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DTSTART;VALUE=DATE:20240319
DTEND;VALUE=DATE:20240322
DTSTAMP:20260403T231833
CREATED:20231208T195104Z
LAST-MODIFIED:20231208T195104Z
UID:10000069-1710806400-1711065599@arenacx.com
SUMMARY:Customer Analytics Exchange
DESCRIPTION:Join your data & customer analytics community at the Customer Analytics Exchange in Los Angeles\, CA on March 19-21\, 2024!\nCustomer Analytics Exchange is specifically tailored to unpack the issues that are most relevant to the data & customer analytics community. You’ll get the chance to hear from some of the most successful leaders in data & customer analytics and learn how they are capitalizing on the power of advanced analytics to achieve next-generation customer experiences. \nHere are some of the key topics:\n\nReimagining CX with Advanced Analytics: Creating Tailored\, Frictionless and Memorable Customer Interactions\nChampioning a Culture of Data-Driven Decision Making: Fostering Collaboration Between Analytics Teams and Business Stakeholders\nReshaping the Boundaries of What’s Possible in Customer Analytics:  Understanding the Groundbreaking Applications of Generative AI in Customer Management\nDeriving Actionable Insights From Unstructured Customer Feedback Using Advanced Sentiment Analysis Techniques\nBeyond Literacy: Embedding Analytics Into Everyday Operations to Achieve Data Fluency for Superior Customer Insights\nThe AI-Enabled Enterprise: Crafting Transparent\, Human-Centric\, and Profitable Analytical Pathways for Customer Analytics Stakeholders\nand much more!\n\nTime for you to join the fun\, you won’t want to miss this action-packed event! \nComplete the form to view the agenda!
URL:https://arenacx.com/event/customer-analytics-exchange/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-analytics.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240319
DTEND;VALUE=DATE:20240321
DTSTAMP:20260403T231833
CREATED:20231208T180310Z
LAST-MODIFIED:20231208T180310Z
UID:10000068-1710806400-1710979199@arenacx.com
SUMMARY:All Access: The AI Revolution CX APAC 2024
DESCRIPTION:In the ever-evolving landscape of the Asia-Pacific market\, Artificial Intelligence is emerging as a game-changer for customer experience. \nAI holds the key to transforming CX in the APAC region\, offering businesses the tools to provide personalized\, efficient\, and seamless customer interactions. This shift is crucial for companies looking to excel in the competitive APAC market\, where diversity and customer preferences pose unique challenges. \nAll Access: The AI Revolution in CX APAC  will reveal how AI can help you understand and cater to the nuances of the APAC customer base while optimizing your CX strategies.
URL:https://arenacx.com/event/all-access-the-ai-revolution-cx-apac-2024/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/ai.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240304
DTEND;VALUE=DATE:20240307
DTSTAMP:20260403T231833
CREATED:20231208T172423Z
LAST-MODIFIED:20231208T172423Z
UID:10000067-1709510400-1709769599@arenacx.com
SUMMARY:CCW Executive Exchange March 2024
DESCRIPTION:WHY JOIN THE CCW EXECUTIVE EXCHANGE\n\n\n\nThe CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible.
