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X-WR-CALNAME:ArenaCX
X-ORIGINAL-URL:https://arenacx.com
X-WR-CALDESC:Events for ArenaCX
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BEGIN:VTIMEZONE
TZID:UTC
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TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20220101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250325
DTEND;VALUE=DATE:20250327
DTSTAMP:20260507T003408
CREATED:20231209T212132Z
LAST-MODIFIED:20231214T201209Z
UID:10000091-1742860800-1743033599@arenacx.com
SUMMARY:The Customer Show Asia 2025
DESCRIPTION:We are honoured to have brought together over 1\,200 unique qualified customer leaders with 50% from higher management\nto The Customer Show Asia 2023 and we look forward to meeting you in 2025! \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/the-customer-show-asia-2025/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/the-costumer-show-asia.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241203
DTEND;VALUE=DATE:20241205
DTSTAMP:20260507T003408
CREATED:20231209T221246Z
LAST-MODIFIED:20231209T221246Z
UID:10000100-1733184000-1733356799@arenacx.com
SUMMARY:CX Healthcare East
DESCRIPTION:HUMANIZE YOUR EXPERIENCES\, DELIVER  EXCEPTIONAL CARE AND ACHIEVE SUPERIOR HEALTH OUTCOMES FOR ALL\n\n\nThe CX Healthcare Exchange is back for its East edition this December at the Le Méridien Dania Beach at Fort Lauderdale Airport\, for two days of exclusive content and insights. Our extensive faculty of C-level executives\, experienced experts\, and equity specialists will uncover an array of lessons\, learnings\, and insights most pressing for the Healthcare industry in today’s digital world. \nThroughout the conference\, our panels will delve into significant internal issues for healthcare executives. From patient centricity and whole health\, balancing human and digital\, making investments with longevity\, and caring for caregivers\, there are a multitude of challenges we are looking to help you address. \nRequest your invitation today for the chance to join the greatest experience minds in healthcare and redefine your experience strategy. \n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-healthcare-east/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-healthcare-florida.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241119
DTEND;VALUE=DATE:20241123
DTSTAMP:20260507T003408
CREATED:20231208T210358Z
LAST-MODIFIED:20231208T210358Z
UID:10000082-1731974400-1732319999@arenacx.com
SUMMARY:CX Asia Week 2024
DESCRIPTION:CX Asia Week 2024 is the leading platform bringing the region’s CX leaders together to deliver a bigger CX impact by championing customer intelligence\, fostering customer loyalty and optimizing’s CX strategies to do more with less. \nKey Themes: \n\nDebunking the Concept of Hyper-Personalization\nThe Power of Real-Time Customer Experience\nMoving Beyond Bots and Creating Meaning\nEmpathy and Emotional Intelligence in CX\nCustomer Data and Privacy\nCommunity-Driven and Sustainable Customer Experience\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-asia-week-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Singapore.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241105
DTEND;VALUE=DATE:20241107
DTSTAMP:20260507T003408
CREATED:20231210T141254Z
LAST-MODIFIED:20231210T141254Z
UID:10000103-1730764800-1730937599@arenacx.com
SUMMARY:All Access: Future Contact Center Trends & Technology APAC 2024
DESCRIPTION:As businesses in the Asia-Pacific (APAC) region strive to elevate their CX strategies\, the need for future-ready contact centers is more pressing than ever. According to a recent study by Frost & Sullivan\, the APAC contact center market is projected to reach a staggering $60 billion by 2025\, driven by factors such as rising customer expectations\, increasing digital adoption\, and the growing demand for omnichannel support. \nHowever\, unlocking the full potential of future-ready contact centers comes with its share of challenges. Staying abreast of technological advancements\, bridging the skills gap\, and striking the right balance between automation and human interaction are among the key hurdles. \nJoin All Access: The Future Contact Centers Trends & Technology APAC where we address\nthese challenges and provide a platform for industry leaders\, experts\, and innovators to\nshare insights and solutions. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-future-contact-center-trends-technology-apac-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/future-contact.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241008
DTEND;VALUE=DATE:20241010
