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X-WR-CALDESC:Events for ArenaCX
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DTSTART;VALUE=DATE:20241021
DTEND;VALUE=DATE:20241024
DTSTAMP:20260525T024820
CREATED:20231208T205939Z
LAST-MODIFIED:20231214T201407Z
UID:10000081-1729468800-1729727999@arenacx.com
SUMMARY:GovCC: 22nd Annual Customer Contact Week for Government
DESCRIPTION:Transform Customer Experience by Integrating Contact Centers and Digital Services for a Seamless Interaction\n\n\n\nAcross Government\, the Customer Service industry is shifting\, focusing on ways to simplify the way citizens interact with government departments through AI\, self-service\, digital optimisation and more.\nDespite great achievements in improving the overall citizen journey\, we still see increasingly high call volumes. This is in part due to the complexity of government departments\, their responsibilities and the struggles in communicating which departments own which specific service to the public.\nExamining the drive to digitise services\, the move to give citizens the power to self-serve\, the tools to unlock the opportunities of technology and so much more – the opportunity\, scope and challenges facing Customer Contact leaders in Government has never been greater as they look at new ways to delivery continuous improvement and equitable services access.\nGovCC – Customer Contact Week for Government returns in 2024 to provide case studies\, debates\, deep dives\, insights\, and solutions to the 4 critical areas Government Customer Contact Leaders must tackle:\n⭑ Transformation & Delivery of Service\n⭑ Digital Citizen Experience\n⭑ Operations Excellence\n⭑ Leadership & Employee Experience\nWith 40 + sessions and speakers from Australia and New Zealand’s government departments and organisations\, GovCC 2024 will explore the latest developments. As the ONLY event dedicated to bringing together all levels of government to explore customer contact\, this event is the place to be to discover the different strategies and approaches to customer excellence across ANZ and unlock new tools and ideas to transform your own operations.\n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/govcc-22nd-annual-customer-contact-week-for-government/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/goverment.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241007
DTEND;VALUE=DATE:20241010
DTSTAMP:20260525T024820
CREATED:20231208T205042Z
LAST-MODIFIED:20231208T205042Z
UID:10000079-1728259200-1728518399@arenacx.com
SUMMARY:CCW Europe Summit
DESCRIPTION:BRINGING TOGETHER THE CONTINENT’S BRIGHTEST AND MOST PROGRESSIVE CX MINDS UNDER ONE ROOF\n\n\n\n2024 is the year to be the disruptor\, not the disrupted. Next October\, the CCW Europe Summit returns to bring you insights from businesses at the leading edge of customer engagement\, from early use cases in generative AI to unreleased industry research. Over the course of the 3-day summit\, we will be taking CCW to a whole new level with Europe’s first and only cross-industry Customer Management Disrupt-a-Thon\, a lavish awards ceremony\, new learning formats\, 100+ new expert speakers and a deeper-dive lens on the ‘how’ of customer excellence.\n\nJoin us to build invaluable relationships with your industry peers and hear the latest and greatest implementation strategies to diversify in the face of competition\, hyper-accelerate efficiencies and harness the limitless power of automation and AI to solve complex customer and business needs once and for all.\n\n\n\nVIEW THE 2023 AGENDA\n\n\n\n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/ccw-europe-summit/
LOCATION:The Passenger Terminal & Mövenpick Hotel\, Piet Heinkade 11\, Amsterdam\, 1019 BR\, Netherlands
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/amsterdam.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240814
DTEND;VALUE=DATE:20240817
DTSTAMP:20260525T024820
CREATED:20231208T204055Z
LAST-MODIFIED:20231208T204055Z
UID:10000077-1723593600-1723852799@arenacx.com
SUMMARY:CCW Executive Exchange August 2024
DESCRIPTION:The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible.\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/ccw-executive-exchange-august-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/LA.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240717
