WHO WE ARE

ArenaCX is the global nexus for CX solutions.

Our marketplace platform is the hub for connection. We believe meaningful partnerships can create real impact — and we help you make it happen.

See How It Works

WHO WE ARE

ArenaCX is the global nexus for CX solutions.

Our marketplace platform is the hub for connection. We believe meaningful partnerships can create real impact — and we help you make it happen.

Who We Are

ArenaCX is the global marketplace for CX solutions. Leveraging our meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and implementation solutions, our marketplace platform matches organizations with the providers that best fit their needs and facilitates the entire process — from RFP, to contract, and beyond.

We started ArenaCX because we believe talent, technology, and transformational implementation are intrinsically connected, but they’re usually addressed separately. We wanted to create a better way to do business.

One that made it easy to connect and create meaningful, impactful partnerships that benefit every stakeholder. One that helped save precious time and resources while elevating the customer experience. One that empowered organizations to not just meet goals, but exceed expectations.

So we created it.

Who We Are

ArenaCX is the global marketplace for CX solutions. Leveraging our meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and implementation solutions, our marketplace platform matches organizations with the providers that best fit their needs and facilitates the entire process — from RFP, to contract, and beyond.

We started ArenaCX because we believe talent, technology, and transformational implementation are intrinsically connected, but they’re usually addressed separately. We wanted to create a better way to do business.

One that made it easy to connect and create meaningful, impactful partnerships that benefit every stakeholder. One that helped save precious time and resources while elevating the customer experience. One that empowered organizations to not just meet goals, but exceed expectations.

So we created it.

How We Started 

ArenaCX is born from our own business needs. We didn’t begin as a software company or even a BPO broker. Our roots trace back to when our founders were overseeing CX at a superior U.S. telecommunications provider. After years of observing the shortcomings of conventional methods, we created a better, more modern way to handle customer service operations, drawing on our deep understanding of marketplace and supply chain principles.

Our solution was so successful — outperforming traditional models in key areas like cost efficiency, CSAT, and NPS — that we decided to spin it out and share our marketplace platform with the entire CX and call center industry.

Today, ArenaCX stands as a testament to our commitment to excellence and innovation in CX and CS management.

How We Started 

ArenaCX is born from our own business needs. We didn’t begin as a software company or even a BPO broker. Our roots trace back to when our founders were overseeing CX at a superior U.S. telecommunications provider. After years of observing the shortcomings of conventional methods, we created a better, more modern way to handle customer service operations, drawing on our deep understanding of marketplace and supply chain principles.

Our solution was so successful — outperforming traditional models in key areas like cost efficiency, CSAT, and NPS — that we decided to spin it out and share our marketplace platform with the entire CX and call center industry.

Today, ArenaCX stands as a testament to our commitment to excellence and innovation in CX and CS management.

Powered by the latest developments in AI and ML, the CX and contact center industries are in the midst of a Renaissance of disruption. Modern companies, from startups to Fortune 500, can stay ahead of their competition with technology and outsourcing solutions from world-class hardware, software, and outsourcing providers brought to you by the ArenaCX marketplace platform.

Powered by the latest developments in AI and ML, the CX and contact center industries are in the midst of a Renaissance of disruption. Modern companies, from startups to Fortune 500, can stay ahead of their competition with technology and outsourcing solutions from world-class hardware, software, and outsourcing providers brought to you by the ArenaCX marketplace platform.

Businesses deserve better solutions

Digital transformation and marketplace models have modernized other industries, and it’s time to do the same in the CX and contact center sector. As the leading marketplace platform for all things CX, our approach helps businesses streamline their efforts and solve multiple challenges at once — with an end-to-end process ensuring unparalleled value at every step.

Outsourcing and global CX solutions
are the future

We’re here to show businesses of all sizes the money-saving, customer-wowing, performance-boosting, and game-changing impact of sourcing all their CX needs in one place. ArenaCX is at the forefront of how modern companies are conducting business, and we’re excited to bring you along with us into the future.

