If you have experience working with BPOs, you understand how challenging it can be to find the right contact center partner....
As a business your customers are your greatest asset, so shouldn’t they be the driving force behind the...
Customer service is at the core of any good business - so what steps should you take (and more importantly not...
As most customer service leaders know, having a reliable demand forecast is essential to making the right scheduling and staffing decisions:...
The COVID-19 pandemic has sped up the adoption of key trends over the last decade: moves towards a better work/life balance,...
If you hear the word “outsourcing” and instantly recoil, you’re not alone. In fact, many business leaders are extremely hesitant to...
Customer service outsourcing can be tricky - especially when it comes to aligning your external outsourced team with your in-house team....
As a customer service professional, you’re probably all too familiar with the importance of an accurate demand plan and forecast. We...
Gaining new customers has always been a top priority (and challenge) for small businesses. The COVID-19 pandemic has unfortunately made lead...
