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DTSTART;VALUE=DATE:20240418
DTEND;VALUE=DATE:20240420
DTSTAMP:20260403T191936
CREATED:20231205T200121Z
LAST-MODIFIED:20231205T200121Z
UID:10000047-1713398400-1713571199@arenacx.com
SUMMARY:DigiMarCon Canada
DESCRIPTION:DigiMarCon Canada 2024 is your chance to …\n\n\nHear from some of the most audacious and thought-provoking speakers in the digital marketing\, media and advertising industry.\nGain insight into emerging strategies\, the latest innovative technologies\, and best practices to move your business to the next level.\nNetwork with thought leaders\, collaborate with your peers and build your professional network.\n\n\nThe 6th annual DigiMarCon Canada\, the Premier Digital Marketing\, Media and Advertising Conference & Exhibition in Canada returns April 18th to 19th\, 2024 to the luxurious Marriott Downtown at CF Toronto Eaton Centre Hotel in Toronto\, Ontario. Join your peers in-person or online for 2 days jam packed with digital marketing best practices\, latest trends\, practical solutions\, strategy and networking\, also check out the next generation of technology & innovation; Internet\, Mobile\, AdTech\, MarTech & SaaS Technology.\nBe a part of DigiMarCon Canada 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes\, case studies\, strategy sessions\, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today. \n\nThis year’s edition will feature topics such as:\n\n\n\nAccount-Based Marketing\nBehavioral & Neuromarketing\nContent Marketing\nConversational Marketing\nConversion Rate Optimization\nData Science & Big Data\nEmail Marketing\nGeo-Targeting & Proximity Marketing\n\n\n\n\nGrowth Hacking\nInbound & Outbound Marketing\nInfluencer Marketing\nMobile Marketing\nNative & Contextual Advertising\nOmnichannel Marketing\nPaid Search Marketing\nPersonalization & Privacy\n\n\n\n\nPodcast & Webinar Marketing\nPR & Cause Marketing\nPredictive Analytics & Attribution\nProgrammatic Advertising\nSales & Marketing Automation\nSearch Engine Optimization\nShopper Marketing\nSmarketing & Customer Experience\n\n\n\n\nSocial Commerce\nSocial Media Marketing\nUI / UX Design\nUser-Generated Content\nVideo Marketing\nViral & Buzz Marketing\nVisual & Voice Search\nWeb Analytics
URL:https://arenacx.com/event/digimarcon-canada/
LOCATION:Marriott Downtown at CF Toronto Eaton Centre Hotel\, 525 Bay St\, Toronto\, Ontario\, M5G 2L2\, Canada
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/canada.png
ORGANIZER;CN="DigiMarCon":MAILTO:info@digimarcon.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240411
DTEND;VALUE=DATE:20240413
DTSTAMP:20260403T191936
CREATED:20231205T195448Z
LAST-MODIFIED:20231205T195448Z
UID:10000046-1712793600-1712966399@arenacx.com
SUMMARY:DigiMarCon At Home
DESCRIPTION:DigiMarCon At Home 2024 is your chance to …\n\n\nHear from some of the most audacious and thought provoking speakers in the digital marketing\, media and advertising industry.\nGain insight into emerging strategies\, the latest innovative technologies\, and best practices to move your business to the next level.\nNetwork with thought leaders\, collaborate with your peers and build your professional network.\n\n\n\nDigiMarCon At Home 2024 Digital Marketing\, Media and Advertising Conference will take place April 11th to 12th\, 2024 Online; Live and On Demand.\n\nIt’s the one digital marketing event you can’t afford to miss! Whether your goal is to reinforce customer loyalty\, improve lead generation\, increase sales\, or drive stronger consumer engagement\, DigiMarCon At Home 2024’s agenda will help attendees enhance their marketing efforts. Sessions will focus on building traffic\, expanding brand awareness\, improving customer service and gaining insight into today’s latest digital tools.\nThis year’s edition will feature topics such as:\n\n\nDigital Strategy\nWeb Experience Management\nUsability / Design\nMobile Marketing & Retargeting\nCustomer Engagement\nUser Acquisition\n\n\n\n\nSocial Media Marketing\nTargeting & Optimization\nVideo Marketing\nData Science & Big Data\nWeb Analytics & A/B Testing\nEmail Marketing\n\n\n\n\nContent Marketing\nConversion Rate Optimization\nSearch Engine Optimization\nPaid Search Marketing\nGeo-Targeting\nPredictive Analysis & Attribution\n\n\n\n\nGrowth Hacking\nConversion Rate Optimization\nGrowth Marketing Tools\nMarketing & Sales Automation\nSustainable Growth Strategies\nProgrammatic Advertising
URL:https://arenacx.com/event/digimarcon-at-home/
LOCATION:Online (Live & On Demand)
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/world.png
ORGANIZER;CN="DigiMarCon":MAILTO:info@digimarcon.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240411
DTEND;VALUE=DATE:20240413
DTSTAMP:20260403T191936
CREATED:20231205T194747Z
LAST-MODIFIED:20231205T194747Z
UID:10000045-1712793600-1712966399@arenacx.com
SUMMARY:DigiMarCon West
DESCRIPTION:DigiMarCon West 2024 is your chance to …\n\n\nHear from some of the most audacious and thought-provoking speakers in the digital marketing\, media and advertising industry.\nGain insight into emerging strategies\, the latest innovative technologies\, and best practices to move your business to the next level.\nNetwork with thought leaders\, collaborate with your peers and build your professional network.\n\n\n\nThe 7th annual DigiMarCon West\, the Premier Digital Marketing\, Media and Advertising Conference & Exhibition in the Western United States returns April 11th to 12th\, 2024 at the luxurious Loews Hollywood Hotel in Los Angeles\, California. Join your peers in-person or online for 2 days jam packed with digital marketing best practices\, latest trends\, practical solutions\, strategy and networking\, also check out the next generation of technology & innovation; Internet\, Mobile\, AdTech\, MarTech & SaaS Technology.\n\nBe a part of DigiMarCon West 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes\, case studies\, strategy sessions\, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today. \n\nThis year’s edition will feature topics such as:\n\n\n\nAccount-Based Marketing\nBehavioral & Neuromarketing\nContent Marketing\nConversational Marketing\nConversion Rate Optimization\nData Science & Big Data\nEmail Marketing\nGeo-Targeting & Proximity Marketing\n\n\n\n\nGrowth Hacking\nInbound & Outbound Marketing\nInfluencer Marketing\nMobile Marketing\nNative & Contextual Advertising\nOmnichannel Marketing\nPaid Search Marketing\nPersonalization & Privacy\n\n\n\n\nPodcast & Webinar Marketing\nPR & Cause Marketing\nPredictive Analytics & Attribution\nProgrammatic Advertising\nSales & Marketing Automation\nSearch Engine Optimization\nShopper Marketing\nSmarketing & Customer Experience\n\n\n\n\nSocial Commerce\nSocial Media Marketing\nUI / UX Design\nUser-Generated Content\nVideo Marketing\nViral & Buzz Marketing\nVisual & Voice Search\nWeb Analytics
URL:https://arenacx.com/event/digimarcon-west/
LOCATION:Loews Hollywood Hotel\, 1755 N Highland Ave\, Los Angeles\, CA\, 90028\, United States
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/city.png
ORGANIZER;CN="DigiMarCon":MAILTO:info@digimarcon.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240409
DTEND;VALUE=DATE:20240411
DTSTAMP:20260403T191936
CREATED:20231210T140756Z
LAST-MODIFIED:20231210T140756Z
UID:10000102-1712620800-1712793599@arenacx.com
SUMMARY:All Access: The AI Revolution CX 2024
DESCRIPTION:Insert summary here – max two paragraphs. Include drivers and strong USP. Don’t change the font but you can change the size if needed. Undoubtedly\, artificial intelligence stands as the future of customer experience. \nProjections indicate that the Asia Pacific region will command a substantial 43%\nshare of the global AI market by the end of 2024.  Within the diverse tapestry of cultures and\nmarkets that define APAC\, AI emerges as the linchpin\, empowering businesses to craft\nunique\, effortless\, and exceptionally efficient customer interactions. However\, amid this\npromising landscape\, formidable challenges loom\, including issues related to AI integration\,\ntrust and human collaboration. \nIntroducing All Access: AI in CX APAC\,  our content series that will delve into the\ncritical trends and challenges surrounding AI-powered CX\, offering actionable\nsolutions to facilitate successful implementation.
URL:https://arenacx.com/event/all-access-the-ai-revolution-cx-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/the-ai.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240407
DTEND;VALUE=DATE:20240411
DTSTAMP:20260403T191936
CREATED:20231125T195942Z
LAST-MODIFIED:20231214T203410Z
UID:10000020-1712448000-1712793599@arenacx.com
SUMMARY:Customer Contact East
DESCRIPTION:A Frost & Sullivan Executive MindXchange provides the tools\, insight and relationships to execute your customer contact strategy; improving customer satisfaction rates\, reducing customer churn and increasing revenue!