URL:https://arenacx.com/event/ccw-executive-exchange-march-2024/
LOCATION:Radisson Blu\, 221 N Columbus Dr\, Chicago\, IL\, 60601\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-contact-IL.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240304
DTEND;VALUE=DATE:20240306
DTSTAMP:20260403T231833
CREATED:20231209T213149Z
LAST-MODIFIED:20231209T213149Z
UID:10000092-1709510400-1709683199@arenacx.com
SUMMARY:CX BFSI UK Exchange
DESCRIPTION:THE UK’S PREMIER INVITATION-ONLY MEETING FOR CUSTOMER EXPERIENCE LEADERS IN BANKING\, FINANCIAL SERVICES & INSURANCE\nThe brand new agenda for the CX BFSI UK Exchange is here for 2024! Coming to the Hilton Syon Park\, London on 4-5 March! \nGoing beyond tech & regulation to create value & exceptional experiences. \nConfirmed brands include Barclays\, BNY Mellon\, Cashplus\, Legal & General\, Nationwide\, Natwest\, UBS\, Virgin Money & many more. \nWhat’s new for 2024? \n– Lessons From A Scaled Start-up \n– A Forward Thinking Approach To Disruption \n– AI Panel: Moving From Novelty to Practicality To Realise Value \n– Creating Vulnerable-Friendly Customer Journeys and Services \n– Spotlighting The Pivotal Partnership Between CX And Technology
URL:https://arenacx.com/event/cx-bfsi-uk-exchange/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-london.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240228
DTEND;VALUE=DATE:20240302
DTSTAMP:20260403T231833
CREATED:20231206T201319Z
LAST-MODIFIED:20231208T171820Z
UID:10000060-1709078400-1709337599@arenacx.com
SUMMARY:Customer Contact Week Australia and NZ 2024
DESCRIPTION:CCW Australia and New Zealand is returning in 2024 at the STAR on the Gold Coast\, and the focus for the year – connections that matter.  \nHere’s some of the top sessions you can look forward to: \n\nSuncorp Case Study: Introducing AI into Operations: Aligning Front End and Back End Processes By Tim Johnson\, Head of Automation\, Suncorp Group\n\nCXO Panel: Customer Contact Centre Trends & Evolutions \n\nBart Taylor\, Chief Business Transformation Officer\, Gallagher Bassett\nElisa Lurato\, Chief of Community\, Retail & Supporter Experience\, World Vision Australia\nJerome Muldoon\, Chief Customer Officer\, Compass Education\nLauren Reid\, Chief Customer Officer\, Navy Health\n\nThis is just a preview. Download the compete guide now for full list of speakers and topics \n\n\n\n\n\n\n 
URL:https://arenacx.com/event/customer-contact-week-australia-and-nz-2024/
LOCATION:THE STAR GOLD COAST\, 1 Casino Dr\, Broadbeach\, Queensland\, 4218\, Australia
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/contact-week-australia.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240227
DTEND;VALUE=DATE:20240229
DTSTAMP:20260403T231833
CREATED:20231209T210049Z
LAST-MODIFIED:20231209T210049Z
UID:10000089-1708992000-1709164799@arenacx.com
SUMMARY:Generative AI for Marketing Summit
DESCRIPTION:Introducing the Generative AI for Marketing Summit 2024 \nThe first event for strategic marketing leaders to come together and explore the transformative technology\n\n\nGenerative AI is driving unprecedented levels of excitement and concern for marketers and creatives\, with the potential to completely upend and transform marketing workflows. \n\n\n\nFinding the right use cases\, framework and team to get you started on your Generative AI journey\nStitching together tools and models to transform your workflows and maximise value\nAugmenting creativity for content creation and unlocking new levels of insights for Hyper-personalised content generation\nDeveloping a framework for Responsible AI and navigating IP\, Copyright and Ethical Concerns\nRethinking Human-Bot interactions: The future of generative agents and avatars\nReflecting brand identity using AI to ensure a consistent and compelling brand presence across all customer touchpoints
URL:https://arenacx.com/event/generative-ai-for-marketing-summit/
LOCATION:Chelsea Harbour Hotel\, Chelsea Harbour Dr\, London\, SW10 0XG\, United Kingdom
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/marketing.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240226
DTEND;VALUE=DATE:20240228
DTSTAMP:20260403T231833
CREATED:20231126T214328Z
LAST-MODIFIED:20231209T212526Z
UID:10000024-1708905600-1709078399@arenacx.com
SUMMARY:CX USA Exchange
DESCRIPTION:Aligning Your Strategies to Create An Optimized\, Personalized\, And Engaging Customer Experience\n\n\nWelcome to the annual CX USA Exchange 2024! \nAre you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization\, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?\nIf you are\, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. \nWe look forward to welcoming you in February!
URL:https://arenacx.com/event/cx-usa-exchange/
LOCATION:Le Méridien\, 1825 Griffin Road\, Dania Beach\, FL\, 33004\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/cx-usa.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240221
DTEND;VALUE=DATE:20240224
DTSTAMP:20260403T231833
CREATED:20231206T202601Z
LAST-MODIFIED:20231208T171600Z
UID:10000061-1708473600-1708732799@arenacx.com
SUMMARY:Costumer Contact Week Executive Exchange Emerging Tech
DESCRIPTION:WHY JOIN THE CCW EMERGING TECHNOLOGY EXCHANGE\n\n\n\nThe CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for senior-level executives as they aim to benchmark\, connect\, and share insights on emerging\, disruptive tools in order to enhance customer service delivery and stay ahead in the competitive landscape.\nBy leveraging AI\, machine learning\, VR\, AR\, IoT\, big data analytics\, blockchain\, RPA\, and voice assistants\, companies can deliver exceptional customer experiences\, streamline operations\, and drive growth. \nDon’t miss the opportunity to join top CX and customer contact leaders at the CCW Executive Exchange for Emerging Technologies this February 2024.
