According to Digizuite, brands that excel at multichannel (also known as omnichannel) customer engagement enjoy better annual revenue ...

Artificial intelligence is part of every aspect in our lives – and contact centers are not far behind. ...

Etech EI team noticed a small number of calls received in sales queue – these were cancellation calls ...

The above chart represents the frequency analysis of when “insurance” is mentioned on consumer sale calls. The X-axis ...

DigiMarCon Middle East 2024 is your chance to … Hear from some of the most audacious and thought-provoking ...

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