URL:https://arenacx.com/event/customer-contact-east/
LOCATION:Customer Contact East\, 3030 Holiday Dr\, Fort Lauderdale\, FL\, 33316\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240401
DTEND;VALUE=DATE:20240406
DTSTAMP:20260403T191936
CREATED:20231205T193927Z
LAST-MODIFIED:20231205T194926Z
UID:10000044-1711929600-1712361599@arenacx.com
SUMMARY:DigiMarCon Cruise
DESCRIPTION:DigiMarCon is the largest Digital Marketing\, Media and Advertising Conference & Exhibition Series in the world\, hosting in-person events in 40 cities worldwide across 18 countries annually\, plus an international cruise and hundreds of virtual events. DigiMarCon is your chance to experience a safe and intimate gathering with marketing leaders and professionals in a clean and hygienic environment. Hear from some of the most audacious and thought provoking speakers in the digital marketing\, media and advertising industry. Gain insight into emerging strategies\, the latest innovative technologies\, and best practices to move your business to the next level and Network with thought leaders\, collaborate with your peers and build your professional network. Join your peers in-person or online and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes\, case studies\, strategy sessions and networking.\nFor more details about upcoming DigiMarCon Conferences and Exhibitions worldwide visit
URL:https://arenacx.com/event/digimarcon-cruise/
LOCATION:Royal Caribbean Cruise\, Orlando\, FL\, United States
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cruise.png
ORGANIZER;CN="DigiMarCon":MAILTO:info@digimarcon.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240326
DTEND;VALUE=DATE:20240329
DTSTAMP:20260403T191936
CREATED:20231215T221948Z
LAST-MODIFIED:20231215T221948Z
UID:10000132-1711411200-1711670399@arenacx.com
SUMMARY:Adobe Summit
DESCRIPTION:The 2024 Adobe Summit conference is designed to expand your skill set\, spark inspiration\, and build connections\, with 200+ in-person sessions and hands-on labs across 11 tracks. The summit will feature speakers like Ed Bastian(CEO\, Delta)\, and Mary Barra (CEO\, GM). \nWhile this year’s speakers have not yet been finalized\, it’s just enough to look at the 2023 lineup to get excited – Dave Ricks (CEO\, Eli Lilly and Company)\, Lisa Su (CEO\, AMD)\, and Greg Hoffman (Former CMO\, Nike) to name a few.
URL:https://arenacx.com/event/adobe-summit/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240326
DTEND;VALUE=DATE:20240329
DTSTAMP:20260403T191936
CREATED:20231215T214314Z
LAST-MODIFIED:20231215T214314Z
UID:10000129-1711411200-1711670399@arenacx.com
SUMMARY:E-marketing Paris and Stratégie Clients
DESCRIPTION:All4Customer Paris – Le salon de l’Expérience Client\, du Marketing Digital\, du E-Commerce\, de la Data et de l’Intelligence Artificielle: the largest exhibition for Digital Marketing\, Customer Experience\, E-Commerce\, Data and AI in France.\nA new\, more meaningful name to represent all the products\, solutions and services for targeting\, acquiring\, getting to know\, interacting with and retaining customers\, in order to best meet the expectations of exhibitors and visitors alike\, and thus provide a comprehensive offering.
URL:https://arenacx.com/event/e-marketing-paris-and-strategie-clients/
LOCATION:Paris Expo Porte de Versailles\, 1 Pl. de la Prte de Versailles\, Paris\, 75015\, France
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240325
DTEND;VALUE=DATE:20240329
DTSTAMP:20260403T191936
CREATED:20240212T191044Z
LAST-MODIFIED:20240212T191044Z
UID:10000144-1711324800-1711670399@arenacx.com
SUMMARY:Shared Services & Outsourcing Week Conference
DESCRIPTION:SSOW is the World’s Largest\, Most Anticipated Shared Services Event. Period.\nThere is nothing else like the Shared Services & Outsourcing Week. Evolving for the last 27 years\, SSOW is the cornerstone of the shared services and global business services community\, where 1000+ SSO and GBS leaders converge over 4 days and 36 hours of content to discover how to drive increased value from their organizations every day\, and what strategies and solutions will enable the transformation.\n\nHow does SSOW deliver a once-in-a-year experience to its audience? Through our program\, diverse offerings\, and our attendees.\n 
URL:https://arenacx.com/event/shared-services-outsourcing-week-conference/
LOCATION:Rosen Shingle Creek\, 9939 Universal Blvd.\, Orlando\, FL\, 32819\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240325
DTEND;VALUE=DATE:20240329
DTSTAMP:20260403T191936
CREATED:20240124T214828Z
LAST-MODIFIED:20240124T214828Z
UID:10000142-1711324800-1711670399@arenacx.com
SUMMARY:The Largest Communications & CX Event in North America