URL:https://arenacx.com/event/costumer-contact-week-executive-exchange-emerging-tech/
LOCATION:Wyndham San Diego Bayside\, 1355 N Harbor Dr\, San Diego\, CA\, 92101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-contact.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240220
DTEND;VALUE=DATE:20240222
DTSTAMP:20260403T231833
CREATED:20231208T171249Z
LAST-MODIFIED:20231208T171249Z
UID:10000066-1708387200-1708559999@arenacx.com
SUMMARY:All Access: Voice of the Customer 2024
DESCRIPTION:In a world where customer experiences determine success\, understanding the Voice of the Customer (VoC) is crucial. In fact\, 67% of customers are willing to share their feedback if they feel it will be used to improve the product or service. \nYet\, collecting\, analysing\, and acting on feedback is a challenge due to evolving expectations\, data volume\, and the lack the necessary senior management buy in to link insights to outcomes. \nAll Access: Voice of the Customer addresses these challenges head-on\, equipping you with practical solutions.  
URL:https://arenacx.com/event/all-access-voice-of-the-customer-2024/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/voice-of-network.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240213
DTEND;VALUE=DATE:20240215
DTSTAMP:20260403T231833
CREATED:20231216T164609Z
LAST-MODIFIED:20231216T164609Z
UID:10000134-1707782400-1707955199@arenacx.com
SUMMARY:Customer Success Festival
DESCRIPTION:Success Festival? \n\n\n\n\n\n\nConnect with the world’s fastest-growing community of top customer success executives from major corporations and innovative startups\, and discover unparalleled opportunities for professional growth. \n🤝 Establish enduring relationships that advance your career \n📊 Benchmark your strategy against industry leaders to increase your competitive edge \n💡 Unlock game-changing solutions to overcome your biggest obstacles
URL:https://arenacx.com/event/customer-success-festival/
LOCATION:Sheraton Austin Hotel at the Capitol\, 701 E 11th St\, Austin\, TX\, 78701\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240208
DTEND;VALUE=DATE:20240209
DTSTAMP:20260403T231833
CREATED:20231126T213403Z
LAST-MODIFIED:20231214T203729Z
UID:10000023-1707350400-1707436799@arenacx.com
SUMMARY:FUTURE OF CUSTOMER CONTACT CONFERENCE
DESCRIPTION:The contact center is evolving faster than most companies can keep up. At the one-day Future of the Contact Center\, attendees will get insights into how to build better experiences for customers with the latest customer contact strategies. The event’s 30 presentations include best practices for using data and AI\, a refresher on the metrics that matter the most now\, and expert guidance on improving customer retention.
URL:https://arenacx.com/event/future-of-customer-contact-conference/
LOCATION:THE BREWERY\, 52 Chiswell Street\, London\, EC1Y 4SD\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240207
DTSTAMP:20260403T231833
CREATED:20231125T155539Z
LAST-MODIFIED:20231214T203824Z
UID:10000017-1707177600-1707263999@arenacx.com
SUMMARY:Innovation Workshop & Tour: A Quarterly Series
DESCRIPTION:An inspiring innovation center tour. A rock star line up of industry leaders to share strategy\, tactics and secrets of success you can apply to your own organization. Collaborative sessions on critical issues for you to both get insight from others and to share your own. Interactive discussions that are incredibly open and honest. A high level group of participants invested in the program that show up with willingness to share and support. Networking that is not only fun but actually fosters real connections.
URL:https://arenacx.com/event/innovation-workshop-tour-a-quarterly-series/
LOCATION:Vanderbilt University’s Center for Innovation and Design\, 2201 West End Ave\, Nashville\, TN\, 37240\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
ORGANIZER;CN="Frost & Sullivan":MAILTO:events.us@frost.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240205
DTEND;VALUE=DATE:20240210
DTSTAMP:20260403T231833
CREATED:20231125T144243Z
LAST-MODIFIED:20231125T144243Z
UID:10000013-1707091200-1707523199@arenacx.com
SUMMARY:Cisco Live 2024 – Europe
DESCRIPTION:Cisco Live 2024 Europe returns to Amsterdam! It kickstarts on February 5th\, before wrapping up on February 9th – but only after an action-packed week full of insightful and educational content created to inspire tech innovators across the globe. \nWhile the event is an in-person one in Amsterdam\, it will also be available to view online. Here are just some of the many activities taking place at Cisco Live Amsterdam: \n\nFull Conference – a world-class curriculum of technical education and training\nExplorer – discover new emerging and innovative technologies and network with like-minded professionals\nBroadcast – tap into the excitement of Cisco Live\nIT Leadership – in-depth focus on IT business\n\nCisco Live is the ultimate destination for Cisco customers and partners to build their community and bolster their knowledge. \nStay tuned for more updates and news\, including guest speakers. In the meantime\, save the date – you won’t want to miss it.