DTEND;VALUE=DATE:20240720
DTSTAMP:20260525T024820
CREATED:20231208T203314Z
LAST-MODIFIED:20231208T203314Z
UID:10000075-1721174400-1721433599@arenacx.com
SUMMARY:Chief Experience Officer Exchange July 2024
DESCRIPTION:Welcome to Chief Experience Officer Exchange\nThe CXO Exchange is an invitation-only event is built for today’s senior CX Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible. \nPriorities have shifted\, new challenges have emerged and the CX function has to now modernize at an unprecedented rate. \nJoin us for a unique benchmarking and solution sourcing opportunity from St. Louis!\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/chief-experience-officer-exchange-july-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Memphis.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240716
DTEND;VALUE=DATE:20240720
DTSTAMP:20260525T024820
CREATED:20231130T205822Z
LAST-MODIFIED:20231208T202715Z
UID:10000039-1721088000-1721433599@arenacx.com
SUMMARY:Customer Contact Week Asia
DESCRIPTION:The 14th Customer Contact Week Asia 2023 (CCW Asia 2023) concluded with resounding success. \nWe are delighted to share that this year’s conference welcomed close to 200 attendees\, reflecting the growing interest and importance of customer contact in the Asian market. It is noteworthy that 80% of the attendees were directors or held higher positions\, highlighting the calibre of professionals who graced the event. \nWe were honoured to have representatives from esteemed companies such as AIG\, A.P. Moller-Maersk\, CPF Board\, ANZ\, Johnson & Johnson\, DSKH\, Frasers Hospitality\, Ikano Retail (IKEA)\, M1\, U Mobile\, and many more attend CCW Asia. The collective expertise and diverse perspectives brought by these companies made CCW Asia 2023 an enriching and insightful experience for all. \n\n\n\n\n\n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/customer-contact-week-asia/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/asia.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240603
DTEND;VALUE=DATE:20240607
DTSTAMP:20260525T024820
CREATED:20231206T200431Z
LAST-MODIFIED:20231214T202502Z
UID:10000059-1717372800-1717718399@arenacx.com
SUMMARY:Customer Contact Week Las Vegas
DESCRIPTION:Elevate Your CX Strategy at the World’s #1 Customer Contact Event Series\nJoin world-class customer contact and CX leaders at the must-attend global event\, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content\, expert insights\, and innovative solutions. \nOver 25 Years of Connecting CX Industry Leaders\nCustomer Contact Week is a premier platform for groundbreaking solutions\, innovative ideas\, and best practices essential for contact center and CX executives. \nThe CCW Expo is Your Gateway to Customer Contact Innovation\nImmerse yourself in cutting-edge customer contact strategies\, forge meaningful connections with top industry professionals\, and embark on a journey to discover the future of customer experience. Don’t wait! Register now and prepare to be inspired by the unparalleled opportunities at the world’s largest customer contact expo. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/customer-contact-week-las-vegas/
LOCATION:Caesars Forum Las Vegas\, 3911 S Koval Ln\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240515
DTEND;VALUE=DATE:20240518
DTSTAMP:20260525T024820
CREATED:20231208T200313Z
LAST-MODIFIED:20231208T200313Z
UID:10000071-1715731200-1715990399@arenacx.com
SUMMARY:Chief Experience Officer Exchange
DESCRIPTION:Welcome to Chief Experience Officer Exchange\nThe CXO Exchange is an invitation-only event is built for today’s senior CX Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible. \nPriorities have shifted\, new challenges have emerged and the CX function has to now modernize at an unprecedented rate. \nJoin us for a unique benchmarking and solution sourcing opportunity from St. Louis!\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/chief-experience-officer-exchange-2/
LOCATION:Marriott Grand\, 800 Washington Ave\, St. Louis\, MO\, 63101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Chief-experience.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240515
DTEND;VALUE=DATE:20240518