DTSTAMP:20260507T003408
CREATED:20231209T220858Z
LAST-MODIFIED:20231209T220858Z
UID:10000099-1728345600-1728518399@arenacx.com
SUMMARY:CX BFSI USA
DESCRIPTION:LONG LIVE CUSTOMER EXCELLENCE\nPersonalized • Secure • Innovative\n\n\nWelcome to the 10th edition of the CX Exchange for Banking\, Financial Services and Insurance! When the Exchange launched a decade ago\, it was right at the cusp of challenger banks and insurtechs entering the scene to shake the mould of what the financial experience should look like. Today\, we are living in a digitized ecosystem with constantly connected customers who seek the speed and convenience of Amazon\, but the personal touch and advise of a first-class hotel. To stay relevant in this ever-changing digital world\, CX leaders need to deliver both\, whilst simultaneously always staying one step ahead.\n\nFurthermore\, we live in uncertain financial times\, where CX leaders need to fight hard to prove the worth of new investments\, and even demonstrate why CX is needed in the first place. As customers become increasingly demanding about where and how they want to be met\, it all comes down to delivering secure\, personalized and innovate experiences fit for an unknown future.\n \nJoin us this October as CX leaders from across the space come together to benchmark how to not only keep the field of CX alive\, but make it the gamechanger for organizations seeking to differentiate themselves in increasingly disloyal times.\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-bfsi-usa/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-miami.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241008
DTEND;VALUE=DATE:20241010
DTSTAMP:20260507T003408
CREATED:20231208T205524Z
LAST-MODIFIED:20231208T205524Z
UID:10000080-1728345600-1728518399@arenacx.com
SUMMARY:All Access: Customer Data Analytics APAC 2024
DESCRIPTION:APAC businesses need customer data analytics to deliver best in class customer experiences\, but many are facing challenges in collecting\, integrating\, analyzing\, and acting upon customer data. \nA McKinsey study found that data-driven companies are more likely to succeed financially\, including making more profit\, growing revenue\, and pleasing customers. However\, only 23% of APAC businesses say they are using customer data effectively to improve their customer experience. The unique challenges of the Asia-Pacific region\, such as its diverse customer base\, complex regulations\, and rapidly changing technology\, make it difficult to collect\, manage\, and analyze customer data efficiently. \nAll Access: Customer Data Analytics addresses these challenges and provides actionable solutions to data integration\, quality management\, and collection challenges.  \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-customer-data-analytics-apac-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Apac.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240911
DTEND;VALUE=DATE:20240913
DTSTAMP:20260507T003408
CREATED:20231209T220458Z
LAST-MODIFIED:20231209T220458Z
UID:10000098-1726012800-1726185599@arenacx.com
SUMMARY:CX Retail USA Exchange
DESCRIPTION:Customer Excellence In The Experiential & Hybrid Era Of Retail\n\n\nJoin fellow CX leaders from some of the USA’s biggest brands\, for this year’s CX Retail Exchange.\n\n\nAmidst an increasingly volatile and unpredictable retail environment\, leaders in the space are finding innovative new ways to adapt and drive their brands forwards whilst maintaining strong CX at their core! From streamlining operations in a tightening economy\, to meeting new shopping expectations in the post-COVID era; from driving strong employee experience\, to leveraging new advancements in technology and data analytics– now is the time to come together and share their innovative strategies and solutions from the cutting edge of retail.\n  \n\n\n\n\n\n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-retail-usa-exchange/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-retail-usa.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240910
DTEND;VALUE=DATE:20240912
DTSTAMP:20260507T003408
CREATED:20231208T204411Z
LAST-MODIFIED:20231208T204411Z
UID:10000078-1725926400-1726099199@arenacx.com
SUMMARY:All Access: Customer Insights & Data Analytics 2024