URL:https://arenacx.com/event/cisco-live-2024-europe/
LOCATION:Cisco Live\, Europaplein 24\, Amsterdam\, 1078 GZ\, Netherlands
CATEGORIES:Digital Transformation
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Cisco-Live.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240205
DTEND;VALUE=DATE:20240208
DTSTAMP:20260403T231833
CREATED:20231125T201606Z
LAST-MODIFIED:20231214T203931Z
UID:10000022-1707091200-1707350399@arenacx.com
SUMMARY:Reimagine the future
DESCRIPTION:The innovators and iconic leaders featured at Experience ‘24 are dedicated to redefining what is possible in the experience space. The conference delivers inspiration\, hands-on problem solving\, and mentoring with some of the world’s most admired brands. Learn game-changing experience management strategies and best practices from the best of the best. You’ll also see how Medallia is harnessing the power of AI and personalization to achieve the extraordinary and bringing you transformative technology in 2024.
URL:https://arenacx.com/event/reimagine-the-future/
LOCATION:Wynn Las Vegas\, 3131 Las Vegas Blvd\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240201
DTEND;VALUE=DATE:20240301
DTSTAMP:20260403T231833
CREATED:20231126T221645Z
LAST-MODIFIED:20231214T204017Z
UID:10000026-1706745600-1709251199@arenacx.com
SUMMARY:CX+ Summit
DESCRIPTION:Every year\, one of India’s leading marketing industry news brands\, Brand Equity\, attracts marketing\, customer experience\, contact center\, and digital executives from companies like Allianz\, Deloitte\, Google Cloud\, and Salesforce to take part in informative discussions about the latest customer experience trends\, CX case studies\, and how market leaders are leveraging data and technology to build better experiences.
URL:https://arenacx.com/event/cx-summit/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
ORGANIZER;CN="ETBrandEquity":MAILTO:contactus@etbrandequity.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240126
DTSTAMP:20260403T231833
CREATED:20231125T142049Z
LAST-MODIFIED:20231125T145644Z
UID:10000012-1705968000-1706227199@arenacx.com
SUMMARY:Customer Contact Week 2024
DESCRIPTION:Join the epicenter of customer contact innovation at Customer Contact Week Winter 2023\, where industry leaders\, visionaries\, and CX professionals converge to redefine the future of customer experiences. This immersive event\, scheduled for 23-25 January 2024\, promises a dynamic blend of insights\, technologies\, and strategies to elevate your customer engagement game. \nKey Highlights:\nVisionary Keynotes: Immerse yourself in thought-provoking talks by industry luminaries\, offering deep insights into the latest CX trends\, challenges\, and transformative solutions. \nInteractive Workshops: Engage in hands-on workshops led by CX experts\, providing practical tools and strategies to revolutionize your customer contact approach. \nTechnology Showcases: Explore cutting-edge solutions and innovations from leading providers\, gaining firsthand experience of the tools reshaping the customer contact landscape. \nSpeakers include: \n\nStacey Armijo\, Chief Experience Officer at Amplify Credit Union\nKriti Anand\, VP\, Digital Products\, Commerce Bank\nStacy Blakley\, Director\, Customer Success & Global Transformation\nMonica Ford\, Senior Director\, Client Experience & Client Development\, Louis Vuitton\nMany\, many more!\n\nDon’t miss your chance to be at the forefront of customer contact excellence. Customer Contact Week Winter 2023 is your ticket to unlocking the strategies and technologies that will shape the future of customer experiences.
