How to Fix Your First Call Resolution (FCR) with GigCX

ShyftOff- Fix Your First Call Resolution-8,5×11

According to Salesforce, “First Call Resolution or FCR is a metric for customer service that identifies the percentage of customer issues resolved in a single interaction with a representative.”

Call centers measure the FCR rates of customer calls to maintain a high level of service and improve customer experience.
GigCX can fix FCR rates by staffing agents to adequately address customer demand and enables companies to hire qualified experts available around the clock to manage complex customer issues

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How to Fix Your First Call Resolution (FCR) with GigCX

How to Fix Your First Call Resolution (FCR) with GigCX

According to Salesforce, “First Call Resolution or FCR is a metric for customer service that identifies the percentage of customer issues resolved in a single interaction with a representative.”

Access This Resource

By submitting this form, you acknowledge and understand that your personal information may be collected and used as described in ArenaCX’s Privacy Policy, including sending emails about ArenaCX products, services, and events.

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