The importance of effective goal communication with your contact center agents cannot be overstated. At ShyftOff, transparent and effective communication is key to ensuring our on-demand agents are always on top of their performance goals to best serve our contact center partners. In this blog post, we’ll delve into proven strategies and tactics to ensure seamless goal communication within your contact center, fostering a motivated and high-performing team.
There is an undeniable power of setting clear and aligned goals in a contact center environment. Research has consistently shown that teams working toward well-defined goals exhibit higher levels of engagement, motivation, and overall performance. A study by Gallup revealed that employees who understand their goals are 3.6 times more likely to be engaged at work.