URL:https://arenacx.com/event/customer-contact-week-2024/
LOCATION:Renaissance Austin Hotel\, 9721 Arboretum Boulevard\, Austin\, TX\, 78759\, United States
CATEGORIES:Contact Center
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Customer-Contact-Week-2024-CX-Today-Events.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240125
DTSTAMP:20260403T231833
CREATED:20231208T170905Z
LAST-MODIFIED:20231208T170905Z
UID:10000065-1705968000-1706140799@arenacx.com
SUMMARY:All Access: Predictive CX 2024
DESCRIPTION:The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact\, companies utilizing predictive analytics to enhance CX witness a notable 10% boost in customer retention. \nDespite this\, the majority of CX analytics programs still heavily depend on historical data and surveys\, resulting in delays between gaining insights and acting. \nAll Access: Predictive CX will focus on harnessing data to drive operational efficiency\, reduce churn and enhance customer satisfaction.  
URL:https://arenacx.com/event/all-access-predictive-cx-2024/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-network.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240111
DTEND;VALUE=DATE:20240112
DTSTAMP:20260403T231833
CREATED:20231210T143828Z
LAST-MODIFIED:20231210T143828Z
UID:10000107-1704931200-1705017599@arenacx.com
SUMMARY:See Genesys in action
DESCRIPTION:Digital customer engagement \nBe in touch anywhere\, anytime\, with an all-in-one suite of digital channels at the speed of a text. Join us to see a live demonstration and learn how to maximize your digital customer engagement with Genesys. \nWe’ll show you firsthand how to:  \n\nOrchestrate connected\, personal experiences with AI \nOptimize CX with self-service tools for faster resolution \nImprove satisfaction with digital\, self-contained experiences \nMove seamlessly between customers’ preferred channels \n\nSave your seat now!  \nCan’t make it? Register to receive access to the recording. 
URL:https://arenacx.com/event/see-genesys-in-action/
LOCATION:NV
CATEGORIES:Digital Transformation
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240102
DTEND;VALUE=DATE:20240103
DTSTAMP:20260403T231833
CREATED:20231210T143622Z
LAST-MODIFIED:20231210T143622Z
UID:10000106-1704153600-1704239999@arenacx.com
SUMMARY:Navigating the future: CX and EX trends of 2024
DESCRIPTION:The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact\, one-third of consumers switched brands in the past year after a negative customer experience. \nTo help businesses innovate and optimize customer engagement\, we’ve gathered five industry experts to explore the five trends that will accelerate customer and employee experience in the year ahead — allowing you to meet and exceed these new engagement expectations. \nIf you’ll still be out on holidays\, don’t worry\, register now and we’ll send you a reminder when the event is available.
URL:https://arenacx.com/event/navigating-the-future-cx-and-ex-trends-of-2024/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231229
DTEND;VALUE=DATE:20231230
DTSTAMP:20260403T231833
CREATED:20231125T150554Z
LAST-MODIFIED:20231125T150554Z
UID:10000014-1703808000-1703894399@arenacx.com
SUMMARY:Lights\, Camera\, Applause: CX Awards 2024 Is Back!
DESCRIPTION:2022: the CX Awards lifts off\, with hundreds of virtual attendees watching on. \nIn 2023\, the Awards gets even more attention\, with the likes of Cisco\, UJET\, and Vonage all walking away as worthy winners. \nNow\, as 2024 approaches\, CX Today is pulling out all the stops to ensure next year’s edition is the best yet. \nWith more expert judges\, categories\, and opportunities to win\, the CX Awards 2024 will be the first big date on the CX calendar. \nWhat to Expect from the 2024 CX Awards\nTaking place on Thursday\, 29th February 2024\, at 16:00 GMT\, the CX Awards celebrates the most remarkable technologies\, deployments\, and leaders within the customer experience space. \nIt’s our chance to shine a virtual light on those responsible for making the customer experiences of tomorrow possible today. \nTo do so\, we’ve split our awards into three subsets: innovation\, people\, and transformation. \nInnovation Awards\nNaturally\, the vendors will garner much of the virtual limelight. They’ll battle it out across many categories to win a CX Innovation Award. \nIn doing so\, they’ll aim to dazzle our experienced judging panel\, who will evaluate their offerings across three critical criteria: Ability to Innovate\, Ability to Execute\, and Ability to Improve Experience. \nAfter doing so\, our CX gurus will – during the live show – announce all the winners from across the following 14 categories: \n\nBest Enterprise Contact Center Platform\nBest Mid-Market Contact Center Platform\nBest Microsoft Teams Contact Center Solution\nBest CRM Platform\nBest Workforce Engagement Management Solution\nBest Conversational Intelligence Solution\nBest Virtual Agent Platform\nBest Customer Experience BPO\nBest CPaaS Platform\nBest Loyalty Management Platform\nBest Use of AI\nBest Use of Generative AI\nMost Innovative Product\nBest Overall CX