CX BFSI USA

Welcome to the 10th edition of the CX Exchange for Banking, Financial Services and Insurance! When the Exchange launched a decade ago, it was right at the cusp of challenger banks and insurtechs entering the scene to shake the mould of what the financial experience should look like. Today, we are living in a digitized ecosystem with constantly connected customers who seek the speed and convenience of Amazon, but the personal touch and advise of a first-class hotel. To stay relevant in this ever-changing digital world, CX leaders need to deliver both, whilst simultaneously always staying one step ahead.

Furthermore, we live in uncertain financial times, where CX leaders need to fight hard to prove the worth of new investments, and even demonstrate why CX is needed in the first place. As customers become increasingly demanding about where and how they want to be met, it all comes down to delivering secure, personalized and innovate experiences fit for an unknown future.

Join us this October as CX leaders from across the space come together to benchmark how to not only keep the field of CX alive, but make it the gamechanger for organizations seeking to differentiate themselves in increasingly disloyal times.