BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ArenaCX - ECPv6.15.17.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:ArenaCX
X-ORIGINAL-URL:https://arenacx.com
X-WR-CALDESC:Events for ArenaCX
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20220101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20230312T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20231105T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20240310T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20241103T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20250309T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20251102T070000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240205
DTEND;VALUE=DATE:20240208
DTSTAMP:20260403T191336
CREATED:20231125T201606Z
LAST-MODIFIED:20231214T203931Z
UID:10000022-1707091200-1707350399@arenacx.com
SUMMARY:Reimagine the future
DESCRIPTION:The innovators and iconic leaders featured at Experience ‘24 are dedicated to redefining what is possible in the experience space. The conference delivers inspiration\, hands-on problem solving\, and mentoring with some of the world’s most admired brands. Learn game-changing experience management strategies and best practices from the best of the best. You’ll also see how Medallia is harnessing the power of AI and personalization to achieve the extraordinary and bringing you transformative technology in 2024.
URL:https://arenacx.com/event/reimagine-the-future/
LOCATION:Wynn Las Vegas\, 3131 Las Vegas Blvd\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240201
DTEND;VALUE=DATE:20240301
DTSTAMP:20260403T191336
CREATED:20231126T221645Z
LAST-MODIFIED:20231214T204017Z
UID:10000026-1706745600-1709251199@arenacx.com
SUMMARY:CX+ Summit
DESCRIPTION:Every year\, one of India’s leading marketing industry news brands\, Brand Equity\, attracts marketing\, customer experience\, contact center\, and digital executives from companies like Allianz\, Deloitte\, Google Cloud\, and Salesforce to take part in informative discussions about the latest customer experience trends\, CX case studies\, and how market leaders are leveraging data and technology to build better experiences.
URL:https://arenacx.com/event/cx-summit/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
ORGANIZER;CN="ETBrandEquity":MAILTO:contactus@etbrandequity.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240126
DTSTAMP:20260403T191336
CREATED:20231125T142049Z
LAST-MODIFIED:20231125T145644Z
UID:10000012-1705968000-1706227199@arenacx.com
SUMMARY:Customer Contact Week 2024
DESCRIPTION:Join the epicenter of customer contact innovation at Customer Contact Week Winter 2023\, where industry leaders\, visionaries\, and CX professionals converge to redefine the future of customer experiences. This immersive event\, scheduled for 23-25 January 2024\, promises a dynamic blend of insights\, technologies\, and strategies to elevate your customer engagement game. \nKey Highlights:\nVisionary Keynotes: Immerse yourself in thought-provoking talks by industry luminaries\, offering deep insights into the latest CX trends\, challenges\, and transformative solutions. \nInteractive Workshops: Engage in hands-on workshops led by CX experts\, providing practical tools and strategies to revolutionize your customer contact approach. \nTechnology Showcases: Explore cutting-edge solutions and innovations from leading providers\, gaining firsthand experience of the tools reshaping the customer contact landscape. \nSpeakers include: \n\nStacey Armijo\, Chief Experience Officer at Amplify Credit Union\nKriti Anand\, VP\, Digital Products\, Commerce Bank\nStacy Blakley\, Director\, Customer Success & Global Transformation\nMonica Ford\, Senior Director\, Client Experience & Client Development\, Louis Vuitton\nMany\, many more!\n\nDon’t miss your chance to be at the forefront of customer contact excellence. Customer Contact Week Winter 2023 is your ticket to unlocking the strategies and technologies that will shape the future of customer experiences.
URL:https://arenacx.com/event/customer-contact-week-2024/
LOCATION:Renaissance Austin Hotel\, 9721 Arboretum Boulevard\, Austin\, TX\, 78759\, United States
CATEGORIES:Contact Center
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Customer-Contact-Week-2024-CX-Today-Events.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240125
DTSTAMP:20260403T191336
CREATED:20231208T170905Z
LAST-MODIFIED:20231208T170905Z
UID:10000065-1705968000-1706140799@arenacx.com
SUMMARY:All Access: Predictive CX 2024
DESCRIPTION:The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact\, companies utilizing predictive analytics to enhance CX witness a notable 10% boost in customer retention. \nDespite this\, the majority of CX analytics programs still heavily depend on historical data and surveys\, resulting in delays between gaining insights and acting. \nAll Access: Predictive CX will focus on harnessing data to drive operational efficiency\, reduce churn and enhance customer satisfaction.  
