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      Customer Service

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      • Categories: AI, Artificial Intelligence, Customer Service

        Customer Service Training in the Age of AI: Preparing Agents for the Future

        By ArenaCX

        Technology is advancing in the fast-changing world of customer service, and Artificial Intelligence (AI) is more than just a trend—it's a must-have. It's now a ...

        Published On: December 8, 20234.3 min read
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      • Categories: Customer Service, Personalization

        Personalization vs. Efficiency: Striking the Right Balance in Customer Service

        By ArenaCX

        Providing exceptional customer experiences has become a critical competitive advantage in this ever-changing business landscape.  As technology advances, the future of customer experience (CX) looks ...

        Published On: December 1, 20235.1 min read
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      • Categories: Automation, Customer Service

        Customer Service Trends: Navigating the Shift Towards Automation

        By ArenaCX

        In the fast-changing world of customer service, automation is a game-changer. In this context, automation refers to using technology to perform tasks without direct human ...

        Published On: December 1, 20235.2 min read
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      • Categories: Alan's Arena, Automation, Customer Service, Technology

        The Sociopathic System: Why some customer service programs consistently let us down

        By Alan Pendleton - Founder & CEO

        In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs to do more than ...

        Published On: September 11, 20234 min read
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      • Categories: Alan's Arena, Customer Service, CX Transformation, Technology

        Using software to be more human: 5 ways computational thinking will revolutionize human-powered customer service

        By Alan Pendleton - Founder & CEO

        This is my third post in a series about improving human-bot relations in customer service. In case you missed the earlier posts, you can find ...

        Published On: September 11, 20232.7 min read
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      • Categories: Alan's Arena, Customer Service

        Stick to your priorities without becoming a robot: improve organizational focus in customer service

        By Alan Pendleton - Founder & CEO

        This is the fourth post in a series about improving human-bot relations in customer service. See my page to get caught up. Absent a bug in the ...

        Published On: September 11, 20232.1 min read
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      • Categories: Alan's Arena, Customer Service

        Stop taking mental shortcuts: improve resource allocation in customer service

        By Alan Pendleton - Founder & CEO

        This is the fifth post in a series about improving human-bot relations in customer service. See my page to get caught up. Biology limits our ...

        Published On: September 7, 20232.5 min read
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      • Categories: Alan's Arena, Business, Customer Service

        You’re gonna need a bigger boat: improve scalability in customer service

        By Alan Pendleton - Founder & CEO

        This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught up. When wide-eyed Chief ...

        Published On: September 7, 20232.1 min read
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      • Categories: Alan's Arena, Business, Company News, Customer Service

        Taking a punch: improve resiliency in customer service

        By Alan Pendleton - Founder & CEO

        This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency is the ...

        Published On: September 7, 20232.1 min read
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      Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and GoContact omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. 

      A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

      Be My Eyes is a suite of products designed on a simple premise: to harness the power of technology and human connection to assist people who are blind or have low vision to lead more independent lives. With the press of a button, the app establishes a live video connection between blind and low vision users and either sighted volunteers, company representatives or sighted co-workers. With over 5 million users across 150 countries, Be My Eyes has become the largest online community for the blind and visually impaired.

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      Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It's flexible and ready to integrate with your entire communications stack. It's built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world.

      We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening!