Contrary to popular belief, there is a way for contact centers to achieve perfect staffing. Whether you’re a new contact center leader or a seasoned veteran, you understand that contact center staffing is one of the most challenging functions of operating a contact center. The growth of omnichannel support and customer expectations create unique requirements for contact centers to find the right people or resources to provide excellent customer service.
In this blog post, we share the common problems with contact center staffing and introduce ways contact center operators can reframe their approach to get closer to perfect staffing.
