Conflicts of interest are not only an issue for large organizations, they can occur in a business of any size and at any level However, if these conflicts are managed properly, their effects can be largely mitigated.

So, whether you’re a buyer of CCaaS solutions for your business, a professional in the call center industry, or a technology provider looking to understand the competitive landscape, this PDF (with live links) will help you explore the sites, tools, apps, and services you need to know. There’s a lot to keep up with, and our first annual contact center industry map gives you a quick way to understand it all.

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