Four customer experience trends for Italy during 2023

Four customer experience trends for Italy during 2023Konecta Group2024-03-27T14:32:43+00:00

Konecta-4 Customer Experience Trend-8,5×11

So far, for many brands the 2020s have been as unpredictable as they have been transformative. A litany of events have come to pass in just three years, forcing companies to quickly adapt how they operate and support their customers in rapidly changing circumstances.

Will the 12 months ahead be characterised by the same level of disruption? Massimo Canturi, CEO of Konecta Italy, lays out four trends that lie in store for brands operating in the country during 2023 and what they mean for delivering customer experience.

Flip

Clip

Access This Resource

Share a few details about yourself and your organization to gain access to this resource.

Hidden

Downloaded Resource

Name(Required)

Work Email(Required)

Company Name

Is Your Organization...(Required)

Company Website(Required)

Phone

Country(Required)

Company Size(Required)

How Did You Learn About This?(Required)

Name Of The Company That Referred You?

Search Term Used?

Name of the conference?

My Organization Is Interested In(Required)

I'm interested In Talking To Sales

I'm interested In Meeting With Sales

I'd like to speak with the author of this resource

Hidden

Embed URL

By submitting this form, you acknowledge and understand that your personal information may be collected and used as described in ArenaCX’s Privacy Policy, including sending emails about ArenaCX products, services, and events.

CAPTCHA

Konecta Group

We partner with clients to deliver outstanding customer experience

We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximizing value with a strong commitment to the environment and society.
International outreach, local presence

We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. We connect with you, wherever you are, thanks to our multicultural and multilingual team.

A partner of choice

From customer management to digital marketing, consulting to technologies, we provide a comprehensive range of solutions. We are flexible and adapt to our clients’ needs, always driven to deliver operational excellence, go the extra mile to surpass your expectations and achieve ambitious targets.

Built on talent

We put our people at the heart of the business and recognize them as ambassadors of our clients’ brands. We build an environment that supports professional development and are proud to be consistently recognized as one of the best places to work.
Here to stay

We take a long-term approach, based on building lasting partnerships with all our stakeholders around the world, setting common goals to ensure mutual success. We work with absolute transparency throughout our projects, supported by a strong financial base that allows us to develop our people and sustainable business model.

For BPOs

For Channel Partners

For Technology Partners

Join The ArenaCX Partner Program Today.

Industry Content Library

ArenaCX Original Resources

CX Industry Events

Outsourcing Questionnaire

Articles & Insights

Four customer experience trends for Italy during 2023

Four customer experience trends for Italy during 2023

So far, for many brands the 2020s have been as unpredictable as they have been transformative. A litany of events have come to pass in just three years, forcing companies to quickly adapt how they operate and support their customers in rapidly changing circumstances.

Access This Resource

By submitting this form, you acknowledge and understand that your personal information may be collected and used as described in ArenaCX’s Privacy Policy, including sending emails about ArenaCX products, services, and events.

Konecta Group

We Know Oursourcing.