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GovCC: 22nd Annual Customer Contact Week for Government
October 21 - October 23
Transform Customer Experience by Integrating Contact Centers and Digital Services for a Seamless Interaction
Across Government, the Customer Service industry is shifting, focusing on ways to simplify the way citizens interact with government departments through AI, self-service, digital optimisation and more.
Despite great achievements in improving the overall citizen journey, we still see increasingly high call volumes. This is in part due to the complexity of government departments, their responsibilities and the struggles in communicating which departments own which specific service to the public.
Examining the drive to digitise services, the move to give citizens the power to self-serve, the tools to unlock the opportunities of technology and so much more – the opportunity, scope and challenges facing Customer Contact leaders in Government has never been greater as they look at new ways to delivery continuous improvement and equitable services access.
GovCC – Customer Contact Week for Government returns in 2024 to provide case studies, debates, deep dives, insights, and solutions to the 4 critical areas Government Customer Contact Leaders must tackle:
⭑ Transformation & Delivery of Service
⭑ Digital Citizen Experience
⭑ Operations Excellence
⭑ Leadership & Employee Experience
With 40 + sessions and speakers from Australia and New Zealand’s government departments and organisations, GovCC 2024 will explore the latest developments. As the ONLY event dedicated to bringing together all levels of government to explore customer contact, this event is the place to be to discover the different strategies and approaches to customer excellence across ANZ and unlock new tools and ideas to transform your own operations.
