Attrition is a constant challenge that keeps contact center executives awake at night. While the usual suspects like low pay, repetitive tasks, and high-stress levels are often blamed for high attrition rates, there are some less obvious reasons that contribute significantly to this issue. In this blog post, we’ll delve into the three unobvious reasons why contact center attrition is high and how you can tackle them head-on.
Imagine working in a contact center where every decision you make requires approval from a supervisor, where your every move is micromanaged, and where you feel like a cog in a well-oiled but soulless machine. Unfortunately, this scenario is all too common in the world of contact centers, and it’s a major driver of attrition.