DTSTAMP:20260525T024820
CREATED:20231128T164412Z
LAST-MODIFIED:20231214T202642Z
UID:10000031-1715731200-1715990399@arenacx.com
SUMMARY:Chief Experience Officer Exchange
DESCRIPTION:Another popular pick from Customer Contact Week Digital\, the annual Chief Experience Officer Exchange offers a chance for CXOs across the country to get together and identify solutions to their most pressing business challenges. This event is by invitation only; however\, interested leaders can request an invitation online. Past speakers and participants have included executives from Macy’s\, AMC Networks\, Mastercard\, and more. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/chief-experience-officer-exchange/
LOCATION:Marriott Grand\, 800 Washington Ave\, St. Louis\, MO\, 63101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240424
DTEND;VALUE=DATE:20240427
DTSTAMP:20260525T024820
CREATED:20231208T195539Z
LAST-MODIFIED:20231208T195539Z
UID:10000070-1713916800-1714175999@arenacx.com
SUMMARY:CCW for BFSI Exchange
DESCRIPTION:Welcome to the CCW for BFSI Exchange\nThe CCW for BFSI Exchange is an invitation-only event built for senior customer experience leaders from the banking\, financial services\, and insurance (BFSI) industry spectrum to benchmark\, share ideas\, and identify solutions to critical business challenges. \nBanking and financial services companies face a growing number of challenges\, from rapid digitalization to increased mobility and the emergence of new competitors leveraging the latest technological advances for aggressive industry disruption. Effective customer management is crucial in financial services\, particularly as consumers continue to struggle with the lingering effects of the pandemic. \nJoin us for a unique benchmarking and solution sourcing opportunity with the tools you need to meet today’s changing customer expectations! \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/ccw-for-bfsi-exchange/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/arizona.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240304
DTEND;VALUE=DATE:20240307
DTSTAMP:20260525T024820
CREATED:20231208T172423Z
LAST-MODIFIED:20231208T172423Z
UID:10000067-1709510400-1709769599@arenacx.com
SUMMARY:CCW Executive Exchange March 2024
DESCRIPTION:WHY JOIN THE CCW EXECUTIVE EXCHANGE\n\n\n\nThe CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark\, connect\, and identify solutions to critical business challenges in the most efficient and effective way possible.\n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/ccw-executive-exchange-march-2024/
LOCATION:Radisson Blu\, 221 N Columbus Dr\, Chicago\, IL\, 60601\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-contact-IL.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240228
DTEND;VALUE=DATE:20240302
DTSTAMP:20260525T024820
CREATED:20231206T201319Z
LAST-MODIFIED:20231208T171820Z
UID:10000060-1709078400-1709337599@arenacx.com
SUMMARY:Customer Contact Week Australia and NZ 2024
DESCRIPTION:CCW Australia and New Zealand is returning in 2024 at the STAR on the Gold Coast\, and the focus for the year – connections that matter.  \nHere’s some of the top sessions you can look forward to: \n\nSuncorp Case Study: Introducing AI into Operations: Aligning Front End and Back End Processes By Tim Johnson\, Head of Automation\, Suncorp Group\n\nCXO Panel: Customer Contact Centre Trends & Evolutions \n\nBart Taylor\, Chief Business Transformation Officer\, Gallagher Bassett\nElisa Lurato\, Chief of Community\, Retail & Supporter Experience\, World Vision Australia\nJerome Muldoon\, Chief Customer Officer\, Compass Education\nLauren Reid\, Chief Customer Officer\, Navy Health\n\nThis is just a preview. Download the compete guide now for full list of speakers and topics \n\n\n\n\n\n\n  \n\n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/customer-contact-week-australia-and-nz-2024/
LOCATION:THE STAR GOLD COAST\, 1 Casino Dr\, Broadbeach\, Queensland\, 4218\, Australia
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/contact-week-australia.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240221
DTEND;VALUE=DATE:20240224
DTSTAMP:20260525T024820
CREATED:20231206T202601Z
LAST-MODIFIED:20231208T171600Z
UID:10000061-1708473600-1708732799@arenacx.com
