The decision to outsource customer support is one of the most difficult decisions for a company. There might be many reasons why outsourcing should even be on an agenda. Two of these are staffing issues (turnover) and training. The result of outsourcing customer care may be a huge success or a ruin of company’s name. This is why it is absolutely necessary to select a partner in outsourcing, which, at the same time will suit the specifics of your needs and maintain your customer service standards.
This guide will look at the top customer service outsourcing (BPO) companies and list their strengths and weaknesses. We trust that this manual will assist you in making the proper decision.