DESCRIPTION:Amid growing customer expectations and budget pressures in uncertain economic times\, customer insights and data analytics are becoming increasingly vital. They help create personalized experiences that delight customers and prove the value of CX initiatives on the bottom line.\n\nJoin All Access: Customer Insights & Data Analytics to learn the insights and strategies required to make informed decisions and deliver exceptional customer experiences\, ultimately fostering business growth and success. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-customer-insights-data-analytics-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/data-analytics.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240909
DTEND;VALUE=DATE:20240911
DTSTAMP:20260507T003408
CREATED:20231209T220108Z
LAST-MODIFIED:20231209T220108Z
UID:10000097-1725840000-1726012799@arenacx.com
SUMMARY:CX Travel and Hospitality
DESCRIPTION:DESIGN THE FUTURE OF TRAVEL & HOSPITALITY:\nREBUILD TRUST\, INSPIRE GROWTH\, PRIORITISE POSITIVE CHANGE\n\n\nJoin us as we celebrate the return of the Customer Experience Exchange for Travel and Hospitality in 2023 – an invitation-only event where CX leaders from top travel\, tourism\, leisure\, and hospitality brands will meet in London\, for 2 days of thought-provoking content\, networking\, and knowledge sharing.\n\n\n\nWhile regaining the customer’s trust is particularly difficult in the current climate\, discuss how best to aid long-term business growth by tapping into new pools of target customers.\nJoin experts in considering innovative strategies based around creating excellent experiences while balancing sustainability and cost considerations\, with a new generation of consumers in mind\, as well as the socio-economic variables that drive the emerging socially conscious customer’s needs.\nHear from CX experts on new methods to optimise your human agents while investigating innovations such as AI tools\, cloud solutions\, omnichannel and IVR.\nTake the first step to transforming your company and department culture and discover proven business models from peers in the industry. Explore how to best listen to your customers’ needs to ensure they are met.\n\n\n\nThe Customer Experience team look forward to welcoming you in September!\n  \n\n\n\n\n\n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-travel-and-hospitality/
LOCATION:HILTON LONDON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-travel-hospitality.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240813
DTEND;VALUE=DATE:20240815
DTSTAMP:20260507T003408
CREATED:20231208T203623Z
LAST-MODIFIED:20231208T203623Z
UID:10000076-1723507200-1723679999@arenacx.com
SUMMARY:All Access: CX Financial Services 2024
DESCRIPTION:Customer experience in financial services can vary greatly from one institution to another. Some providers offer a seamless\, convenient\, and personalized experience that meets customer needs and expectations. Others struggle to provide even basic services in a way that satisfies customers. \nOutdated systems\, lack of personalized attention and data privacy and ethics concerns often hinder the customer experience. As a result\, financial service providers with a strong customer experience have a significant advantage over those that do not. \nAll Access: CX in Financial Services will center on enhancing customer experience and fostering loyalty via personalized approaches\, digital transformation\, and voice of the customer (VoC) strategies.” \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-cx-financial-services-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Financial.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240709
DTEND;VALUE=DATE:20240711
DTSTAMP:20260507T003408
CREATED:20231208T201636Z
LAST-MODIFIED:20231208T201636Z
UID:10000074-1720483200-1720655999@arenacx.com
SUMMARY:All Access: Future Contact Centers 2024
DESCRIPTION:Contact centers must evolve to meet rising customer expectations and leverage technology to transform their operations. \nThe future of contact centers will be defined by those that embrace AI for efficiency\, remote\nwork for flexibility\, and omnichannel support for convenience. Striking a balance between\nautomation and human touch\, ensuring data security\, and promoting employee well-being\nwill be essential for success. \nThose who adapt to the changing contact center landscape will not only meet but exceed\ncustomer expectations in the digital era.\n\nJoin All Access: Future Contact Centers for thought-provoking discussions from industry\nexperts on how to create the next generation of contact centers. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-future-contact-centers-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/contact-center.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240708
DTEND;VALUE=DATE:20240710
DTSTAMP:20260507T003408
CREATED:20231209T215632Z
LAST-MODIFIED:20231209T215632Z
UID:10000096-1720396800-1720569599@arenacx.com
SUMMARY:CX Retail UK
