The current labor market has been undeniably tough on employers, especially those in the customer service space. According to the U.S. Chamber of Commerce, the professional and business services industry (which includes call center support) has only been able to fill 65% of its vacancies.
If you’ve tried hiring a support agent recently, you know firsthand just how scarce the talent pool is, but thankfully, outsourcing inbound calls can help you alleviate your hiring woes and deliver better service to your customers. The question, however, regards how much it will cost you.
With that in mind, join us as we take a deep dive into inbound call center outsourcing pricing, benefits, and knowing how to choose the right vendor for your business.
