Business process outsourcing (BPO) is a process that allows small to mid-market brands to deliver better support and tap into scalable resources at price points that make sense.

According to Clutch, 90% of small businesses explored the concept last year, outsourcing everything from IT to financial management and customer support. By following along with the growing trend, you can cut down on costs, streamline your operations, and better serve your customers.

Nevertheless, if you want to make the most of outsourcing, it is critical that you choose the right type of BPO services, and when it comes to outsourcing, there are two primary types of BPO: offshore and domestic.

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