SUMMARY:Costumer Contact Week Executive Exchange Emerging Tech
DESCRIPTION:WHY JOIN THE CCW EMERGING TECHNOLOGY EXCHANGE\n\n\n\nThe CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for senior-level executives as they aim to benchmark\, connect\, and share insights on emerging\, disruptive tools in order to enhance customer service delivery and stay ahead in the competitive landscape.\nBy leveraging AI\, machine learning\, VR\, AR\, IoT\, big data analytics\, blockchain\, RPA\, and voice assistants\, companies can deliver exceptional customer experiences\, streamline operations\, and drive growth. \nDon’t miss the opportunity to join top CX and customer contact leaders at the CCW Executive Exchange for Emerging Technologies this February 2024. \n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/costumer-contact-week-executive-exchange-emerging-tech/
LOCATION:Wyndham San Diego Bayside\, 1355 N Harbor Dr\, San Diego\, CA\, 92101\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-contact.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240126
DTSTAMP:20260525T024820
CREATED:20231125T142049Z
LAST-MODIFIED:20231125T145644Z
UID:10000012-1705968000-1706227199@arenacx.com
SUMMARY:Customer Contact Week 2024
DESCRIPTION:Join the epicenter of customer contact innovation at Customer Contact Week Winter 2023\, where industry leaders\, visionaries\, and CX professionals converge to redefine the future of customer experiences. This immersive event\, scheduled for 23-25 January 2024\, promises a dynamic blend of insights\, technologies\, and strategies to elevate your customer engagement game. \nKey Highlights:\nVisionary Keynotes: Immerse yourself in thought-provoking talks by industry luminaries\, offering deep insights into the latest CX trends\, challenges\, and transformative solutions. \nInteractive Workshops: Engage in hands-on workshops led by CX experts\, providing practical tools and strategies to revolutionize your customer contact approach. \nTechnology Showcases: Explore cutting-edge solutions and innovations from leading providers\, gaining firsthand experience of the tools reshaping the customer contact landscape. \nSpeakers include: \n\nStacey Armijo\, Chief Experience Officer at Amplify Credit Union\nKriti Anand\, VP\, Digital Products\, Commerce Bank\nStacy Blakley\, Director\, Customer Success & Global Transformation\nMonica Ford\, Senior Director\, Client Experience & Client Development\, Louis Vuitton\nMany\, many more!\n\nDon’t miss your chance to be at the forefront of customer contact excellence. Customer Contact Week Winter 2023 is your ticket to unlocking the strategies and technologies that will shape the future of customer experiences. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/customer-contact-week-2024/
LOCATION:Renaissance Austin Hotel\, 9721 Arboretum Boulevard\, Austin\, TX\, 78759\, United States
CATEGORIES:Contact Center
ATTACH;FMTTYPE=image/jpeg:https://arenacx.com/wp-content/uploads/2023/11/Customer-Contact-Week-2024-CX-Today-Events.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231215
DTSTAMP:20260525T024820
CREATED:20231208T170403Z
LAST-MODIFIED:20231208T170403Z
UID:10000064-1702339200-1702598399@arenacx.com
SUMMARY:The Future of the Contact Center
DESCRIPTION:Why Attend\n\nAs we wrap up 2023\, how can we learn from our mistakes\, replicate our successes and create a roadmap for future success? The Future of the Contact Center event will cover all things CX\, from the highs to the lows\, ensuring that our strategy going forward will stand the test of time. \nBy analyzing their greatest successes and pinpointing chronic mistakes\, companies can better understand their contact center operations and make efforts to continuously optimize in 2024. \nThis event will act as a year-in-review\, covering all of the key trends\, challenges and opportunities we saw over the past year. It will also highlight a path forward — discussing the necessary resources\, strategies and adjustments that must be made to secure a more prosperous future. \n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/the-future-of-the-contact-center/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/future-of-contact-center.png
END:VEVENT
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