URL:https://arenacx.com/event/all-access-predictive-cx-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-network.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240111
DTEND;VALUE=DATE:20240112
DTSTAMP:20260403T191336
CREATED:20231210T143828Z
LAST-MODIFIED:20231210T143828Z
UID:10000107-1704931200-1705017599@arenacx.com
SUMMARY:See Genesys in action
DESCRIPTION:Digital customer engagement \nBe in touch anywhere\, anytime\, with an all-in-one suite of digital channels at the speed of a text. Join us to see a live demonstration and learn how to maximize your digital customer engagement with Genesys. \nWe’ll show you firsthand how to:  \n\nOrchestrate connected\, personal experiences with AI \nOptimize CX with self-service tools for faster resolution \nImprove satisfaction with digital\, self-contained experiences \nMove seamlessly between customers’ preferred channels \n\nSave your seat now!  \nCan’t make it? Register to receive access to the recording. 
URL:https://arenacx.com/event/see-genesys-in-action/
CATEGORIES:Digital Transformation
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240102
DTEND;VALUE=DATE:20240103
DTSTAMP:20260403T191336
CREATED:20231210T143622Z
LAST-MODIFIED:20231210T143622Z
UID:10000106-1704153600-1704239999@arenacx.com
SUMMARY:Navigating the future: CX and EX trends of 2024
DESCRIPTION:The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact\, one-third of consumers switched brands in the past year after a negative customer experience. \nTo help businesses innovate and optimize customer engagement\, we’ve gathered five industry experts to explore the five trends that will accelerate customer and employee experience in the year ahead — allowing you to meet and exceed these new engagement expectations. \nIf you’ll still be out on holidays\, don’t worry\, register now and we’ll send you a reminder when the event is available.
URL:https://arenacx.com/event/navigating-the-future-cx-and-ex-trends-of-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231229
DTEND;VALUE=DATE:20231230
DTSTAMP:20260403T191336
CREATED:20231125T150554Z
LAST-MODIFIED:20231125T150554Z
UID:10000014-1703808000-1703894399@arenacx.com
SUMMARY:Lights\, Camera\, Applause: CX Awards 2024 Is Back!
DESCRIPTION:2022: the CX Awards lifts off\, with hundreds of virtual attendees watching on. \nIn 2023\, the Awards gets even more attention\, with the likes of Cisco\, UJET\, and Vonage all walking away as worthy winners. \nNow\, as 2024 approaches\, CX Today is pulling out all the stops to ensure next year’s edition is the best yet. \nWith more expert judges\, categories\, and opportunities to win\, the CX Awards 2024 will be the first big date on the CX calendar. \nWhat to Expect from the 2024 CX Awards\nTaking place on Thursday\, 29th February 2024\, at 16:00 GMT\, the CX Awards celebrates the most remarkable technologies\, deployments\, and leaders within the customer experience space. \nIt’s our chance to shine a virtual light on those responsible for making the customer experiences of tomorrow possible today. \nTo do so\, we’ve split our awards into three subsets: innovation\, people\, and transformation. \nInnovation Awards\nNaturally\, the vendors will garner much of the virtual limelight. They’ll battle it out across many categories to win a CX Innovation Award. \nIn doing so\, they’ll aim to dazzle our experienced judging panel\, who will evaluate their offerings across three critical criteria: Ability to Innovate\, Ability to Execute\, and Ability to Improve Experience. \nAfter doing so\, our CX gurus will – during the live show – announce all the winners from across the following 14 categories: \n\nBest Enterprise Contact Center Platform\nBest Mid-Market Contact Center Platform\nBest Microsoft Teams Contact Center Solution\nBest CRM Platform\nBest Workforce Engagement Management Solution\nBest Conversational Intelligence Solution\nBest Virtual Agent Platform\nBest Customer Experience BPO\nBest CPaaS Platform\nBest Loyalty Management Platform\nBest Use of AI\nBest Use of Generative AI\nMost Innovative Product\nBest Overall CX Solution\n\nPeople & Transformation Awards\nTechnology is the cornerstone of modern customer experiences. Yet\, it’s time for the teams that implement it to broadcast their success stories and grasp the recognition they deserve. \nWith that in mind\, our people and transformation awards have swelled in size as we celebrate some of the great minds behind the best customer experiences. \nFrom three in 2023 to eight in 2024\, here are all the people and transformation awards you can apply for: \n\nCX Leader of the Year\nWomen in CX Technology\nCX Rising Star (Individual)\nCX Rising Star (Organization)\nBest Customer Experience Team of the Year\nBest CX Deployment\nBest Agent Experience Transformation\n\nHow to Get Involved\nThe CX Awards is fast becoming primetime viewing for everyone in the CX space\, as many wait on tenterhooks to submit their applications. \nAnd they’ll only have to hold their horses for a little longer\, with applications opening on Thursday\, 30th November 2023. \nFrom there\, it’s easy. Download the application form\, build a case to win\, and submit it with just a small application fee. \nThere’s lots of time to do so too\, with Wednesday\, 24th January 2024\, the deadline for applications. \nAfter\, sit back and relax as we announce the finalists and winners\, who will then receive lots of promo on CX Today as we showcase their successes to our loyal readers.
