Artificial intelligence is part of every aspect in our lives – and contact centers are not far behind. This report is a glimpse on how artificial intelligence can be used to get valuable insights based on what your customers are saying. We build required categories, which gives us insights as an output. In this report we have captured insights from 5,160 calls that were loaded in June 2020.
Analysis of customer interactions and results with support agents for the automotive industry.
Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows them to continuously deliver exceptional, personal customer experiences. Etech’s innovative technology solutions and experienced leaders understand your business needs and recognize the strategic insights needed to drive results.
In addition to traditional contact center solutions such as Inbound and Outbound Voice Services, Live Chat, and Social Media, Etech also offers industry leading Quality Monitoring solutions. Etech’s diverse experience combined with proven methodologies, systems, and processes, provides you with the innovative technology solutions, industry-leading service, stellar CSAT scores, and high performing sales solutions enabling you to build stronger brands, strengthen customer relationships, and gain market share.
