More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of its business processes. After such a successful experience, the bank decided to take things a step further by outsourcing its entire customer relationship management service, meaning that Konecta now manages around 1,500 people on the client’s behalf.

Back in 2011, one of Spain’s largest financial institutions – which has a presence in Europe, South America, and North America – wanted to explore different approaches to its customer relations department. The bank decided to entrust Konecta with taking over its internal operations, from human resources to processes and management, in what is known as a carve out – the transfer of an internal business process to a business process outsourcing (BPO) provider.

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