URL:https://arenacx.com/event/lights-camera-applause-cx-awards-2024-is-back/
LOCATION:CX Awards
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Lights-Camera-Applause-CX-Awards-2024-is-Back-1024x512-1.jpg
ORGANIZER;CN="cxtoday":MAILTO:team@cxtoday.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231212T080000
DTEND;TZID=UTC:20231212T170000
DTSTAMP:20260403T191336
CREATED:20231212T232213Z
LAST-MODIFIED:20231212T232213Z
UID:10000121-1702368000-1702400400@arenacx.com
SUMMARY:DigiMarCon Spain
DESCRIPTION:DigiMarCon Spain 2024 is your chance to …\n\n\nHear from some of the most audacious and thought-provoking speakers in the digital marketing\, media and advertising industry.\nGain insight into emerging strategies\, the latest innovative technologies\, and best practices to move your business to the next level.\nNetwork with thought leaders\, collaborate with your peers and build your professional network.\n\n\n\nDigiMarCon Spain\, the Premier Digital Marketing\, Media and Advertising Conference in Spain returns September 2nd to 3rd\, 2024 to the luxurious W Barcelona Hotel in Barcelona\, Spain. Join your peers in-person or online for 2 days jam packed with digital marketing best practices\, latest trends\, practical solutions\, strategy and networking.\n\nBe a part of DigiMarCon Spain 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes\, case studies\, strategy sessions\, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today. \n\n\nThis year’s edition will feature topics such as:\n\n\n\nAccount-Based Marketing\nBehavioral & Neuromarketing\nContent Marketing\nConversational Marketing\nConversion Rate Optimization\nData Science & Big Data\nEmail Marketing\nGeo-Targeting & Proximity Marketing\n\n\n\n\nGrowth Hacking\nInbound & Outbound Marketing\nInfluencer Marketing\nMobile Marketing\nNative & Contextual Advertising\nOmnichannel Marketing\nPaid Search Marketing\nPersonalization & Privacy\n\n\n\n\nPodcast & Webinar Marketing\nPR & Cause Marketing\nPredictive Analytics & Attribution\nProgrammatic Advertising\nSales & Marketing Automation\nSearch Engine Optimization\nShopper Marketing\nSmarketing & Customer Experience\n\n\n\n\nSocial Commerce\nSocial Media Marketing\nUI / UX Design\nUser-Generated Content\nVideo Marketing\nViral & Buzz Marketing\nVisual & Voice Search\nWeb Analytics
URL:https://arenacx.com/event/digimarcon-spain/
LOCATION:W Barcelona Hotel\, Plaça Rosa Del Vents 1\, Final\, Pg. de Joan de Borbó\, Barcelona\, 08039\, Spain
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Spain.png
ORGANIZER;CN="DigiMarCon":MAILTO:info@digimarcon.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231215
DTSTAMP:20260403T191336
CREATED:20231208T170403Z
LAST-MODIFIED:20231208T170403Z
UID:10000064-1702339200-1702598399@arenacx.com
SUMMARY:The Future of the Contact Center
DESCRIPTION:Why Attend\n\nAs we wrap up 2023\, how can we learn from our mistakes\, replicate our successes and create a roadmap for future success? The Future of the Contact Center event will cover all things CX\, from the highs to the lows\, ensuring that our strategy going forward will stand the test of time. \nBy analyzing their greatest successes and pinpointing chronic mistakes\, companies can better understand their contact center operations and make efforts to continuously optimize in 2024. \nThis event will act as a year-in-review\, covering all of the key trends\, challenges and opportunities we saw over the past year. It will also highlight a path forward — discussing the necessary resources\, strategies and adjustments that must be made to secure a more prosperous future.
URL:https://arenacx.com/event/the-future-of-the-contact-center/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/future-of-contact-center.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260403T191336
CREATED:20231210T143447Z
LAST-MODIFIED:20231210T143447Z
UID:10000105-1702339200-1702425599@arenacx.com
SUMMARY:Genesys Leadership Forum
DESCRIPTION:The Genesys Leadership Forum\, hosted by O2E\, is a timely opportunity to join your peers from other leading brands for an afternoon of networking and knowledge-sharing about leading CX trends and the future of AI innovations. \nJoin Genesys for an invitation-only luncheon to learn more about how to use AI to improve customer service and experience.
