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          Content library > Best-practices

          Best Practices

          Explore our in-depth Industry Content Library covering outsourcing, business, and technology. You’ll find downloads, worksheets, guides, ebooks, and more, to help you improve and optimize business outcomes.

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          • Automated and multi-channel collection management: keys to success in reducing late payments

            Debt management is one of the most significant challenges for small and large companies. One of the most...

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          • Business process optimization: a key to unlocking value in the 2020s

            In 2023, every brand looking to deliver high-quality customer experiences has to prioritize business process optimization. But it’s...

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          • Generali engagement solutions and Konecta: Excellence through partnership

            For any business to maintain a high standard and a positive reputation, assuring quality is of utmost importance....

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          • Interview with our Gen AI group lead, Massimo Canturi: GenAI a threat or an opportunity?

            Could you introduce us to GenAI and explain why this initiative is so strategically important for the future...

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          • Onboarding 3.0: transforming the customer relationship

            Effective onboarding design is key to reducing churn and creating long-term value, yet brands often struggle with it....

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          • Samsung Colombia: How B2C brands can win CX challenges

            Samsung is a South Korean-headquartered global conglomerate, providing products ranging from engineering and construction services to semiconductors. It...

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          • Telefónica And Konecta: Providing Connections that Bring People Together

            Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together.

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          • The rise of customer service in the automotive industry

            Cars may travel at speed, but the automotive sector has not really moved much in the last hundred...

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          • The transformation of Banking Operations

            On the 27th September, we were delighted to host the ABI Lab COO Roundtable at Konecta’s office in...

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          Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and GoContact omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. 

          A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

          Be My Eyes is a suite of products designed on a simple premise: to harness the power of technology and human connection to assist people who are blind or have low vision to lead more independent lives. With the press of a button, the app establishes a live video connection between blind and low vision users and either sighted volunteers, company representatives or sighted co-workers. With over 5 million users across 150 countries, Be My Eyes has become the largest online community for the blind and visually impaired.

          Headquartered in Vancouver, WA, Cyber Acoustics was founded in 1996 by audio enthusiasts with a passion for building affordable products with incredible sound. Since those early days we have continued to innovate in speakers and headphones and have been a mainstay in K-12 schools for more than a decade. Today, as the world of learning and work continues to evolve, we remain a leading EdTech provider, and have also expanded our product line to include office essentials like laptop docking stations, speakerphones, and Zoom-certified webcams, all with the belief that quality doesn’t have to mean expensive.

          Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It's flexible and ready to integrate with your entire communications stack. It's built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world.

          We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening!

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