An after-hours answering service is a useful business tool. It provides coverage of customer communications when the in-house team is away. Of course, a business must be able to trust the service provider to ensure its customers are in good hands. To do that, look for specific characteristics from the after-hours answering service.

A good answering service keeps up with modern tech innovations. Today, customers do more than just call for support. They also chat, text, and use Facebook and Google messengers.

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