URL:https://arenacx.com/event/genesys-leadership-forum/
LOCATION:O2E Headquarters\, 887 Great Northern Way suite 301\, Vancouver\, British Columbia\, V5T 4T5\, Canada
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260403T191336
CREATED:20231210T135834Z
LAST-MODIFIED:20231210T135834Z
UID:10000101-1702339200-1702425599@arenacx.com
SUMMARY:Overcoming 5 leading retail challenges of the holiday season
DESCRIPTION:CX practitioners face and overcome many challenges throughout the year\, but this holiday season there are only five things on their minds. \nThat is according to a survey conducted by Verint\, which saw more than 400 retail industry executives share how they are planning to meet the annual surge in demand that occurs ahead of the holiday season. \nJoin us on December 12 when we find out about the AI-powered innovations that are making CX dreams come true this holiday season. Featuring Verint’s senior director\, Imogen Wethered and VP of experience management and analytics Daniel Ziv\, this webinar will cover expediting the hiring process\, empowering customers through advanced chatbot solutions and creating harmonious connections between channels\, data and experiences. \nJoin us to explore: \n\nWays retailers can leverage AI-powered solutions to automate and speed the hiring process and find the best candidates.\nHow to empower customers to self-serve with sophisticated chatbots.\nStrategies to connect channels\, data and experiences to deliver an exceptional customer experience across all customer touchpoints.
URL:https://arenacx.com/event/overcoming-5-leading-retail-challenges-of-the-holiday-season/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/holiday.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260403T191336
CREATED:20231130T212508Z
LAST-MODIFIED:20231214T204211Z
UID:10000043-1702339200-1702425599@arenacx.com
SUMMARY:Employee Listening in the Intelligence Age
DESCRIPTION:Your employees work hard to bring your brand promise to life but can often face obstacles that make it difficult to deliver. Empower your employees to speak up\, point out these obstacles\, and work together to solve them—a modern approach to employee experience called employee activation. \n\nJoin Kathi Enderes and Julia Bersin from The Josh Bersin Company for a discussion about employee activation\, why it’s important\, and how to get started. In this webinar\, they’ll address: \n\n\nThe current state of work for organizations and employees\, and why advancing your listening strategy toward activation is critical\nThe importance of fostering a culture that promotes sharing obstacles\, ideas\, suggestions\, and solutions in day-to-day operations\nLaying the groundwork for an effective employee activation program within your organization
URL:https://arenacx.com/event/employee-listening-in-the-intelligence-age/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260403T191336
CREATED:20231128T144502Z
LAST-MODIFIED:20231214T204321Z
UID:10000029-1702339200-1702425599@arenacx.com
SUMMARY:AI/CX Virtual Summit 2023
DESCRIPTION:We’re thrilled to invite you to a free\, groundbreaking virtual event that promises to redefine the landscape of Customer Experience (CX) through the lens of Artificial Intelligence (AI). \nRegister now for an exclusive experience that combines insight\, innovation\, and interaction! \nWhy you can’t miss the AI/CX Summit:\n\n Keynote Speaker: Matt Dixon\, NY Times Bestseller and authority in CX.\n 30+ Esteemed Speakers: Jess Cervellon\, Nate Brown\, Justin Robbins\, Deon Nicholas (that’s me!)\, and many more.\n 3 Session Tracks: Covering 15+ hours of vital AI/CX content\, with a focus on tech\, saas\, ecom\, and retail industries.\n\nWho Should Attend? Anyone and everyone involved in CX\, support\, service\, technology\, and beyond. Whether you’re a established expert or an AI novice\, this event is tailored for everyone! \n\nHow to Join?\n\nRegister: It’s free! Click the “Register For Free” button\, fill in your details\, and voilà!\nStay Updated: Keep an eye on your inbox for the latest updates on speakers and topics.\nPlan Your Day: Mark your calendar for December 12th and pick the sessions that intrigue you the most.\nEngage and Enjoy: Participate in community chats\, interact with peers\, and absorb invaluable insights.\n\nCan’t Attend Live? No problem! All sessions will be available on-demand post-event for registered attendees. \n Don’t miss out on this extraordinary opportunity to explore the dynamic world of AI and CX. Click here to secure your spot now! \nExcited to see you there!