DESCRIPTION:Changing The Rules Of The Retail Game\n\n\nA warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights\, discussions\, and the benchmarking of new era of customer excellence. \nWhen the event launched a decade ago there were no self-service check-outs\, QR codes were non-existent\, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce\, retailers are second-guessing their returns policies\, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip\, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing\, others are opening\, and we are seeing an evolution of the high street take place\, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail! \nJoin the CX Retail Exchange to be a part of the next wave of retail excellence\, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with\, how they will do so\, and where they will spend their money in 2023. \n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-retail-uk/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-retail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240708
DTEND;VALUE=DATE:20240710
DTSTAMP:20260507T003408
CREATED:20231130T210644Z
LAST-MODIFIED:20231130T210644Z
UID:10000040-1720396800-1720569599@arenacx.com
SUMMARY:CX Retail Exchange
DESCRIPTION:Changing The Rules Of The Retail Game\n\n\nA warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights\, discussions\, and the benchmarking of new era of customer excellence. \nWhen the event launched a decade ago there were no self-service check-outs\, QR codes were non-existent\, and same-day delivery was unheard of. Fast-forward to today and 10% of all e-commerce spending is done via social commerce\, retailers are second-guessing their returns policies\, and there are grocery stores that have even started introducing “slow” shopping lanes for those customers who still seek human interaction along their shopping journey. It is an exciting time for retail with innovation at every fingertip\, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing\, others are opening\, and we are seeing an evolution of the high street take place\, placing experience at the heart of everything retail stands for. This is no doubt the time to be a CX leader in retail! \nJoin the CX Retail Exchange to be a part of the next wave of retail excellence\, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with\, how they will do so\, and where they will spend their money in 2023. \n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-retail-exchange/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240618
DTEND;VALUE=DATE:20240620
DTSTAMP:20260507T003408
CREATED:20231208T201258Z
LAST-MODIFIED:20231208T201258Z
UID:10000073-1718668800-1718841599@arenacx.com
SUMMARY:All Access: Customer Loyalty 2024
DESCRIPTION:It’s a fact: a mere 5% boost in customer retention can translate into a staggering 25% to 95% surge in your bottom line\, demonstrating the undeniable link between customer loyalty\, customer experience\, and business success. By investing in CX initiatives designed to foster loyalty\, you open doors to remarkable profitability gains\, bolstered customer retention\, and overarching business expansion. However\, the key challenges in achieving consumer loyalty lie in understanding the evolving needs of customers\, creating a seamless and consistent experience across all touch points\, and effectively leveraging data to personalize interactions.  \nAll Access: Customer Loyalty will explore the latest strategies to overcome these challenges. Join us to revolutionize your approach to customer loyalty and position your brand at the forefront of your industry. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-customer-loyalty-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/costumer-loyalty.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240612
DTEND;VALUE=DATE:20240614
DTSTAMP:20260507T003408
CREATED:20231208T200707Z
LAST-MODIFIED:20231208T200707Z
UID:10000072-1718150400-1718323199@arenacx.com
SUMMARY:All Access: Customer Contact Week Digital ANZ 2024
