Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company.
24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, SEO, and more. Perhaps that’s why the customer experience management market grew to $2.9B in 2021 and is expected to grow an additional 15.3% each year until 2030.