DESCRIPTION:Enterprise Connect Builds Your Network and Hones Your Skills\n\n\n\n\n\nFor your organization — and your career — to thrive\, you must ensure that technology delivers the experiences and results that your end users and customers require. Whether you’re focused on video meetings\, customer experience\, or Generative AI and other AI tools\, you need to come together with peers and subject-matter experts. Attend Enterprise Connect\, and you’ll come away more engaged and better prepared with solutions you can use to elevate your enterprise to the next level. For over 30 years\, Enterprise Connect has been the leading conference and exhibition for enterprise communications and CX in North America. \n\n\n\n\n\n\n\n\n\n\n\n\n\nMake new connections (and renew old ones!) – Nothing matches the in-person experience. Join thousands of communications and CX professionals ready to network and share ideas\nSource the latest solutions – Explore 150+ exhibitors in the Expo Hall showcasing the latest systems and technologies side by side\nLearn from thought-leaders – Increase your knowledge and develop a strategic understanding of this rapidly changing market through insightful\, expert-led Conference sessions and industry-shaping Keynote presentations\nPrepare for the future – Get the information you need to migrate your communications\, collaboration\, and CX roadmap to an AI-driven future\nBuild your career\nRecharge with Orlando sun and energy
URL:https://arenacx.com/event/the-largest-communications-cx-event-in-north-america/
LOCATION:Gaylord Palms\, Orlando\, FL\, 6000 W Osceola Pkwy\, Kissimmee\, FL\, 34746\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240325
DTEND;VALUE=DATE:20240329
DTSTAMP:20260403T191936
CREATED:20231209T210724Z
LAST-MODIFIED:20231209T210724Z
UID:10000090-1711324800-1711670399@arenacx.com
SUMMARY:Chief Customer Officers (CCO) & Enterprise Leaders Summit
DESCRIPTION:Connecting the Dots:\nBuilding a Digital-First\, Customer-First Enterprise\n\n\nAmid economic uncertainties\, the ever-evolving technology landscape is fundamentally altering customer behaviour. This brings an inherent complexity in how technology is integrated within enterprises\, making it business-critical for close collaboration amongst cross-functional teams.\n\nAt the enterprise level\, visionary leaders recognise the need to break down silos in order to actualise digital-first\, customer-first strategies. Moreover\, they understand the importance of leveraging a digital workforce to support future customers\, given changing expectations across generations. \nChief Customer Officers (CCO) & Enterprise Leaders Summit brings together internal champions and enterprise leaders driving change needed for customer transformation. This premium conference is the focal point for cross-functional leaders – Customer\, Data\, Digital\, Technology\, Marketing and Operations – to break down silos and drive real change enterprise-wide.\n\nThis premium conference will take place in 2024 in the lead up to The Customer Show Asia expo\, which will take place in March 2025.
URL:https://arenacx.com/event/chief-customer-officers-cco-enterprise-leaders-summit/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cco.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240320
DTEND;VALUE=DATE:20240322
DTSTAMP:20260403T191936
CREATED:20231127T212634Z
LAST-MODIFIED:20231214T203509Z
UID:10000027-1710892800-1711065599@arenacx.com
SUMMARY:Pharma CX Summit
DESCRIPTION:Every year\, PanAgora Pharma brings together pharma CX practitioners to discuss how the industry is utilizing technology solutions\, data\, and design thinking to drive outcomes for customers. Now in its 11th year\, the conference includes two back-to-back day-long events\, one dedicated to the healthcare provider experience and a second focused on the patient experience.
URL:https://arenacx.com/event/pharma-cx-summit/
LOCATION:The Nassau Inn\, 10 Palmer Square W\, Princeton\, NJ\, 08542\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Yellow.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240319
DTEND;VALUE=DATE:20240322
DTSTAMP:20260403T191936
CREATED:20231208T195104Z
LAST-MODIFIED:20231208T195104Z
UID:10000069-1710806400-1711065599@arenacx.com
SUMMARY:Customer Analytics Exchange
DESCRIPTION:Join your data & customer analytics community at the Customer Analytics Exchange in Los Angeles\, CA on March 19-21\, 2024!\nCustomer Analytics Exchange is specifically tailored to unpack the issues that are most relevant to the data & customer analytics community. You’ll get the chance to hear from some of the most successful leaders in data & customer analytics and learn how they are capitalizing on the power of advanced analytics to achieve next-generation customer experiences. \nHere are some of the key topics:\n\nReimagining CX with Advanced Analytics: Creating Tailored\, Frictionless and Memorable Customer Interactions\nChampioning a Culture of Data-Driven Decision Making: Fostering Collaboration Between Analytics Teams and Business Stakeholders\nReshaping the Boundaries of What’s Possible in Customer Analytics:  Understanding the Groundbreaking Applications of Generative AI in Customer Management\nDeriving Actionable Insights From Unstructured Customer Feedback Using Advanced Sentiment Analysis Techniques\nBeyond Literacy: Embedding Analytics Into Everyday Operations to Achieve Data Fluency for Superior Customer Insights\nThe AI-Enabled Enterprise: Crafting Transparent\, Human-Centric\, and Profitable Analytical Pathways for Customer Analytics Stakeholders\nand much more!\n\nTime for you to join the fun\, you won’t want to miss this action-packed event! \nComplete the form to view the agenda!