Our Mission

To transform the global CX and contact center industry with a marketplace platform that connects industry players, produces efficiencies, and improves business outcomes.

Our Commitment

ArenaCX strives to be a force for good and to help our marketplace stakeholders do the same. Through our Real Impact program, ArenaCX promotes and influences job placement within economically disadvantaged populations, helping companies improve their CSR, ESG, and humanitarian missions.

Businesses deserve better solutions

Digital transformation and marketplace models have modernized other industries, and it’s time to do the same in the CX and contact center sector. As the leading marketplace platform for all things CX, our approach helps businesses streamline their efforts and solve multiple challenges at once — with an end-to-end process ensuring unparalleled value at every step.

Outsourcing and global CX solutions
are the future

We’re here to show businesses of all sizes the money-saving, customer-wowing, performance-boosting, and game-changing impact of sourcing all their CX needs in one place. ArenaCX is at the forefront of how modern companies are conducting business, and we’re excited to bring you along with us into the future.

Our Mission

To transform the global CX and contact center industry with a marketplace platform that connects industry players, produces efficiencies, and improves business outcomes.

Our Commitment

ArenaCX strives to be a force for good and to help our marketplace stakeholders do the same. Through our Real Impact program, ArenaCX promotes and influences job placement within economically disadvantaged populations, helping companies improve their CSR, ESG, and humanitarian missions.

Our Leadership

ArenaCX is powered by leaders in technology and operations who are fiercely passionate about creating better solutions and transforming the way the world does business.

Alan Pendleton, Founder & CEO

The visionary and architect behind ArenaCX, Alan is committed to helping companies design, manage, and optimize their CX solutions. His previous work in CX earned numerous industry recognitions and his experience in companies large and small has taken him to destinations around the globe. Alan earned an MBA from Duke University, where he graduated as a Fuqua Scholar. He lives in central North Carolina, and has been blessed with a wife and two daughters.

Terry Munroe, COO

Terry is a dynamic leader with over a decade of diverse leadership experience spanning organizations of various sizes and industries. His career took an impactful turn when he was recruited straight out of business school to play a key role in negotiating contracts as a member of BP’s Incident Response Team during the 2010 Deepwater Horizon oil spill. Terry’s academic background in Mathematics and Economics equips him to make well-informed decisions and tackle complex challenges. He is deeply passionate about forging win-win partnerships to drive success.

Tom Kelleher, VP Technology

Tom is a seasoned software designer, developer, and engineer with a diverse background spanning supply chain management, healthcare, non-profit insurance, law enforcement, and marketing. As the product architect of ArenaCX, Tom has shaped our tech landscape, overseeing system architecture and managing dynamic development resource teams. Previously, he served as Digital Product Manager for an international health organization in Nashville, where he led the creation of a smoking cessation app, still used by the French government today.

Our Leadership

ArenaCX is powered by leaders in technology and operations who are fiercely passionate about creating better solutions and transforming the way the world does business.

Alan Pendleton, Founder & CEO

The visionary and architect behind ArenaCX, Alan is committed to helping companies design, manage, and optimize their CX solutions. His previous work in CX earned numerous industry recognitions and his experience in companies large and small has taken him to destinations around the globe. Alan earned an MBA from Duke University, where he graduated as a Fuqua Scholar. He lives in central North Carolina, and has been blessed with a wife and two daughters.

Terry Munroe, COO

Terry is a dynamic leader with over a decade of diverse leadership experience spanning organizations of various sizes and industries. His career took an impactful turn when he was recruited straight out of business school to play a key role in negotiating contracts as a member of BP’s Incident Response Team during the 2010 Deepwater Horizon oil spill. Terry’s academic background in Mathematics and Economics equips him to make well-informed decisions and tackle complex challenges. He is deeply passionate about forging win-win partnerships to drive success.