How many data scientists does it take to screw in a lightbulb?” goes the familiar joke. “None, we’ve already automated it.” While this elicits a ...
In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs to do more than ...
This is my third post in a series about improving human-bot relations in customer service. In case you missed the earlier posts, you can find ...
This is the fourth post in a series about improving human-bot relations in customer service. See my page to get caught up. Absent a bug in the ...
This is the fifth post in a series about improving human-bot relations in customer service. See my page to get caught up. Biology limits our ...
This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught up. When wide-eyed Chief ...
This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency is the ...
This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught up. When a challenge ...
This is the ninth post in a series about improving human-bot relations in customer service. See my page to get caught up. Over the past ...
