Whether you are managing a small company, midsize boutique, or big business, you need to keep a close eye on how your customer service team is doing, and the best way to check in on the state of your customer service model is to conduct an audit.
If you’ve already heard some talk about audits, you may be wondering whether they’re just another trend or something you really should be diving into, and the truth is that customer service audits are an incredibly valuable tool for identifying issues in your customer service model and ultimately improving the consumer
experience.
That said, the following no-nonsense customer service audit checklist will help you take a deep dive into the state of your service model.