DESCRIPTION:As customer expectations continue to evolve at a rapid pace\, organizations must embrace agility and adapt swiftly to meet the demands of today’s discerning consumers. A staggering 66% of customers now anticipate a deep understanding of their individual needs and expectations from the companies they interact with. In this dynamic landscape\, contact centers play a pivotal role in shaping customer experiences. \nOperating in a hybrid work environment\, contact centers must leverage a blend of talent\, automation\, effective communication channels\, and a proactive approach to problem-solving to enhance both operational efficiency and customer satisfaction. The democratization of technology has opened up a world of possibilities\, making innovation more accessible and exciting than ever before.  \nAll Access: Customer Contact Week ANZ will delve into these critical topics\, equipping you with the insights and strategies needed to navigate the evolving customer landscape and achieve success in 2024 and beyond. Join us as we explore the latest trends\, best practices\, and innovative solutions for empowering contact centers to excel in the new era of customer engagement. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-customer-contact-week-digital-anz-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/all-access.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240612
DTEND;VALUE=DATE:20240613
DTSTAMP:20260507T003408
CREATED:20231215T220109Z
LAST-MODIFIED:20231215T220109Z
UID:10000130-1718150400-1718236799@arenacx.com
SUMMARY:CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
DESCRIPTION:LET’S BUILD BETTER EXPERIENCES FOR YOUR CUSTOMERS\nAttendees at the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have transformed their strategies to meet customer demands and are reaping the rewards of loyalty as a result. \nYou’ll be witness to 30 world class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts\, you’ll come away armed with all the tools\, techniques and insight you need to implement effective and successful long-term customer engagement strategies. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/customer-engagement-transformation-conference/
LOCATION:THE BREWERY\, 52 Chiswell Street\, London\, EC1Y 4SD\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/Events-Bright-Green.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240520
DTEND;VALUE=DATE:20240522
DTSTAMP:20260507T003408
CREATED:20231209T215128Z
LAST-MODIFIED:20231209T215128Z
UID:10000095-1716163200-1716335999@arenacx.com
SUMMARY:CX BFSI USA (West)
DESCRIPTION:Advancing Engagement and Connection in a New Era of Customer Excellence\n\n\nWelcome to the 10th annual CX Exchange for Banking\, Financial Services and Insurance. 10 years of CX innovation\, digitization and enhanced experiences reaching new heights and leaders aiming for the stars to test the boundaries of innovation.\n\nIn the face of the looming recession and the aftermath of the pandemic\, are you the CX leader leading the march towards placing customers at the heart of the organization and guaranteeing value across your business from board room to contact center?\n\nDon’t miss this annual Exchange\, where we seek to define a new era of Customer Excellence and explore how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. We look forward to welcoming you in May.\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-bfsi-usa-west/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Cx-bfsi.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240514
DTEND;VALUE=DATE:20240516
DTSTAMP:20260507T003408
CREATED:20231209T214646Z
LAST-MODIFIED:20231209T214646Z
UID:10000094-1715644800-1715817599@arenacx.com
SUMMARY:CX Healthcare West
DESCRIPTION:HUMANIZE YOUR EXPERIENCES\,\nDELIVER  EXCEPTIONAL CARE AND\nACHIEVE SUPERIOR HEALTH OUTCOMES FOR ALL\n\n\nThe CX Healthcare Exchange is back in Denver for its West edition at the Hyatt Regency Aurora\, for two days of exclusive content and insights.\nOur extensive faculty of C-level executives\, experienced experts\, and equity specialists will uncover an array of lessons\, learnings\, and insights most pressing for the Healthcare industry in today’s digital world.\n\nThroughout the conference\, our panels will delve into significant internal issues for healthcare executives. From attitudes towards patients and humanizing experiences\, leveraging employees and alleviating workforces\, to building the next generation of healthcare\, there are a multitude of challenges from the moment you step into work. Furthermore\, a variety of overarching external influences – from parent companies and governing bodies – places additional stress on our decision-makers.\n\nJoin us as we unwrap these battles through in-depth case studies\, interactive panels\, and collaborative workshops\, looking to address innovative and efficient solutions.\n\nRequest your invitation today for the chance to join the greatest experienced minds in healthcare and redefine your CX strategy.\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-healthcare-west/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-healthcare.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240422
DTEND;VALUE=DATE:20240424