URL:https://arenacx.com/event/customer-analytics-exchange/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-analytics.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240319
DTEND;VALUE=DATE:20240321
DTSTAMP:20260403T191936
CREATED:20231208T180310Z
LAST-MODIFIED:20231208T180310Z
UID:10000068-1710806400-1710979199@arenacx.com
SUMMARY:All Access: The AI Revolution CX APAC 2024
DESCRIPTION:In the ever-evolving landscape of the Asia-Pacific market\, Artificial Intelligence is emerging as a game-changer for customer experience. \nAI holds the key to transforming CX in the APAC region\, offering businesses the tools to provide personalized\, efficient\, and seamless customer interactions. This shift is crucial for companies looking to excel in the competitive APAC market\, where diversity and customer preferences pose unique challenges. \nAll Access: The AI Revolution in CX APAC  will reveal how AI can help you understand and cater to the nuances of the APAC customer base while optimizing your CX strategies.
URL:https://arenacx.com/event/all-access-the-ai-revolution-cx-apac-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/ai.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240304
DTEND;VALUE=DATE:20240307
DTSTAMP:20260403T191936
CREATED:20231208T172423Z
LAST-MODIFIED:20231208T172423Z
UID:10000067-1709510400-1709769599@arenacx.com
SUMMARY:CCW Executive Exchange March 2024
DESCRIPTION:WHY JOIN THE CCW EXECUTIVE EXCHANGE\n\n\n\nThe CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible.
URL:https://arenacx.com/event/ccw-executive-exchange-march-2024/
LOCATION:Radisson Blu\, 221 N Columbus Dr\, Chicago\, IL\, 60601\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-contact-IL.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240304
DTEND;VALUE=DATE:20240306
DTSTAMP:20260403T191936
CREATED:20231209T213149Z
LAST-MODIFIED:20231209T213149Z
UID:10000092-1709510400-1709683199@arenacx.com
SUMMARY:CX BFSI UK Exchange
DESCRIPTION:THE UK’S PREMIER INVITATION-ONLY MEETING FOR CUSTOMER EXPERIENCE LEADERS IN BANKING\, FINANCIAL SERVICES & INSURANCE\nThe brand new agenda for the CX BFSI UK Exchange is here for 2024! Coming to the Hilton Syon Park\, London on 4-5 March! \nGoing beyond tech & regulation to create value & exceptional experiences. \nConfirmed brands include Barclays\, BNY Mellon\, Cashplus\, Legal & General\, Nationwide\, Natwest\, UBS\, Virgin Money & many more. \nWhat’s new for 2024? \n– Lessons From A Scaled Start-up \n– A Forward Thinking Approach To Disruption \n– AI Panel: Moving From Novelty to Practicality To Realise Value \n– Creating Vulnerable-Friendly Customer Journeys and Services \n– Spotlighting The Pivotal Partnership Between CX And Technology
URL:https://arenacx.com/event/cx-bfsi-uk-exchange/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-london.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240228
DTEND;VALUE=DATE:20240302
DTSTAMP:20260403T191936
CREATED:20231206T201319Z
LAST-MODIFIED:20231208T171820Z
UID:10000060-1709078400-1709337599@arenacx.com
SUMMARY:Customer Contact Week Australia and NZ 2024
DESCRIPTION:CCW Australia and New Zealand is returning in 2024 at the STAR on the Gold Coast\, and the focus for the year – connections that matter.  \nHere’s some of the top sessions you can look forward to: \n\nSuncorp Case Study: Introducing AI into Operations: Aligning Front End and Back End Processes By Tim Johnson\, Head of Automation\, Suncorp Group\n\nCXO Panel: Customer Contact Centre Trends & Evolutions \n\nBart Taylor\, Chief Business Transformation Officer\, Gallagher Bassett\nElisa Lurato\, Chief of Community\, Retail & Supporter Experience\, World Vision Australia\nJerome Muldoon\, Chief Customer Officer\, Compass Education\nLauren Reid\, Chief Customer Officer\, Navy Health\n\nThis is just a preview. Download the compete guide now for full list of speakers and topics \n\n\n\n\n\n\n 
URL:https://arenacx.com/event/customer-contact-week-australia-and-nz-2024/
LOCATION:THE STAR GOLD COAST\, 1 Casino Dr\, Broadbeach\, Queensland\, 4218\, Australia
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/contact-week-australia.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240227