Solution\n\nPeople & Transformation Awards\nTechnology is the cornerstone of modern customer experiences. Yet\, it’s time for the teams that implement it to broadcast their success stories and grasp the recognition they deserve. \nWith that in mind\, our people and transformation awards have swelled in size as we celebrate some of the great minds behind the best customer experiences. \nFrom three in 2023 to eight in 2024\, here are all the people and transformation awards you can apply for: \n\nCX Leader of the Year\nWomen in CX Technology\nCX Rising Star (Individual)\nCX Rising Star (Organization)\nBest Customer Experience Team of the Year\nBest CX Deployment\nBest Agent Experience Transformation\n\nHow to Get Involved\nThe CX Awards is fast becoming primetime viewing for everyone in the CX space\, as many wait on tenterhooks to submit their applications. \nAnd they’ll only have to hold their horses for a little longer\, with applications opening on Thursday\, 30th November 2023. \nFrom there\, it’s easy. Download the application form\, build a case to win\, and submit it with just a small application fee. \nThere’s lots of time to do so too\, with Wednesday\, 24th January 2024\, the deadline for applications. \nAfter\, sit back and relax as we announce the finalists and winners\, who will then receive lots of promo on CX Today as we showcase their successes to our loyal readers.
URL:https://arenacx.com/event/lights-camera-applause-cx-awards-2024-is-back/
LOCATION:CX Awards
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Lights-Camera-Applause-CX-Awards-2024-is-Back-1024x512-1.jpg
ORGANIZER;CN="cxtoday":MAILTO:team@cxtoday.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231212T080000
DTEND;TZID=UTC:20231212T170000
DTSTAMP:20260403T231833
CREATED:20231212T232213Z
LAST-MODIFIED:20231212T232213Z
UID:10000121-1702368000-1702400400@arenacx.com
SUMMARY:DigiMarCon Spain
DESCRIPTION:DigiMarCon Spain 2024 is your chance to …\n\n\nHear from some of the most audacious and thought-provoking speakers in the digital marketing\, media and advertising industry.\nGain insight into emerging strategies\, the latest innovative technologies\, and best practices to move your business to the next level.\nNetwork with thought leaders\, collaborate with your peers and build your professional network.\n\n\n\nDigiMarCon Spain\, the Premier Digital Marketing\, Media and Advertising Conference in Spain returns September 2nd to 3rd\, 2024 to the luxurious W Barcelona Hotel in Barcelona\, Spain. Join your peers in-person or online for 2 days jam packed with digital marketing best practices\, latest trends\, practical solutions\, strategy and networking.\n\nBe a part of DigiMarCon Spain 2024 and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. Top keynotes\, case studies\, strategy sessions\, networking and more! See why people keep coming back year after year to this must-attend event! Register and secure your seat today. \n\n\nThis year’s edition will feature topics such as:\n\n\n\nAccount-Based Marketing\nBehavioral & Neuromarketing\nContent Marketing\nConversational Marketing\nConversion Rate Optimization\nData Science & Big Data\nEmail Marketing\nGeo-Targeting & Proximity Marketing\n\n\n\n\nGrowth Hacking\nInbound & Outbound Marketing\nInfluencer Marketing\nMobile Marketing\nNative & Contextual Advertising\nOmnichannel Marketing\nPaid Search Marketing\nPersonalization & Privacy\n\n\n\n\nPodcast & Webinar Marketing\nPR & Cause Marketing\nPredictive Analytics & Attribution\nProgrammatic Advertising\nSales & Marketing Automation\nSearch Engine Optimization\nShopper Marketing\nSmarketing & Customer Experience\n\n\n\n\nSocial Commerce\nSocial Media Marketing\nUI / UX Design\nUser-Generated Content\nVideo Marketing\nViral & Buzz Marketing\nVisual & Voice Search\nWeb Analytics
URL:https://arenacx.com/event/digimarcon-spain/
LOCATION:W Barcelona Hotel\, Plaça Rosa Del Vents 1\, Final\, Pg. de Joan de Borbó\, Barcelona\, 08039\, Spain
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Spain.png
ORGANIZER;CN="DigiMarCon":MAILTO:info@digimarcon.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231215
DTSTAMP:20260403T231833
CREATED:20231208T170403Z
LAST-MODIFIED:20231208T170403Z
UID:10000064-1702339200-1702598399@arenacx.com
SUMMARY:The Future of the Contact Center
DESCRIPTION:Why Attend\n\nAs we wrap up 2023\, how can we learn from our mistakes\, replicate our successes and create a roadmap for future success? The Future of the Contact Center event will cover all things CX\, from the highs to the lows\, ensuring that our strategy going forward will stand the test of time. \nBy analyzing their greatest successes and pinpointing chronic mistakes\, companies can better understand their contact center operations and make efforts to continuously optimize in 2024. \nThis event will act as a year-in-review\, covering all of the key trends\, challenges and opportunities we saw over the past year. It will also highlight a path forward — discussing the necessary resources\, strategies and adjustments that must be made to secure a more prosperous future.
