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CX Travel and Hospitality
September 9 - September 10
HILTON LONDON SYON PARK Park Rd, Isleworth, TW8 8JF, United Kingdom
DESIGN THE FUTURE OF TRAVEL & HOSPITALITY:
REBUILD TRUST, INSPIRE GROWTH, PRIORITISE POSITIVE CHANGE
Join us as we celebrate the return of the Customer Experience Exchange for Travel and Hospitality in 2023 – an invitation-only event where CX leaders from top travel, tourism, leisure, and hospitality brands will meet in London, for 2 days of thought-provoking content, networking, and knowledge sharing.
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- While regaining the customer’s trust is particularly difficult in the current climate, discuss how best to aid long-term business growth by tapping into new pools of target customers.
- Join experts in considering innovative strategies based around creating excellent experiences while balancing sustainability and cost considerations, with a new generation of consumers in mind, as well as the socio-economic variables that drive the emerging socially conscious customer’s needs.
- Hear from CX experts on new methods to optimise your human agents while investigating innovations such as AI tools, cloud solutions, omnichannel and IVR.
- Take the first step to transforming your company and department culture and discover proven business models from peers in the industry. Explore how to best listen to your customers’ needs to ensure they are met.
The Customer Experience team look forward to welcoming you in September!
