02-08 | THE BREWERY, 52 Chiswell Street, London, EC1Y 4SD, United Kingdom
The contact center is evolving faster than most companies can keep up. At the one-day Future of the Contact Center, attendees will get insights into how to build better experiences for customers with the latest customer contact strategies. The event’s 30 presentations include best practices for using data and AI, a refresher on the metrics that matter the most now, and expert guidance on improving customer retention.

Customer Success Festival
2024-02-13 - 2024-02-14 | Sheraton Austin Hotel at the Capitol, 701 E 11th St, Austin, TX, 78701, United States
Success Festival?

Connect with the world’s fastest-growing community of top customer success executives from major corporations and innovative startups, and discover unparalleled opportunities for professional growth.
🤝 Establish enduring relationships that advance your career
📊 Benchmark your strategy against industry leaders to increase your competitive edge
💡 Unlock game-changing solutions to overcome your biggest obstacles

All Access: Voice of the Customer 2024
2024-02-20 - 2024-02-21
In a world where customer experiences determine success, understanding the Voice of the Customer (VoC) is crucial. In fact, 67% of customers are willing to share their feedback if they feel it will be used to improve the product or service.
Yet, collecting, analysing, and acting on feedback is a challenge due to evolving expectations, data volume, and the lack the necessary senior management buy in to link insights to outcomes.
All Access: Voice of the Customer addresses these challenges head-on, equipping you with practical solutions.

Costumer Contact Week Executive Exchange Emerging Tech
2024-02-21 - 2024-02-23 | Wyndham San Diego Bayside, 1355 N Harbor Dr, San Diego, CA, 92101, United States
WHY JOIN THE CCW EMERGING TECHNOLOGY EXCHANGE

The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for senior-level executives as they aim to benchmark, connect, and share insights on emerging, disruptive tools in order to enhance customer service delivery and stay ahead in the competitive landscape.
By leveraging AI, machine learning, VR, AR, IoT, big data analytics, blockchain, RPA, and voice assistants, companies can deliver exceptional customer experiences, streamline operations, and drive growth.
Don’t miss the opportunity to join top CX and customer contact leaders at the CCW Executive Exchange for Emerging Technologies this February 2024.

CX USA Exchange
2024-02-26 - 2024-02-27 | Le Méridien, 1825 Griffin Road, Dania Beach, FL, 33004, United States
Aligning Your Strategies to Create An Optimized, Personalized, And Engaging Customer Experience

Welcome to the annual CX USA Exchange 2024!
Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.
We look forward to welcoming you in February!