URL:https://arenacx.com/event/the-future-of-the-contact-center/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/future-of-contact-center.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260403T231833
CREATED:20231210T143447Z
LAST-MODIFIED:20231210T143447Z
UID:10000105-1702339200-1702425599@arenacx.com
SUMMARY:Genesys Leadership Forum
DESCRIPTION:The Genesys Leadership Forum\, hosted by O2E\, is a timely opportunity to join your peers from other leading brands for an afternoon of networking and knowledge-sharing about leading CX trends and the future of AI innovations. \nJoin Genesys for an invitation-only luncheon to learn more about how to use AI to improve customer service and experience.
URL:https://arenacx.com/event/genesys-leadership-forum/
LOCATION:O2E Headquarters\, 887 Great Northern Way suite 301\, Vancouver\, British Columbia\, V5T 4T5\, Canada
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/genesys.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260403T231833
CREATED:20231210T135834Z
LAST-MODIFIED:20231210T135834Z
UID:10000101-1702339200-1702425599@arenacx.com
SUMMARY:Overcoming 5 leading retail challenges of the holiday season
DESCRIPTION:CX practitioners face and overcome many challenges throughout the year\, but this holiday season there are only five things on their minds. \nThat is according to a survey conducted by Verint\, which saw more than 400 retail industry executives share how they are planning to meet the annual surge in demand that occurs ahead of the holiday season. \nJoin us on December 12 when we find out about the AI-powered innovations that are making CX dreams come true this holiday season. Featuring Verint’s senior director\, Imogen Wethered and VP of experience management and analytics Daniel Ziv\, this webinar will cover expediting the hiring process\, empowering customers through advanced chatbot solutions and creating harmonious connections between channels\, data and experiences. \nJoin us to explore: \n\nWays retailers can leverage AI-powered solutions to automate and speed the hiring process and find the best candidates.\nHow to empower customers to self-serve with sophisticated chatbots.\nStrategies to connect channels\, data and experiences to deliver an exceptional customer experience across all customer touchpoints.
URL:https://arenacx.com/event/overcoming-5-leading-retail-challenges-of-the-holiday-season/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/holiday.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260403T231833
CREATED:20231130T212508Z
LAST-MODIFIED:20231214T204211Z
UID:10000043-1702339200-1702425599@arenacx.com
SUMMARY:Employee Listening in the Intelligence Age
DESCRIPTION:Your employees work hard to bring your brand promise to life but can often face obstacles that make it difficult to deliver. Empower your employees to speak up\, point out these obstacles\, and work together to solve them—a modern approach to employee experience called employee activation. \n\nJoin Kathi Enderes and Julia Bersin from The Josh Bersin Company for a discussion about employee activation\, why it’s important\, and how to get started. In this webinar\, they’ll address: \n\n\nThe current state of work for organizations and employees\, and why advancing your listening strategy toward activation is critical\nThe importance of fostering a culture that promotes sharing obstacles\, ideas\, suggestions\, and solutions in day-to-day operations\nLaying the groundwork for an effective employee activation program within your organization
URL:https://arenacx.com/event/employee-listening-in-the-intelligence-age/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Orange-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260403T231833
CREATED:20231128T144502Z
LAST-MODIFIED:20231214T204321Z
UID:10000029-1702339200-1702425599@arenacx.com
SUMMARY:AI/CX Virtual Summit 2023
DESCRIPTION:We’re thrilled to invite you to a free\, groundbreaking virtual event that promises to redefine the landscape of Customer Experience (CX) through the lens of Artificial Intelligence (AI). \nRegister now for an exclusive experience that combines insight\, innovation\, and interaction! \nWhy you can’t miss the AI/CX Summit:\n\n Keynote Speaker: Matt Dixon\, NY Times Bestseller and authority in CX.\n 30+ Esteemed Speakers: Jess Cervellon\, Nate Brown\, Justin Robbins\, Deon Nicholas (that’s me!)\, and many more.\n 3 Session Tracks: Covering 15+ hours of vital AI/CX content\, with a focus on tech\, saas\, ecom\, and retail industries.\n\nWho Should Attend? Anyone and everyone involved in CX\, support\, service\, technology\, and beyond. Whether you’re a established expert or an AI novice\, this event is tailored for everyone! \n\nHow to Join?\n\nRegister: It’s free! Click the “Register For Free” button\, fill in your details\, and voilà!\nStay Updated: Keep an eye on your inbox for the latest updates on speakers and topics.\nPlan Your Day: Mark your calendar for December 12th and pick the sessions that intrigue you the most.\nEngage and Enjoy: Participate in community chats\, interact with peers\, and absorb invaluable insights.\n\nCan’t Attend Live? No problem! All sessions will be available on-demand post-event for registered attendees. \n Don’t miss out on this extraordinary opportunity to explore the dynamic world of AI and CX. Click here to secure your spot now! \nExcited to see you there!