URL:https://arenacx.com/event/ai-cx-virtual-summit-2023/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Yellow.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231207
DTEND;VALUE=DATE:20231208
DTSTAMP:20260403T191336
CREATED:20231130T211922Z
LAST-MODIFIED:20231214T204409Z
UID:10000042-1701907200-1701993599@arenacx.com
SUMMARY:Medallia Connect: Amsterdam
DESCRIPTION:Join us at Medallia Connect: Amsterdam\n\n\nSecure your spot for an exciting event on 7 December*. Gain valuable insights\, engage in meaningful discussions and leave with actionable takeaways to enhance your customer experience strategies. Don’t miss this opportunity to network and connect with your peers. \nWe look forward to welcoming you to this inspiring event!\n*There are only limited seats available as this is an exclusive invite only event\, be sure to register today.
URL:https://arenacx.com/event/medallia-connect-amsterdam/
LOCATION:Huis Bartolotti\, Herengracht 170\, Amsterdam\, 1016 BP\, Netherlands
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231206T080000
DTEND;TZID=UTC:20231206T170000
DTSTAMP:20260403T191336
CREATED:20231027T112704Z
LAST-MODIFIED:20231116T194557Z
UID:10000003-1701849600-1701882000@arenacx.com
SUMMARY:Achieve organizational success
DESCRIPTION:Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s\, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries\, but also the leap into electronic typesetting\, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages\, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
URL:https://arenacx.com/event/achieve-organizational-success/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
CATEGORIES:resources
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/10/How-it-works-Featured.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231206
DTEND;VALUE=DATE:20231207
DTSTAMP:20260403T191336
CREATED:20231130T211342Z
LAST-MODIFIED:20231214T204507Z
UID:10000041-1701820800-1701907199@arenacx.com
SUMMARY:AI: The good\, the bad\, and the critical ingredient for CX success
DESCRIPTION:Join us for an interactive discussion with Babak Hodjat\, the inventor of the technology behind Apple’s Siri and current CTO-AI\, at Cognizant Technologies\, as we discuss AI’s capabilities and limitations today\, (realistic) expectations of its future\, and how it will continue to revolutionize customer and employee experiences. Including: \n\nWays businesses are using AI today\, and how they will be affected by its quick evolution\nConsiderations when implementing AI tools into your business\nThe impact AI has (and will have) on strategic decision making and business outcomes\nAI’s future in CX and how Medallia plans to lead the charge
URL:https://arenacx.com/event/ai-the-good-the-bad-and-the-critical-ingredient-for-cx-success/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231206
DTEND;VALUE=DATE:20231207
DTSTAMP:20260403T191336
CREATED:20231117T071749Z
LAST-MODIFIED:20231117T090700Z
UID:10000004-1701820800-1701907199@arenacx.com
SUMMARY:The Future of CX is here
DESCRIPTION:Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s\, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries\, but also the leap into electronic typesetting\, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages\, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
URL:https://arenacx.com/event/the-future-of-cx/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
CATEGORIES:resources
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/10/cxhubpress.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231129
DTEND;VALUE=DATE:20231201
DTSTAMP:20260403T191336
CREATED:20231121T211828Z
LAST-MODIFIED:20231121T212240Z
UID:10000011-1701216000-1701388799@arenacx.com
SUMMARY:Call & Contact Centre Expo 2023
DESCRIPTION:The Call & Contact Centre Expo returns in 2023 and will once again offer a fantastic opportunity for attendees to discover the newest and most innovative tech. \nThe event also showcases the latest strategies and advancements to call and contact centre professionals and those across various departments\, such as IT and general management\, who are looking to excel in customer engagement. \nSenior CX Specialist\, LOT Polish Airlines: “I can recommend attending at CC Expo. Great networking opportunities\, great chance to keep up with the trends and to learn what vendors have to offer. Apart from that\, great location and surrounding. Apart from serious talks\, a lot of fun activities and gadgets. I’d be happy to come back!” \nCheck out the trends expected to shape the future of call and contact centres\, with a tailored programme that will include thought-provoking live seminars and panel sessions\, new product and service demos\, and the platform to network with industry specialists.