DTSTAMP:20260507T003408
CREATED:20231209T214020Z
LAST-MODIFIED:20231209T214020Z
UID:10000093-1713744000-1713916799@arenacx.com
SUMMARY:CX Telecoms Global Exchange
DESCRIPTION:The CX Telecoms Global Exchange is returning- at a time where you are likely to need it most.\n\nTelecoms sits at the center of the systems and technology that we use in all aspects of our business and social lives . If customers lose connectivity\, you lose money and this means lost opportunities for CX leaders.\n\nThe digital transformation has propelled the standard of customer expectations; it is now critical for telcos to deliver seamless CX. But how do CX leaders provide the quality and speed of service that customers now expect?\nIn such a competitive landscape\, price is no longer what is going to make you stand out from your competitors. It is now the responsibility of CX to ensure that your customers remain loyal. However\, this does not come without its challenges. Whether your biggest challenges are focused on smoothly integrating technology platforms to help your CX journey\, harnessing data to predict customer needs and propel your CX\, or finding ways to increase customer retention\, loyalty and reduce churn rates\, the 2024 Global Telecoms Exchange has the answers. The Exchange will provide you with valuable insights from industry leaders about the latest trends within the telecoms industry and give you tangible takeaways to implement into your CX strategies. It’s time to close the gap between you and your competitors. Learn how to overcome business critical challenges at the 2024 CX Telecoms Global Exchange. Don’t miss out.\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-telecoms-global-exchange/
LOCATION:HILTON LONDON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-telecom.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240409
DTEND;VALUE=DATE:20240411
DTSTAMP:20260507T003408
CREATED:20231210T140756Z
LAST-MODIFIED:20231210T140756Z
UID:10000102-1712620800-1712793599@arenacx.com
SUMMARY:All Access: The AI Revolution CX 2024
DESCRIPTION:Insert summary here – max two paragraphs. Include drivers and strong USP. Don’t change the font but you can change the size if needed. Undoubtedly\, artificial intelligence stands as the future of customer experience. \nProjections indicate that the Asia Pacific region will command a substantial 43%\nshare of the global AI market by the end of 2024.  Within the diverse tapestry of cultures and\nmarkets that define APAC\, AI emerges as the linchpin\, empowering businesses to craft\nunique\, effortless\, and exceptionally efficient customer interactions. However\, amid this\npromising landscape\, formidable challenges loom\, including issues related to AI integration\,\ntrust and human collaboration. \nIntroducing All Access: AI in CX APAC\,  our content series that will delve into the\ncritical trends and challenges surrounding AI-powered CX\, offering actionable\nsolutions to facilitate successful implementation. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-the-ai-revolution-cx-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/the-ai.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240326
DTEND;VALUE=DATE:20240329
DTSTAMP:20260507T003408
CREATED:20231215T214314Z
LAST-MODIFIED:20231215T214314Z
UID:10000129-1711411200-1711670399@arenacx.com
SUMMARY:E-marketing Paris and Stratégie Clients
DESCRIPTION:All4Customer Paris – Le salon de l’Expérience Client\, du Marketing Digital\, du E-Commerce\, de la Data et de l’Intelligence Artificielle: the largest exhibition for Digital Marketing\, Customer Experience\, E-Commerce\, Data and AI in France.\nA new\, more meaningful name to represent all the products\, solutions and services for targeting\, acquiring\, getting to know\, interacting with and retaining customers\, in order to best meet the expectations of exhibitors and visitors alike\, and thus provide a comprehensive offering. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/e-marketing-paris-and-strategie-clients/
LOCATION:Paris Expo Porte de Versailles\, 1 Pl. de la Prte de Versailles\, Paris\, 75015\, France
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/Events-Light-Orange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240325
DTEND;VALUE=DATE:20240329
DTSTAMP:20260507T003408
CREATED:20231209T210724Z
LAST-MODIFIED:20231209T210724Z
UID:10000090-1711324800-1711670399@arenacx.com
SUMMARY:Chief Customer Officers (CCO) & Enterprise Leaders Summit
