According to Digizuite, brands that excel at multichannel (also known as omnichannel) customer engagement enjoy better annual revenue ...
Artificial intelligence is part of every aspect in our lives – and contact centers are not far behind. ...
Etech EI team noticed a small number of calls received in sales queue – these were cancellation calls ...
The above chart represents the frequency analysis of when “insurance” is mentioned on consumer sale calls. The X-axis ...
DigiMarCon Middle East 2024 is your chance to … Hear from some of the most audacious and thought-provoking ...
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