With AI powered speech analytics, organizations can drive efficiencies and performance like never before, allowing an overall view of end-to-end customer experience across every channel.
Today’s contact centers are the critical front lines for how customers interact with businesses. Contact center agents know first-hand the issues, frustrations, and valuable feedback customers provide during daily interactions regarding products, services, and sales. When immediate answers and solutions are needed, contact centers have the critical responsibility of making sure customers receive exactly what they need, when they need it. This is extremely difficult for contact centers due to high turnover, poor efficiency in operations, and varying agent productivity, as well as effectiveness.