DTEND;VALUE=DATE:20240229
DTSTAMP:20260403T191936
CREATED:20231209T210049Z
LAST-MODIFIED:20231209T210049Z
UID:10000089-1708992000-1709164799@arenacx.com
SUMMARY:Generative AI for Marketing Summit
DESCRIPTION:Introducing the Generative AI for Marketing Summit 2024 \nThe first event for strategic marketing leaders to come together and explore the transformative technology\n\n\nGenerative AI is driving unprecedented levels of excitement and concern for marketers and creatives\, with the potential to completely upend and transform marketing workflows. \n\n\n\nFinding the right use cases\, framework and team to get you started on your Generative AI journey\nStitching together tools and models to transform your workflows and maximise value\nAugmenting creativity for content creation and unlocking new levels of insights for Hyper-personalised content generation\nDeveloping a framework for Responsible AI and navigating IP\, Copyright and Ethical Concerns\nRethinking Human-Bot interactions: The future of generative agents and avatars\nReflecting brand identity using AI to ensure a consistent and compelling brand presence across all customer touchpoints
URL:https://arenacx.com/event/generative-ai-for-marketing-summit/
LOCATION:Chelsea Harbour Hotel\, Chelsea Harbour Dr\, London\, SW10 0XG\, United Kingdom
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/marketing.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240226
DTEND;VALUE=DATE:20240228
DTSTAMP:20260403T191936
CREATED:20231126T214328Z
LAST-MODIFIED:20231209T212526Z
UID:10000024-1708905600-1709078399@arenacx.com
SUMMARY:CX USA Exchange
DESCRIPTION:Aligning Your Strategies to Create An Optimized\, Personalized\, And Engaging Customer Experience\n\n\nWelcome to the annual CX USA Exchange 2024! \nAre you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization\, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?\nIf you are\, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. \nWe look forward to welcoming you in February!
URL:https://arenacx.com/event/cx-usa-exchange/
LOCATION:Le Méridien\, 1825 Griffin Road\, Dania Beach\, FL\, 33004\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/cx-usa.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240221
DTEND;VALUE=DATE:20240224
DTSTAMP:20260403T191936
CREATED:20231206T202601Z
LAST-MODIFIED:20231208T171600Z
UID:10000061-1708473600-1708732799@arenacx.com
SUMMARY:Costumer Contact Week Executive Exchange Emerging Tech
DESCRIPTION:WHY JOIN THE CCW EMERGING TECHNOLOGY EXCHANGE\n\n\n\nThe CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for senior-level executives as they aim to benchmark\, connect\, and share insights on emerging\, disruptive tools in order to enhance customer service delivery and stay ahead in the competitive landscape.\nBy leveraging AI\, machine learning\, VR\, AR\, IoT\, big data analytics\, blockchain\, RPA\, and voice assistants\, companies can deliver exceptional customer experiences\, streamline operations\, and drive growth. \nDon’t miss the opportunity to join top CX and customer contact leaders at the CCW Executive Exchange for Emerging Technologies this February 2024.
URL:https://arenacx.com/event/costumer-contact-week-executive-exchange-emerging-tech/
LOCATION:Wyndham San Diego Bayside\, 1355 N Harbor Dr\, San Diego\, CA\, 92101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-contact.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240220
DTEND;VALUE=DATE:20240222
DTSTAMP:20260403T191936
CREATED:20231208T171249Z
LAST-MODIFIED:20231208T171249Z
UID:10000066-1708387200-1708559999@arenacx.com
SUMMARY:All Access: Voice of the Customer 2024
DESCRIPTION:In a world where customer experiences determine success\, understanding the Voice of the Customer (VoC) is crucial. In fact\, 67% of customers are willing to share their feedback if they feel it will be used to improve the product or service. \nYet\, collecting\, analysing\, and acting on feedback is a challenge due to evolving expectations\, data volume\, and the lack the necessary senior management buy in to link insights to outcomes. \nAll Access: Voice of the Customer addresses these challenges head-on\, equipping you with practical solutions.  
URL:https://arenacx.com/event/all-access-voice-of-the-customer-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/voice-of-network.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240213
DTEND;VALUE=DATE:20240215
DTSTAMP:20260403T191936
CREATED:20231216T164609Z
LAST-MODIFIED:20231216T164609Z
UID:10000134-1707782400-1707955199@arenacx.com
SUMMARY:Customer Success Festival
DESCRIPTION:Success Festival? \n\n\n\n\n\n\nConnect with the world’s fastest-growing community of top customer success executives from major corporations and innovative startups\, and discover unparalleled opportunities for professional growth. \n🤝 Establish enduring relationships that advance your career \n📊 Benchmark your strategy against industry leaders to increase your competitive edge \n💡 Unlock game-changing solutions to overcome your biggest obstacles
URL:https://arenacx.com/event/customer-success-festival/
LOCATION:Sheraton Austin Hotel at the Capitol\, 701 E 11th St\, Austin\, TX\, 78701\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240208
DTEND;VALUE=DATE:20240209
DTSTAMP:20260403T191936
CREATED:20231126T213403Z
LAST-MODIFIED:20231214T203729Z
UID:10000023-1707350400-1707436799@arenacx.com
SUMMARY:FUTURE OF CUSTOMER CONTACT CONFERENCE
DESCRIPTION:The contact center is evolving faster than most companies can keep up. At the one-day Future of the Contact Center\, attendees will get insights into how to build better experiences for customers with the latest customer contact strategies. The event’s 30 presentations include best practices for using data and AI\, a refresher on the metrics that matter the most now\, and expert guidance on improving customer retention.
URL:https://arenacx.com/event/future-of-customer-contact-conference/
LOCATION:THE BREWERY\, 52 Chiswell Street\, London\, EC1Y 4SD\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240207
DTSTAMP:20260403T191936
CREATED:20231125T155539Z
LAST-MODIFIED:20231214T203824Z
UID:10000017-1707177600-1707263999@arenacx.com
SUMMARY:Innovation Workshop & Tour: A Quarterly Series
DESCRIPTION:An inspiring innovation center tour. A rock star line up of industry leaders to share strategy\, tactics and secrets of success you can apply to your own organization. Collaborative sessions on critical issues for you to both get insight from others and to share your own. Interactive discussions that are incredibly open and honest. A high level group of participants invested in the program that show up with willingness to share and support. Networking that is not only fun but actually fosters real connections.
URL:https://arenacx.com/event/innovation-workshop-tour-a-quarterly-series/
LOCATION:Vanderbilt University’s Center for Innovation and Design\, 2201 West End Ave\, Nashville\, TN\, 37240\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240205
DTEND;VALUE=DATE:20240210
DTSTAMP:20260403T191936
CREATED:20231125T144243Z
LAST-MODIFIED:20231125T144243Z
UID:10000013-1707091200-1707523199@arenacx.com
SUMMARY:Cisco Live 2024 – Europe
DESCRIPTION:Cisco Live 2024 Europe returns to Amsterdam! It kickstarts on February 5th\, before wrapping up on February 9th – but only after an action-packed week full of insightful and educational content created to inspire tech innovators across the globe. \nWhile the event is an in-person one in Amsterdam\, it will also be available to view online. Here are just some of the many activities taking place at Cisco Live Amsterdam: \n\nFull Conference – a world-class curriculum of technical education and training\nExplorer – discover new emerging and innovative technologies and network with like-minded professionals\nBroadcast – tap into the excitement of Cisco Live\nIT Leadership – in-depth focus on IT business\n\nCisco Live is the ultimate destination for Cisco customers and partners to build their community and bolster their knowledge. \nStay tuned for more updates and news\, including guest speakers. In the meantime\, save the date – you won’t want to miss it.
URL:https://arenacx.com/event/cisco-live-2024-europe/
LOCATION:Cisco Live\, Europaplein 24\, Amsterdam\, 1078 GZ\, Netherlands
CATEGORIES:Digital Transformation
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Cisco-Live.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240205
DTEND;VALUE=DATE:20240208
DTSTAMP:20260403T191936
CREATED:20231125T201606Z
LAST-MODIFIED:20231214T203931Z
UID:10000022-1707091200-1707350399@arenacx.com
SUMMARY:Reimagine the future
DESCRIPTION:The innovators and iconic leaders featured at Experience ‘24 are dedicated to redefining what is possible in the experience space. The conference delivers inspiration\, hands-on problem solving\, and mentoring with some of the world’s most admired brands. Learn game-changing experience management strategies and best practices from the best of the best. You’ll also see how Medallia is harnessing the power of AI and personalization to achieve the extraordinary and bringing you transformative technology in 2024.