DESCRIPTION:Connecting the Dots:\nBuilding a Digital-First\, Customer-First Enterprise\n\n\nAmid economic uncertainties\, the ever-evolving technology landscape is fundamentally altering customer behaviour. This brings an inherent complexity in how technology is integrated within enterprises\, making it business-critical for close collaboration amongst cross-functional teams.\n\nAt the enterprise level\, visionary leaders recognise the need to break down silos in order to actualise digital-first\, customer-first strategies. Moreover\, they understand the importance of leveraging a digital workforce to support future customers\, given changing expectations across generations. \nChief Customer Officers (CCO) & Enterprise Leaders Summit brings together internal champions and enterprise leaders driving change needed for customer transformation. This premium conference is the focal point for cross-functional leaders – Customer\, Data\, Digital\, Technology\, Marketing and Operations – to break down silos and drive real change enterprise-wide.\n\nThis premium conference will take place in 2024 in the lead up to The Customer Show Asia expo\, which will take place in March 2025.\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/chief-customer-officers-cco-enterprise-leaders-summit/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cco.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240319
DTEND;VALUE=DATE:20240321
DTSTAMP:20260507T003408
CREATED:20231208T180310Z
LAST-MODIFIED:20231208T180310Z
UID:10000068-1710806400-1710979199@arenacx.com
SUMMARY:All Access: The AI Revolution CX APAC 2024
DESCRIPTION:In the ever-evolving landscape of the Asia-Pacific market\, Artificial Intelligence is emerging as a game-changer for customer experience. \nAI holds the key to transforming CX in the APAC region\, offering businesses the tools to provide personalized\, efficient\, and seamless customer interactions. This shift is crucial for companies looking to excel in the competitive APAC market\, where diversity and customer preferences pose unique challenges. \nAll Access: The AI Revolution in CX APAC  will reveal how AI can help you understand and cater to the nuances of the APAC customer base while optimizing your CX strategies. \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-the-ai-revolution-cx-apac-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/ai.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240304
DTEND;VALUE=DATE:20240306
DTSTAMP:20260507T003408
CREATED:20231209T213149Z
LAST-MODIFIED:20231209T213149Z
UID:10000092-1709510400-1709683199@arenacx.com
SUMMARY:CX BFSI UK Exchange
DESCRIPTION:THE UK’S PREMIER INVITATION-ONLY MEETING FOR CUSTOMER EXPERIENCE LEADERS IN BANKING\, FINANCIAL SERVICES & INSURANCE\nThe brand new agenda for the CX BFSI UK Exchange is here for 2024! Coming to the Hilton Syon Park\, London on 4-5 March! \nGoing beyond tech & regulation to create value & exceptional experiences. \nConfirmed brands include Barclays\, BNY Mellon\, Cashplus\, Legal & General\, Nationwide\, Natwest\, UBS\, Virgin Money & many more. \nWhat’s new for 2024? \n– Lessons From A Scaled Start-up \n– A Forward Thinking Approach To Disruption \n– AI Panel: Moving From Novelty to Practicality To Realise Value \n– Creating Vulnerable-Friendly Customer Journeys and Services \n– Spotlighting The Pivotal Partnership Between CX And Technology \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-bfsi-uk-exchange/
LOCATION:HILTON SYON PARK\, Park Rd\, Isleworth\, TW8 8JF\, United Kingdom
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-london.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240227
DTEND;VALUE=DATE:20240229
DTSTAMP:20260507T003408
CREATED:20231209T210049Z
LAST-MODIFIED:20231209T210049Z
UID:10000089-1708992000-1709164799@arenacx.com
SUMMARY:Generative AI for Marketing Summit
DESCRIPTION:Introducing the Generative AI for Marketing Summit 2024 \nThe first event for strategic marketing leaders to come together and explore the transformative technology\n\n\nGenerative AI is driving unprecedented levels of excitement and concern for marketers and creatives\, with the potential to completely upend and transform marketing workflows. \n\n\n\nFinding the right use cases\, framework and team to get you started on your Generative AI journey\nStitching together tools and models to transform your workflows and maximise value\nAugmenting creativity for content creation and unlocking new levels of insights for Hyper-personalised content generation\nDeveloping a framework for Responsible AI and navigating IP\, Copyright and Ethical Concerns\nRethinking Human-Bot interactions: The future of generative agents and avatars\nReflecting brand identity using AI to ensure a consistent and compelling brand presence across all customer touchpoints\n\n\n\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/generative-ai-for-marketing-summit/
