The term KPI stands for “Key Performance Indicator.” KPIs are a set of measurable business objectives established to gauge how successful your team is in their efforts to reach company goals. KPIs can be used to measure sales, marketing, operating, financial and customer service performance. Customer service and sales environments are ripe with KPIs to measure.

In this eBook, we will highlight 6 of the most common service KPIs and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high-value, actionable data

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