URL:https://arenacx.com/event/reimagine-the-future/
LOCATION:Wynn Las Vegas\, 3131 Las Vegas Blvd\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240201
DTEND;VALUE=DATE:20240301
DTSTAMP:20260403T191936
CREATED:20231126T221645Z
LAST-MODIFIED:20231214T204017Z
UID:10000026-1706745600-1709251199@arenacx.com
SUMMARY:CX+ Summit
DESCRIPTION:Every year\, one of India’s leading marketing industry news brands\, Brand Equity\, attracts marketing\, customer experience\, contact center\, and digital executives from companies like Allianz\, Deloitte\, Google Cloud\, and Salesforce to take part in informative discussions about the latest customer experience trends\, CX case studies\, and how market leaders are leveraging data and technology to build better experiences.
URL:https://arenacx.com/event/cx-summit/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
ORGANIZER;CN="ETBrandEquity":MAILTO:contactus@etbrandequity.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240126
DTSTAMP:20260403T191936
CREATED:20231125T142049Z
LAST-MODIFIED:20231125T145644Z
UID:10000012-1705968000-1706227199@arenacx.com
SUMMARY:Customer Contact Week 2024
DESCRIPTION:Join the epicenter of customer contact innovation at Customer Contact Week Winter 2023\, where industry leaders\, visionaries\, and CX professionals converge to redefine the future of customer experiences. This immersive event\, scheduled for 23-25 January 2024\, promises a dynamic blend of insights\, technologies\, and strategies to elevate your customer engagement game. \nKey Highlights:\nVisionary Keynotes: Immerse yourself in thought-provoking talks by industry luminaries\, offering deep insights into the latest CX trends\, challenges\, and transformative solutions. \nInteractive Workshops: Engage in hands-on workshops led by CX experts\, providing practical tools and strategies to revolutionize your customer contact approach. \nTechnology Showcases: Explore cutting-edge solutions and innovations from leading providers\, gaining firsthand experience of the tools reshaping the customer contact landscape. \nSpeakers include: \n\nStacey Armijo\, Chief Experience Officer at Amplify Credit Union\nKriti Anand\, VP\, Digital Products\, Commerce Bank\nStacy Blakley\, Director\, Customer Success & Global Transformation\nMonica Ford\, Senior Director\, Client Experience & Client Development\, Louis Vuitton\nMany\, many more!\n\nDon’t miss your chance to be at the forefront of customer contact excellence. Customer Contact Week Winter 2023 is your ticket to unlocking the strategies and technologies that will shape the future of customer experiences.
URL:https://arenacx.com/event/customer-contact-week-2024/
LOCATION:Renaissance Austin Hotel\, 9721 Arboretum Boulevard\, Austin\, TX\, 78759\, United States
CATEGORIES:Contact Center
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Customer-Contact-Week-2024-CX-Today-Events.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240125
DTSTAMP:20260403T191936
CREATED:20231208T170905Z
LAST-MODIFIED:20231208T170905Z
UID:10000065-1705968000-1706140799@arenacx.com
SUMMARY:All Access: Predictive CX 2024
DESCRIPTION:The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact\, companies utilizing predictive analytics to enhance CX witness a notable 10% boost in customer retention. \nDespite this\, the majority of CX analytics programs still heavily depend on historical data and surveys\, resulting in delays between gaining insights and acting. \nAll Access: Predictive CX will focus on harnessing data to drive operational efficiency\, reduce churn and enhance customer satisfaction.  
URL:https://arenacx.com/event/all-access-predictive-cx-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-network.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240111
DTEND;VALUE=DATE:20240112
DTSTAMP:20260403T191936
CREATED:20231210T143828Z
LAST-MODIFIED:20231210T143828Z
UID:10000107-1704931200-1705017599@arenacx.com
SUMMARY:See Genesys in action
DESCRIPTION:Digital customer engagement \nBe in touch anywhere\, anytime\, with an all-in-one suite of digital channels at the speed of a text. Join us to see a live demonstration and learn how to maximize your digital customer engagement with Genesys. \nWe’ll show you firsthand how to:  \n\nOrchestrate connected\, personal experiences with AI \nOptimize CX with self-service tools for faster resolution \nImprove satisfaction with digital\, self-contained experiences \nMove seamlessly between customers’ preferred channels \n\nSave your seat now!  \nCan’t make it? Register to receive access to the recording. 
URL:https://arenacx.com/event/see-genesys-in-action/
CATEGORIES:Digital Transformation
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
END:VCALENDAR