URL:https://arenacx.com/event/call-contact-centre-expo-2023-2/
LOCATION:ExCeL London\, Royal Victoria Dock\, 1 Western Gateway\,\, London\, E16 1XL\, United Kingdom
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Call-Contact-Centre-Expo-2023-1.jpg
ORGANIZER;CN="ROAR B2B":MAILTO:info@roarb2b.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231127T080000
DTEND;TZID=UTC:20231201T170000
DTSTAMP:20260403T191336
CREATED:20231120T182141Z
LAST-MODIFIED:20231120T182141Z
UID:10000009-1701072000-1701450000@arenacx.com
SUMMARY:AWS re:Invent 2023
DESCRIPTION:AWS re:Invent 2023 is heading to Vegas. The prestigious global conference for cloud computing and digital innovation will take place from November 27th to December 1st across various venues. The conference promises to be bigger\, better\, and more transformative than ever\, as it plays host to industry visionaries\, technologists\, and thought leaders from across the globe. \nAWS re:Invent will showcase the newest advancements in cloud computing\, AI\, machine learning\, IoT\, compliance\, and a lot more. This event serves as the perfect location for attendees to receive unparalleled insights\, engage in hands-on learning\, and connect with a vibrant community of like-minded innovators. \nThe showpiece will feature a star-studded lineup of keynote speakers\, deep-dive technical sessions\, engaging workshops\, and panel discussions led by top experts in their respective fields. Delegates will have the opportunity to learn directly from AWS leaders\, industry pioneers\, and experienced practitioners who will share their knowledge and best practices for leveraging the full potential of the AWS Cloud. \nAWS re:Invent 2023 will also host the bustling Expo\, where attendees can explore the newest solutions and services from AWS and its partners. Engage with the AWS ecosystem\, witness live demos\, and network with representatives from a wide range of industries. This is the perfect environment to discover cutting-edge technologies\, forge valuable connections\, and explore exciting career opportunities. \nThe event will include numerous chances for hands-on experience\, with workshops\, educational sessions\, and certification exams available for attendees to bolster their technical expertise. Whether you are new to the cloud or an experienced practitioner\, AWS re:Invent 2023 offers something for everyone\, with specialized tracks and content tailored to various roles and industries. \nHead along to AWS re:Invent 2023 and unlock the potential of the cloud to accelerate innovation\, drive business growth\, and transform the way we live and work. Don’t miss this unparalleled gathering of cloud enthusiasts\, where inspiration meets technology and the future is shaped. Register to secure your spot at this transformative event!
URL:https://arenacx.com/event/aws-reinvent-2023/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/AWS-re-Invent-2023.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231122T080000
DTEND;TZID=UTC:20231123T170000
DTSTAMP:20260403T191336
CREATED:20231117T100247Z
LAST-MODIFIED:20231117T104309Z
UID:10000005-1700640000-1700758800@arenacx.com
SUMMARY:Turnkey partnership program
DESCRIPTION:Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s\, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries\, but also the leap into electronic typesetting\, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages\, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
URL:https://arenacx.com/event/turnkey-partnership-program-2/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
CATEGORIES:resources
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/10/Channel-Partners-Featured.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231116T080000
DTEND;TZID=UTC:20231118T170000
DTSTAMP:20260403T191336
CREATED:20231027T101108Z
LAST-MODIFIED:20231117T121016Z
UID:10000001-1700121600-1700326800@arenacx.com
SUMMARY:Turnkey partnership program
DESCRIPTION:Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s\, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries\, but also the leap into electronic typesetting\, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages\, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
URL:https://arenacx.com/event/turnkey-partnership-program/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
CATEGORIES:resources
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/10/Channel-Partners-Featured.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231116T000000
DTEND;TZID=UTC:20231117T235900
DTSTAMP:20260403T191336
CREATED:20231027T105817Z
LAST-MODIFIED:20231121T130508Z
UID:10000002-1700092800-1700265540@arenacx.com
SUMMARY:Boost your sales
DESCRIPTION:Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s\, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries\, but also the leap into electronic typesetting\, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages\, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
URL:https://arenacx.com/event/boost-your-sales/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/10/Technology-Partners.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231107T080000
DTEND;TZID=UTC:20231107T170000
DTSTAMP:20260403T191336
CREATED:20231120T181354Z
LAST-MODIFIED:20231121T235253Z
UID:10000007-1699344000-1699376400@arenacx.com
SUMMARY:Elevate ‘23: Shaping the future of CX in the age of AI
DESCRIPTION:Get ready to go beyond the buzzwords and elevate your customer engagement strategy to new heights at Elevate 2023 – a cutting-edge event hosted by Puzzel. This immersive conference is your gateway to exploring the latest trends\, innovations\, and strategies that are shaping the future of customer interactions. \nSome of the key highlights of Elevate 2023:\nVisionary Keynotes: Gain insights from industry trailblazers and big names in customer engagement who will share their expertise and vision for the future. \nInteractive Workshops: Dive deep into hands-on workshops led by top experts\, where you can learn practical techniques and strategies to optimize your customer engagement efforts. \nNetworking Opportunities: Connect with fellow professionals\, industry leaders\, and like-minded innovators to build valuable relationships and exchange ideas. \nSpeakers at Elevate 2023 are renowned for their contributions to the world of customer engagement. They include: \n\nZack Kass\, Technologist and Futurist at OpenAI\nBernardin Arnason\, Industry Principal at Frost and Sullivan\nThomas Rødseth\, Chief Technology Officer at Puzzel\nXiaopeng Li\, Western Europe AI Lead at Microsoft\n\nElevate 2023 is your opportunity to stay ahead in the dynamic field of customer engagement\, gain actionable insights\, and be inspired by the best in the industry. Don’t miss your chance to elevate your strategies and deliver exceptional customer experiences.