URL:https://arenacx.com/event/ai-cx-virtual-summit-2023/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Yellow.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231207
DTEND;VALUE=DATE:20231208
DTSTAMP:20260403T231833
CREATED:20231130T211922Z
LAST-MODIFIED:20231214T204409Z
UID:10000042-1701907200-1701993599@arenacx.com
SUMMARY:Medallia Connect: Amsterdam
DESCRIPTION:Join us at Medallia Connect: Amsterdam\n\n\nSecure your spot for an exciting event on 7 December*. Gain valuable insights\, engage in meaningful discussions and leave with actionable takeaways to enhance your customer experience strategies. Don’t miss this opportunity to network and connect with your peers. \nWe look forward to welcoming you to this inspiring event!\n*There are only limited seats available as this is an exclusive invite only event\, be sure to register today.
URL:https://arenacx.com/event/medallia-connect-amsterdam/
LOCATION:Huis Bartolotti\, Herengracht 170\, Amsterdam\, 1016 BP\, Netherlands
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231206T080000
DTEND;TZID=UTC:20231206T170000
DTSTAMP:20260403T231833
CREATED:20231027T112704Z
LAST-MODIFIED:20231116T194557Z
UID:10000003-1701849600-1701882000@arenacx.com
SUMMARY:Achieve organizational success
DESCRIPTION:Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s\, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries\, but also the leap into electronic typesetting\, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages\, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
URL:https://arenacx.com/event/achieve-organizational-success/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
CATEGORIES:resources
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/10/How-it-works-Featured.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231206
DTEND;VALUE=DATE:20231207
DTSTAMP:20260403T231833
CREATED:20231130T211342Z
LAST-MODIFIED:20231214T204507Z
UID:10000041-1701820800-1701907199@arenacx.com
SUMMARY:AI: The good\, the bad\, and the critical ingredient for CX success
DESCRIPTION:Join us for an interactive discussion with Babak Hodjat\, the inventor of the technology behind Apple’s Siri and current CTO-AI\, at Cognizant Technologies\, as we discuss AI’s capabilities and limitations today\, (realistic) expectations of its future\, and how it will continue to revolutionize customer and employee experiences. Including: \n\nWays businesses are using AI today\, and how they will be affected by its quick evolution\nConsiderations when implementing AI tools into your business\nThe impact AI has (and will have) on strategic decision making and business outcomes\nAI’s future in CX and how Medallia plans to lead the charge
URL:https://arenacx.com/event/ai-the-good-the-bad-and-the-critical-ingredient-for-cx-success/
LOCATION:NV
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231206
DTEND;VALUE=DATE:20231207
DTSTAMP:20260403T231833
CREATED:20231117T071749Z
LAST-MODIFIED:20231117T090700Z
UID:10000004-1701820800-1701907199@arenacx.com
SUMMARY:The Future of CX is here
DESCRIPTION:Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s\, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries\, but also the leap into electronic typesetting\, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages\, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
URL:https://arenacx.com/event/the-future-of-cx/
LOCATION:Classy Founder\, 2378 Coventry Court\, Gulfport\, MS\, 39501\, United States
CATEGORIES:resources
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/10/cxhubpress.jpg
END:VEVENT
END:VCALENDAR