Over 50% of retail customers in the United States prefer to address urgent issues via phone conversations. This statistic demonstrates the importance of providing your customers with high-quality, timely phone based support. However, delivering this support in-house is impractical, expensive, and inefficient
Fortunately, third-party call center services represent a better option. The question is, how do you find the right business process outsourcing (BPO) partner to handle call center functions? Join us as we explore practical tips for evaluating BPO companies and finding call center outsourcing services that live up to your high standards.