URL:https://arenacx.com/event/elevate-23-shaping-the-future-of-cx-in-the-age-of-ai/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Puzzels-Elevate-2023-CX-Today-Events.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231024T080000
DTEND;TZID=UTC:20231026T170000
DTSTAMP:20260403T191336
CREATED:20231120T180900Z
LAST-MODIFIED:20231121T234502Z
UID:10000006-1698134400-1698339600@arenacx.com
SUMMARY:WebexOne 2023
DESCRIPTION:WebexOne 2023\, organized by Cisco\, is a unique hybrid event that bridges the gap between physical and virtual experiences. It serves as a global gathering point for industry leaders\, tech enthusiasts\, and professionals from across the globe\, all converging to explore the future of collaboration\, communication\, and connectivity. \nScheduled to take place at the Anaheim Marriott from October 24-26\, this event boasts an impressive lineup of speakers\, interactive sessions\, and thought-provoking discussions. WebexOne is carefully crafted to immerse participants in the latest innovations\, emerging trends\, and best practices in the world of digital collaboration. \nThroughout this eagerly anticipated event\, attendees will have the privilege of gleaning invaluable insights from renowned experts\, thought leaders\, and Cisco executives. They will share their perspectives on the ever-evolving landscape of remote work\, team collaboration\, and virtual meetings. These insights will be delivered through keynote presentations\, panel discussions\, and breakout sessions\, illuminating the transformative potential of Webex solutions in fostering seamless communication and productivity for organizations of all shapes and sizes. \nKey Highlights of WebexOne:\nInspiring Keynotes: Expect to be inspired by influential speakers\, including Cisco executives and the acclaimed actor Robert de Niro. These keynotes will delve into the latest industry trends\, challenges\, and innovative solutions.\nEngaging Breakout Sessions: WebexOne offers a diverse range of interactive breakout sessions\, enabling participants to delve deeper into specific areas of interest. These sessions offer practical guidance\, real-world case studies\, and best practices to elevate collaboration and drive success in the digital workspace.\nNetworking Opportunities: WebexOne serves as a dynamic platform for attendees to connect with like-minded professionals\, industry peers\, and Cisco experts. The event promotes networking through virtual meetups\, discussion forums\, and chat features\, facilitating valuable connections and the exchange of ideas.\nProduct Showcases: Cisco will unveil the latest enhancements and innovations within the Webex portfolio\, allowing attendees to explore cutting-edge features\, integrations\, and solutions. These demonstrations will underscore how Webex is poised to redefine how organizations collaborate and communicate in the digital era.\nWebexOne stands as an indispensable event for individuals and organizations striving to remain at the forefront of digital collaboration\, harness the potential of virtual meetings\, and actively shape the future of work. With its compelling agenda\, distinguished speakers\, and interactive sessions\, WebexOne promises an immersive experience that equips attendees with the knowledge and tools required to excel in an ever-evolving digital landscape. \nWebexOne 2023\, organized by Cisco\, is a unique hybrid event that bridges the gap between physical and virtual experiences. It serves as a global gathering point for industry leaders\, tech enthusiasts\, and professionals from across the globe\, all converging to explore the future of collaboration\, communication\, and connectivity. \nScheduled to take place at the Anaheim Marriott from October 24-26\, this event boasts an impressive lineup of speakers\, interactive sessions\, and thought-provoking discussions. WebexOne is carefully crafted to immerse participants in the latest innovations\, emerging trends\, and best practices in the world of digital collaboration. \nThroughout this eagerly anticipated event\, attendees will have the privilege of gleaning invaluable insights from renowned experts\, thought leaders\, and Cisco executives. They will share their perspectives on the ever-evolving landscape of remote work\, team collaboration\, and virtual meetings. These insights will be delivered through keynote presentations\, panel discussions\, and breakout sessions\, illuminating the transformative potential of Webex solutions in fostering seamless communication and productivity for organizations of all shapes and sizes. \nKey Highlights of WebexOne: \n\nInspiring Keynotes: Expect to be inspired by influential speakers\, including Cisco executives and the acclaimed actor Robert de Niro. These keynotes will delve into the latest industry trends\, challenges\, and innovative solutions.