LOCATION:Chelsea Harbour Hotel\, Chelsea Harbour Dr\, London\, SW10 0XG\, United Kingdom
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/marketing.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240226
DTEND;VALUE=DATE:20240228
DTSTAMP:20260507T003408
CREATED:20231126T214328Z
LAST-MODIFIED:20231209T212526Z
UID:10000024-1708905600-1709078399@arenacx.com
SUMMARY:CX USA Exchange
DESCRIPTION:Aligning Your Strategies to Create An Optimized\, Personalized\, And Engaging Customer Experience\n\n\nWelcome to the annual CX USA Exchange 2024! \nAre you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization\, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?\nIf you are\, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. \nWe look forward to welcoming you in February!\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/cx-usa-exchange/
LOCATION:Le Méridien\, 1825 Griffin Road\, Dania Beach\, FL\, 33004\, United States
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/11/cx-usa.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240220
DTEND;VALUE=DATE:20240222
DTSTAMP:20260507T003408
CREATED:20231208T171249Z
LAST-MODIFIED:20231208T171249Z
UID:10000066-1708387200-1708559999@arenacx.com
SUMMARY:All Access: Voice of the Customer 2024
DESCRIPTION:In a world where customer experiences determine success\, understanding the Voice of the Customer (VoC) is crucial. In fact\, 67% of customers are willing to share their feedback if they feel it will be used to improve the product or service. \nYet\, collecting\, analysing\, and acting on feedback is a challenge due to evolving expectations\, data volume\, and the lack the necessary senior management buy in to link insights to outcomes. \nAll Access: Voice of the Customer addresses these challenges head-on\, equipping you with practical solutions.   \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-voice-of-the-customer-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/voice-of-network.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240125
DTSTAMP:20260507T003408
CREATED:20231208T170905Z
LAST-MODIFIED:20231208T170905Z
UID:10000065-1705968000-1706140799@arenacx.com
SUMMARY:All Access: Predictive CX 2024
DESCRIPTION:The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact\, companies utilizing predictive analytics to enhance CX witness a notable 10% boost in customer retention. \nDespite this\, the majority of CX analytics programs still heavily depend on historical data and surveys\, resulting in delays between gaining insights and acting. \nAll Access: Predictive CX will focus on harnessing data to drive operational efficiency\, reduce churn and enhance customer satisfaction.   \nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/all-access-predictive-cx-2024/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/cx-network.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231212
DTEND;VALUE=DATE:20231213
DTSTAMP:20260507T003408
CREATED:20231210T135834Z
LAST-MODIFIED:20231210T135834Z
UID:10000101-1702339200-1702425599@arenacx.com
SUMMARY:Overcoming 5 leading retail challenges of the holiday season
DESCRIPTION:CX practitioners face and overcome many challenges throughout the year\, but this holiday season there are only five things on their minds. \nThat is according to a survey conducted by Verint\, which saw more than 400 retail industry executives share how they are planning to meet the annual surge in demand that occurs ahead of the holiday season. \nJoin us on December 12 when we find out about the AI-powered innovations that are making CX dreams come true this holiday season. Featuring Verint’s senior director\, Imogen Wethered and VP of experience management and analytics Daniel Ziv\, this webinar will cover expediting the hiring process\, empowering customers through advanced chatbot solutions and creating harmonious connections between channels\, data and experiences. \nJoin us to explore: \n\nWays retailers can leverage AI-powered solutions to automate and speed the hiring process and find the best candidates.\nHow to empower customers to self-serve with sophisticated chatbots.\nStrategies to connect channels\, data and experiences to deliver an exceptional customer experience across all customer touchpoints.\n\nShareShareTweetFlipRedditWhatsAppClipTelegram
URL:https://arenacx.com/event/overcoming-5-leading-retail-challenges-of-the-holiday-season/
CATEGORIES:Customer Experience
ATTACH;FMTTYPE=image/png:https://arenacx.com/wp-content/uploads/2023/12/holiday.png
END:VEVENT
END:VCALENDAR