Generative AI is getting all the attention, headlines, and industry hype. Organizations are looking at how it can be used to create better employee and customer experiences by unlocking the potential stored in the vast troves of unstructured data that house knowledge assets.

The problem is that generalized language models are just that. They will not necessarily know your specific lexicon, terminology and vocabulary that describe your content consistently and meaningfully. The other challenge is that generative is not a retrieval mechanism. It creates new content based on patterns within the data. That means if it does not necessarily have an answer, it will “hallucinate”, that is, make up the answer.  The success of Generative AI largely depends on the effective management of the vast knowledge they possess. This webinar will explore enterprise knowledge management’s critical role in unlocking generative AI’s full potential.

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