Southwest Airlines needed immediate CX help. In late December 2022, a national airline experienced a system-wide operational failure due to complications from a crippling winter storm and a scheduling software breakdown.
The severe weather, combined with the system outage, stranded millions of holiday travelers across the country. In the aftermath, 200,000+ customer support tickets needed to be resolved fast.
As it happens, the client and Working Solutions are located within a few miles of each other. And as a good corporate neighbor, we stepped in to provide relief and support during this difficult time.
