The Global Marketplace For CX Solutions.

For Buyers of CX Solutions

Scope your projects, discover best-fit vendor partners, run sourcing events, and finalize contracts—all at no cost and 10x the speed of your current process. Save thousands on consulting fees, reduce time spent on sourcing, and secure the best deals through our competitive marketplace.

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Outsourcing is a crucial component of your business strategy

92% of G2000 Companies Use BPOs *

Financial Pressures

Businesses need to attract and support customers with more pressing budgets and resource constraints than ever before.

Resource Constraints

Businesses often lack the internal expertise and capacity required to design, deploy, and optimize complex contact center and CX solutions.

Limited Flexibility

Outsourcing allows businesses to quickly adjust to changing market conditions and devote internal resources to their core functions

Fragile Operations

Businesses are challenged to rapidly scale up to meet demand and scale down to reduce costs while facing brand risk due to customer intolerance for downtime or delays.

But sourcing of services is fraught with challenges

The traditional journey is painful, slow, and costly.

We Are Busy & Distracted

Businesses often lack the internal expertise and capacity required to design, deploy, and optimize complex contact center and CX solutions.

It’s A Fluid, Crowded Field

Tens of thousands of BPOs, multiple hundreds of software providers, and an ever-changing field of possibilities complicate the selection process.

RFPs Are Tedious

RFPs usually need to be designed and configured, with vendors manually invited and managed through the process, resulting in months-long sourcing events, followed by lengthy contract redlines.

We Have Other Priorities

Procurement organizations are often backlogged and overburdened, meaning businesses need to wait their turn before a sourcing event kicks off.

We’re In A Hurry

Businesses spend 80% of their time defining needs, meeting internally, researching solutions, and identifying vendors, leaving precious little time to study proposals, meet with and vet vendors, and plan for successful deployments.

As a result, businesses often fail to achieve their objectives and become dependent on a single vendor due to these complexities and the high cost of switching.

Introducing: The Most Powerful Solution Available for Sourcing CX and Contact Center Services

Where you engage the best partners faster, easier, and with better deals & outcomes than ever before.

A World-Class Marketplace of Vendors

A meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and transformation providers, ArenaCX matches organizations with the vendors that best fit their needs.

Talent

A rigorously vetted roster of Business Process Outsourcing (BPO) partners, situated globally and covering a wide range of languages, skill sets, and industry verticals, gives clients access to a diverse world of talent solutions.

Technology

Our vendor partner network helps clients outfit and power their contact center operations, ranging from hardware such as headsets, webcams, and laptops, to end-to-end software solutions such as CCaaS, CX, WFM, QA, AI, etc.

Transformation

Curated partnerships with Systems Integrators (SIs), Managed Service Providers (MSPs), Consultants Recruiters, Marketers, and more, all deeply skilled in the most important software packages, contact center solutions, and best-practices.

A Seamless Digital Journey

Discover

The ArenaCX platform allows you to search, select, meet with, and shortlist vendor candidates from our extensive roster of talent, technology, and transformation marketplace vendors.

Source

The easiest way to gather pricing, solicit proposals, or run full RFPs with vetted, best-fit vendors who are pre-connected to the platform in 1/10th the time, with more competition for better pricing and performance.

Contract

Our marketplace vendors have already agreed to standard T&Cs so drafting contracts is available immediately for a rapid agreement process.

Manage

MSAs and SOWs signed during the Contract phase are used to create payment flows. ArenaCX facilitates a 15-point invoice audit and a streamlined “escrow” style payment facilitation flow.

Along with a network of experts to provide guidance and advice throughout the journey

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Traditional Services Sourcing vs. ArenaCX
Traditional Services Sourcing
Discover
Navigate a , minefield of thousands of partners, but invite the usual suspects
Source
Requires 6 to 12 weeks managing a painstaking RFP journey.
Contract
Requires a month of extensive redlines and negotiations based on balance of power.
Manage
Assemble a patchwork quilt of multiple vendors for complex payment terms, flows, and cadences.
Change
Deal with slow ramp times, dependence, and vendor lock.
Easily search, select, and meet with pre-vetted vendors from our extensive partner marketplace.
Discover
Efficiently gather pricing, solicit proposals, and run full enterprise-grade RFPs in 1/10th the normal time.
Source
Vendors have pre-agreed to standard T&Cs, allowing for a rapid and seamless contracting flow.
Contract
Securely pay all your vendors efficiently through a single standardized platform.
Manage
Ramp with greater ease and speed and adjust your vendor portfolio as your needs change.
Change
The Most Dangerous Phrase In Business:
“We've Always Done It This Way”
The Choice Is Clear
Use ArenaCX to drive speed, efficiency, flexibility, & outcomes throughout your vendor base.