\nEngaging Breakout Sessions: WebexOne offers a diverse range of interactive breakout sessions\, enabling participants to delve deeper into specific areas of interest. These sessions offer practical guidance\, real-world case studies\, and best practices to elevate collaboration and drive success in the digital workspace.\nNetworking Opportunities: WebexOne serves as a dynamic platform for attendees to connect with like-minded professionals\, industry peers\, and Cisco experts. The event promotes networking through virtual meetups\, discussion forums\, and chat features\, facilitating valuable connections and the exchange of ideas.\nProduct Showcases: Cisco will unveil the latest enhancements and innovations within the Webex portfolio\, allowing attendees to explore cutting-edge features\, integrations\, and solutions. These demonstrations will underscore how Webex is poised to redefine how organizations collaborate and communicate in the digital era.\n\nWebexOne stands as an indispensable event for individuals and organizations striving to remain at the forefront of digital collaboration\, harness the potential of virtual meetings\, and actively shape the future of work. With its compelling agenda\, distinguished speakers\, and interactive sessions\, WebexOne promises an immersive experience that equips attendees with the knowledge and tools required to excel in an ever-evolving digital landscape.
URL:https://arenacx.com/event/webexone-2023/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/WebexOne.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231016T080000
DTEND;TZID=UTC:20231020T170000
DTSTAMP:20260403T191336
CREATED:20231120T181741Z
LAST-MODIFIED:20231121T154813Z
UID:10000008-1697443200-1697821200@arenacx.com
SUMMARY:GITEX Global 2023
DESCRIPTION:GITEX Global\, the premium tech event in the Middle East\, North Africa\, and South Asia\, returns in 2023\, primed to redifine the future of technology. From October 16-20\, at the Dubai World Trade Centre\, GITEX Global 2023 will boast an array of industry leaders\, innovators\, and technology enthusiasts from around the world to explore groundbreaking technology advancements\, discuss key trends\, and shape the digital landscape. \nEvent Overview: GITEX Global showcases the newest innovations\, products\, and services across many sectors\, including artificial intelligence\, cloud computing\, contact centers\, 5G\, smart cities\, and more. With an impressive lineup of highly-respected speakers\, hands-on demos\, networking opportunities\, and interactive conferences\, GITEX Global promises an immersive experience that transforms the way we live\, work\, and play. \nKey Highlights: \n\nTech Pioneers: Gain insights from industry leaders and visionaries through thought-provoking keynotes\, fireside chats\, and panel discussions\, covering a wide range of topics from digital transformation to disruptive technologies.\nExhibition Zones: Explore cutting-edge solutions in specialized exhibition zones dedicated to areas such as Future Tech\, AI & Robotics\, Smart Cities\, 5G\, Healthtech\, Fintech\, and more\, where global brands and startups showcase their latest products and innovations.\nStartup Innovation: Discover the next big thing in technology at the Startup Zone\, where groundbreaking startups and entrepreneurs pitch their ideas\, compete for funding\, and connect with potential investors and partners.\nFuture Stars: Witness the future of technology unfold as young innovators and students showcase their creativity and entrepreneurial spirit in the Future Stars zone\, highlighting their projects and prototypes.\nGITEX Conferences: Attend knowledge-packed sessions presented by industry experts\, thought leaders\, and innovators\, covering a wide range of topics\, including emerging technologies\, digital transformation\, cybersecurity\, e-commerce\, and more.\nGITEX Vertical Days: Dive deep into industry-specific insights and challenges during dedicated vertical-focused days\, such as Finance\, Retail\, Healthcare\, Education\, and Government\, where experts share best practices and explore the impact of technology.\nNetworking Opportunities: Connect with global industry leaders\, innovators\, investors\, and peers during networking events\, meetups\, and dedicated business matchmaking sessions\, fostering collaboration and partnership opportunities.\n\nGITEX Global 2023 is your path to the future\, providing a unique platform to explore\, experience\, and shape the ever-evolving world of tech. Secure your place at this gamechanging event and join thousands of technology enthusiasts in redefining the future of tech.
URL:https://arenacx.com/event/gitex-global-2023/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/GITEX-Global-2023.jpg
END:VEVENT
END:VCALENDAR